My husband and I stayed here due to a Presbyterian Assembly meeting. At the same time another huge meeting was going on that was so frustrating. Also these group of people met for the longest time. We just happened to stay a few days longer to take in some touring and these people had their conference for over a week and a half. This meeting group had their table sitting right close to the entrance of the hotel.This made it very inconsiderate for other guests coming in right at the entrance. These group of people constantly congregated at the entrance and literally took over just about the whole downstairs facility. You could not relax due to these people congregating constantly in the lobby and especially at the front.. I think the hotel should have had these people have their table set up in the upper floor meeting areas so not to interfere with the other guests staying here. I did have a problem with the hotel holding my hotel fee twice. I had one fee clear my bank and then also held this same amount. I had an alert from my bank very early in the morning stating I was overdrawn. I knew this could not be. I discovered on my phone that the amount charged for the room had cleared ; but also this same amount was also being held. I came downstairs to straighten it out. The desk clerk was very nice, but he even noticed something was not right and so ask another girl whom I assume was a night manager, and she even looked puzzled. I don't think she understood that the hotel had their money ( it cleared my bank). However I also had it also in pending, therefore causing me a negative balance in my checking account.. I showed this on my phone to her to her and she made me feel like I didn't know what I was referring to.. I worked at a bank for over 17 years and I do understand. I then called my bank and they told me the hotel needed to take the hold off. When I gave the night manager this information and the bank's phone number she told me she would make sure I received a call later on that morning. I did not receive that phone call. So that afternoon I had to go back down to the desk,and I did have two nice girls Irida and Vera help me and they were able to straighten this out. I do thank them for this. However this caused a whole day to deal with this and having to not spend money. The rooms are nice and most days had really good service . I do think overall the staff were very friendly and efficient. My husband and I would come back from a run and the valet person out front would always greet us with a cold bottle of water. Thank you day valet person- you were the greatest. We did splurge one evening and had dinner at Shulas Restaurant It was very good but very pricey. The breakfast is way too expensive and so we chose not to eat there. I think the hotel would benefit greatly if they had a restaurant that was not as pricey.Perhaps if we come this way again from South Carolina the hotel will arrange better services for huge meetings instead of right there in the opening entrance of the lobby.
- Official Description (provided by the hotel):
- Situated in the heart of downtown’s thriving business and entertainment districts, the newly renovated Hyatt Regency Houston is connected to restaurants and services via the city’s famous seven-mile tunnel system. Walk to events at the nearby George R. Brown Convention Center. Take in a game at Minute Maid Park or Toyota Center. Be sure to save time to enjoy a show in downtown’s Theater District or explore the shops along Main Street. A quick ride on Houston’s METRO Light Rail, with stops just seconds from our hotel, will take you to the renowned Museum District, Children’s Museum, the Houston Zoo, the Texas Medical Center or Reliant Park. Enjoy 360-degree views of the city as you dine on award-winning cuisine at Spindletop, our iconic revolving restaurant. When it’s time to relax, retreat to your spacious accommodations and enjoy the plush Hyatt Grand BedTM, state-of-the-art technology and thoughtful amenities. Always the right choice; book your reservation now at our outstanding accommodations. ... more less
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- Also Known As:
- Hyatt Regency Houston Hotel Houston
- Houston Hyatt Regency
- Hyatt Houston