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“Could Be Better”

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Hilton Houston Plaza/Medical Center
Ranked #153 of 508 Hotels in Houston
San Antonio, United States
1 review
“Could Be Better”
Reviewed 25 June 2014

We felt that this did not meet the Hilton Name, the service could have been better. They did not have are room type correct along with insisting that we where in the correct room. After another employee walked by and over heard the conversation, she new immediately which room that we had reserved. Are bath tub did not work correctly so we ended up having to give are one year old showers instead of baths. The bell service during the week was very good, over the weekend it was not that great. The bed was had a piece of foam underneath the sheets, this definitely could have been better. I kind of felt that we where staying at a motel for then anything else. The employees do smoke outside near the entrance, so if your looking for a completely smoke free facility, beware. Overall it served its purpose for the weekend, for the price I don't know if we will stay here again or not. It is close to the hospitals and within walking distance which was nice. I would also make sure you are very clear if eating in the restaurant, they do misinterpet sometimes. The elevators where a little confusing, we could not get one to work and when we told the maintenance guys they just kind of looked at us and kept going. Finally after it opened back up, they came over and said you need to use the card for room in order to go up, but not all of the elevators require this.

  • Stayed June 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jason Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review, 14 July 2014
Thank you for your comments regarding your visit. I have shared your review with our staff as we continually look for ways to enhance the guest experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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662 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
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English first
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 June 2014 via mobile

We've stayed at this hotel a handful of times and it continues to be one of our favorite hotels in Houston. Reasonably priced for a nice size suite; perfect for our family of four, which includes a small child and teenager; clean pool; very friendly staff. The only complaint is not offering complimentary breakfast and the ages track/flooring by the pool. We'll definitely be back.

Stayed June 2014
Helpful?
Thank Stephnrich25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McAllen, Texas
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 June 2014 via mobile

I have to say one of the great things about this hotel is the friendly people. Not only was the staff friendly but so were the other guests that stayed there! The room was very clean and quaint. The view was great! Wish the room had a balconey. Working the thermostat was a lil hard but learned it. Room service was awesome! The pool was clean and blue. Track was a lil worn out though. Lots safety and security. You need to use your room key to work the elevator.Cameras on every floor and security guards around the parking garage. I would stay here again.

  • Stayed May 2014
    • Value
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Helpful?
Thank Trackstar2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 May 2014

The hotel suite that I stayed in was nicely sized and clean. I didn't use any of the amenities during my short stay but the distance from the hotel to Rice University was very convenient and made my trip a breeze.

  • Stayed April 2014, travelled on business
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    • Location
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Helpful?
1 Thank tf3383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review, 29 May 2014
Thank you very much for taking the time to write your review. We are fortunate to have a great location near Rice University as well as the Texas Medical Center and Museum district. We hope to see you again soon.
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The Woodlands, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed 25 May 2014

My wife, daughter and I stayed at this Hilton location to attend our son's graduation from Rice University last weekend. What a great location. So close we noticed several families walking over to the campus even thought the hotel provided a shuttle bus service every half hour (note: only could accommodate 7 passengers per trip so reserve early). This is a great location if you are going to attend Rice football games or any athletic event also. Very clean, friendly staff. Note: parking was $9 for self-parking in their garage (in&out privileges were great).

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review, 29 May 2014
We are so glad you enjoyed your stay. Thank you for providing some great feedback about the property, location and amenities. The shuttle is great way to see some of the things in our area like the museums, the Village and the Texas Medical Center. We hope to see you for all the Rice home games.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, VA
Level Contributor
56 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 21 May 2014

This Hilton caught our attention because it was $100/night less expensive than the Marriott two blocks away. It still has kind of an '80s look, wallpaper in the bathroom and a phone jack there on the wall by the toilet; pool has plastic green turf around it, etc. Carpets in the halls need replacing. But the rooms are big and comfortable and very clean. The restaurant is fine and tries to keep up with the latest trends; an updated Starbuck's is close by, and a stroll over to Rice Village will provide a lot of places to eat. A walk through nearby Rice U campus with its many Live Oak trees and beautiful landscaping is a pleasant way to end a stressful day. The desk staff always was helpful, there is a shuttle to the Houston Med Center too.

  • Stayed May 2014, travelled on business
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Helpful?
Thank SallyEline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Britt U, General Manager at Hilton Houston Plaza/Medical Center, responded to this review, 29 May 2014
Thank you for the kind comments regarding the staff and amenities. We are delighted you enjoyed your stay. I am happy to announce we are scheduled to begin a major renovation toward the end of the year that will transform the property. We look forward to seeing you again on your next trip to Houston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colleyville, United States
2 reviews
Reviewed 21 May 2014

We had a king suite on the 19th floor, and the view of the city was fantastic. The decor was a little dated, but everything was immaculate and having two bathrooms was nice with one early riser and one late sleeper. Staff was excellent, and I really was surprised at spaciousness given price.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ken H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Houston Plaza/Medical Center

Property: Hilton Houston Plaza/Medical Center
Address: 6633 Travis St, Houston, TX 77030-1308
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#67 Romantic Hotel in Houston
#143 Business Hotel in Houston
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hilton Houston Plaza/Medical Center 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
Hilton Houston Plaza/Medical Center hotel is located in the heart of the Texas Medical Center, the largest medical facility in the world, and is on the doorstep of Rice University. We offer complimentary shuttle service around the extensive medical center complex and surrounding areas.Our rooms and 720-sq.ft. suites provide views of the Houston skyline, and we host two onsite dining options for your breakfast, lunch and dinner needs. ... more   less 
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Also Known As:
Hilton Houston Plaza Hotel Houston
Houston Hilton

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