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“Reasonable nice but expensive” 4 of 5 bubbles
Review of Hyatt Regency Houston

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Hyatt Regency Houston
Ranked #36 of 501 Hotels in Houston
Certificate of Excellence
GreenLeadersBronze level
San Antonio
Level Contributor
153 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Reasonable nice but expensive”
4 of 5 bubbles Reviewed 11 May 2014

Stayed at this hotel for work. Was the same week as the big oil and gas conference, and ended up paying a "discounted rate" of about $359.00. The hotel is nice, but not $359.00 nice. Because of the line at the check-in counter I was directed to check in using a kiosk, which worked fine and was quick, but was somewhat unique for what I was paying to stay at the hotel. I also checked out at the kiosk. The hotel has a bit of a self-service feel to it. It is a large hotel with about 30 floors. All of the floors open to an atrium as tall as the building. The only downside is a lot of the noise from the lobby bar filters up and could be heard in my room on the 23rd floor. The room was modern, nice, and clean, but again, not $359.00 worthy. All in all I have no complaints other than the fact I have stayed at other hotels in Houston, like the Four Seasons, for that price, which have a much more elegant feel, with a lot more staff available to assist.

Room Tip: Try to get on a high floor to escape the noise from the lobby bar.
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  • Stayed May 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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MAINE
Level Contributor
161 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
4 of 5 bubbles Reviewed 9 May 2014

Definitely a business hotel geared toward business travelers.
The most pleasant surprise on this stay was an outdoor running trail spanning the riverfront area just a few blocks from the hotel.
http://www.buffalobayou.org/parks.html
Swimming pool is a good lap pool and was not used much while I was there.
Room was clean, staff was friendly. There were two errors on my bill that were immediately corrected. Concierge services were rudimentary.
I was on the 27th floor and I could still hear the lobby bar, as well as outside construction work.
Spindletop doesn't have a bar, just a little lounge seating area, so it wasn't necessarily great for a solo traveler.
Doubletree is right around the corner, so I would probably be price sensitive if I stayed in this section of downtown again.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank withliberty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 9 May 2014

The hotel is nice and clean and what you would expect from a hotel that caters mainly to corporate guests. Actually, I would say ONLY corporate guests.

The design of the hotel is such that the lobby and hotel bar on the ground floor are at the bottom of a triangular tube structure. It's neat because when you are sipping away at your bud light along with your other corporate, pleated pant, square toe shoe donning energy folk, you can watch the fairly lit elevators glide up and down the walls of the tall structure.

This design also lends itself to an awful sound reverberation that originates in the bar area. As one would expect, the sound increases proportionally to the number of Buds or Millers the energy industry has been imbibing downstairs.

There are also a lot of call girls that seem to frequent the hotel. Not surprising given the clientele.

Room Tip: Away the middle of the building....if that's even possible.
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  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Dante341
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York
1 review
1 of 5 bubbles Reviewed 5 May 2014

I have booked this hotel on March 10th for a conference stay in May, i got a special rate of 250.00 a day for 3 day stay. I am wondering how much does it cost for a non special rate. As i was checking they informed that only room left was near the elevator even though i requested away from the elevator. So yes my room is right next to the elevator on top of its its a handicap room there is NO SHELVING UNITS IN THE BATHROOM, please see the picture. i had to use night table to hold my bathroom necessities.
I wanted to schedule a wake up call for my morning meetings, and my telephone doesnt work so i called front desk from my cell phone it took them 25minutes to send an engineer to fix it, after twirling around it with it he said he has to go back downstairs and get a new phone because the replacement one isnt working. Now its 2.19am and i still dont have a phone so i just called front desk and told them to forget about fixing the phone and waking me up in the morning i just want to go to bed at this point.
I didnt even take a picture of old beds that are so low to the ground and definitely not comfortable
I AM REALLY GLAD I have been marriot gold member for a reason, HYATT houston unprofessional and definitely not equipped to handle needs of business people.

