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“Incompetent Staff, old place”

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Amerihome Inn & Suites Houston Airport North
Ranked #389 of 517 Hotels in Houston
Reviewed 29 February 2012

Name of hotel is misleading, I thought I was staying at "Americas Best Value Inns", thats a different (better) brand. Rooms are clean but very old. The person who checked me in, complately incompetent, kept my passport, I did not realise as I had a very long day and was tired. It was too much work for him to call me in my room or bring the passport over (the room was 25 meters away...). Result? I missed my flight, I had to get a rental for US$150 (cheapest car available that day at the airport without a booking...) to retrieve my passport. Breakfast? Coffee, no juice, basic doughnuts, there are much better place to stay in that price range.

  • Stayed: February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank TGSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABVI16410, Front Office Manager at Amerihome Inn & Suites Houston Airport North, responded to this reviewResponded 5 March 2012

March 05, 2012

Dear Valued Guest,
Sincerest apologies to your unpleasant stay with us. I have informed all our front desks regarding the complaints you mentioned. I am assuring that they have been properly trained. Please come back to us and feel what we have changed. We appreciate your comments and hope you will come again to stay with us. If I may of further assistance please don't hesitate to contact the hotel directly, and again thank you and have a great day! Sincerely Veronica F Front desk Manager

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Additional Information about Amerihome Inn & Suites Houston Airport North

Address: 16410 North Freeway/I-45, Houston, TX 77090 (Formerly Americas Best Value Inn & Suites- Houston Airport North)
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #389 of 517 Hotels in Houston
Hotel Class:2 star — Amerihome Inn & Suites Houston Airport North 2*
Number of rooms: 246
Reservation Options:
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