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Reviews (2,169)
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18 - 23 of 2,170 reviews
Reviewed 3 weeks ago

We inadvertently left our laptop at the 9th floor elevator the evening we arrived. We did not discover the item missing until 11 pm. We spoke with the hotel operator who attempted to contact housekeeping but did not get a reply. She said she would take it upon herself to see if the item was turned in and would call us back. Within 30 minutes she called telling us the laptop had been found by housekeeping and turned in, which they delivered to the room promptly. These actions allowed us a restful nights sleep. We applauded the honesty of housekeeping and the operators desire to go out of her way to alleviate our stress over this matter.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Kathy Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, Manager at Hyatt Regency Houston, responded to this reviewResponded 3 weeks ago

Thank you for sharing your experience! We are so glad to hear about your experience and will be sure to celebrate these colleagues, Please think of us next time you are in Houston.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Trip - I enjoyed the hotel. Convention was at the hotel, which made it convenient. The park was down the street. Parking could of been more convenient. Hotel maps were very useful. Shuttle to the airport, would of been nice.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank cookiecarlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, Manager at Hyatt Regency Houston, responded to this reviewResponded 3 weeks ago

We are so glad you enjoyed our hotel! Please visit us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We used this Hotel for my sons wedding in November 2017 for out of town wedding quest it was great location and very accommodating, worked with Steven. It is a little older Hotel but the price was great for guest and still very nice.

  • Stayed: November 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Cindy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, Manager at Hyatt Regency Houston, responded to this reviewResponded 3 weeks ago

We are so glad you worked with us! We love being a little part of a couple's love story. Thank you for sharing your feedback.

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Reviewed 4 weeks ago

Flew into Houston on a business trip and the staff was polite and efficient. Quick check in and the room was clean and comfortable. Food was available on premises and reasonably priced and tasty. I would definitely stay here on my next trip to Houston..

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Gary O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, Manager at Hyatt Regency Houston, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your feedback. Polite and Efficient are two things we aim to be to each of our guests. Please remember us for your next trip!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed here for the Eagles concert this weekend. The place was packed and the lines for breakfast or coffee in the bagel place were long and slow each morning. It was tough to get a cab or the shuttle, as it was so busy. Valet lines were long and slow, too.
We liked the room, it was clean and nice, but this hotel can be pretty noisy unless you can get one just off the atrium, like we did. The ac didn’t work well in our room and it took almost 36 hours to cool off to a temp low enough that we could sleep. That’s sad. It was a bit of a madhouse on Friday night trying to get transportation to the concert, the free shuttle was great, but it’s not a set schedule and we walked the mile back from Minute Maid at midnight, as the shuttle doesn’t go that late.
Love that you can get around via the tunnels Monday through Friday in Downtown Houston. That’s nifty! Much cooler and no traffic!
It was just the little details that Hyatt missed that made us sad.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard C, Manager at Hyatt Regency Houston, responded to this reviewResponded 3 weeks ago

We are so sorry we missed those details that could have made your stay exceptional. If your travel plans bring you back our way please reach out to us at consumeraffairshourh@hyatt.com so that we can try to make it up to you.

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