  • Stayed May 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank businessivy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom J, Manager at Hyatt Regency Houston, responded to this review, 6 May 2014
Thank you for taking the time out of your busy day to provide us with feedback on your stay. On behalf of the hotel, I'd like to sincerely apologize that your stay was anything less than perfect. I do appreciate you sharing your observations as we are always looking for ways to improve; Guest satisfaction is a high priority to us. We hope to welcome you back in the future for an opportunity to restore your confidence in Hyatt Regency Houston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 April 2014

30 story open atrium is hard to beat, the architecture has always been my first draw. I was there 40 odd years ago when it opened and it is just as good now. The staff is first class, good location, extremely clean, good bar, good food, quite room, good A/C. What else can you want in a hotel!

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CareyJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom J, Manager at Hyatt Regency Houston, responded to this review, 6 May 2014
Thank you for choosing the Hyatt Regency Houston and sharing your review. We are delighted to hear about your love for the amazing accommodations you had during your visit! We can't wait to show you more at all of our other locations worldwide.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newtownabbey, United Kingdom
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 27 April 2014

This hotel is superb for any visitor as it has friendly staff and the atmosphere is great. I have read reviews about noise coming from bar at night I can tell you I did not experience. The dining is great from Spindletop restaurant where we celebrated my wife's birthday but also our 45th Wedding Anniversary which was recognised by our server Mario with a little identified chocolate bar to add that personal touch. Einstein bagels great with cream cheese, the bar meals as well as Shula's breakfast.

Room Tip: We were on the 7th floor which we found great.
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gilmorha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom J, Manager at Hyatt Regency Houston, responded to this review, 28 April 2014
Thanks for the detailed review. We are so glad you were able to enjoy the great views and food in Spindletop, it is something we are very proud of! We hope to host you and your wife for many more birthdays and anniversaries. We are appreciative of your kind words. Thank you for choosing Hyatt!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salinas, California, United States
Level Contributor
234 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

We learned that Houston is VERY quiet on Saturday nights - everyone leaves the city for the beaches. We walked around checking out downtown and it was like a ghost town which meant no traffic (which is great for getting around quickly) but it also meant the Starbucks was closed. The best part is the rate at the Hyatt was very low and they upgraded us to a bigger room to accommodate our teenager. Nice bar in the lobby serving local beer and a big selection of wine. Lots of restaurants close by as well as a Shula's in the restaurant and a Benihana right outside. Comfortable, quiet hotel with a friendly staff and clean rooms, can't beat it!

Room Tip: If you want to use the pool, ask about the rooms on that floor (sixth I think). Nice outdoor pool wi...
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  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 556danaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom J, Manager at Hyatt Regency Houston, responded to this review, 22 April 2014
What a complimentary review! As a Senior Contributor to TripAdvisor, we thank you for taking the time to share your experience at the Hyatt Regency Houston. Your recommendation is our biggest compliment! Please come back and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Houston

Property: Hyatt Regency Houston
Address: 1200 Louisiana St, In the Center of Downtown, Houston, TX 77002-5209
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Green Hotel in Houston
#19 Luxury Hotel in Houston
#36 Romantic Hotel in Houston
#46 Family Hotel in Houston
#47 Business Hotel in Houston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Regency Houston 4*
Number of rooms: 955
Official Description (provided by the hotel):
Situated in the heart of downtown’s thriving business and entertainment districts, the newly renovated Hyatt Regency Houston is connected to restaurants and services via the city’s famous seven-mile tunnel system. Walk to events at the nearby George R. Brown Convention Center. Take in a game at Minute Maid Park or Toyota Center. Be sure to save time to enjoy a show in downtown’s Theater District or explore the shops along Main Street. A quick ride on Houston’s METRO Light Rail, with stops just seconds from our hotel, will take you to the renowned Museum District, Children’s Museum, the Houston Zoo, the Texas Medical Center or Reliant Park. Enjoy 360-degree views of the city as you dine on award-winning cuisine at Spindletop, our iconic revolving restaurant. When it’s time to relax, retreat to your spacious accommodations and enjoy the plush Hyatt Grand BedTM, state-of-the-art technology and thoughtful amenities. Always the right choice; book your reservation now at our outstanding accommodations. ... more   less 
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Also Known As:
Hyatt Regency Houston Hotel Houston
Houston Hyatt Regency
Hyatt Houston

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