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“Awesome service!”

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Houston Marriott West Loop by The Galleria
Ranked #27 of 517 Hotels in Houston
Certificate of Excellence
Reviewed 31 May 2012

I had a great experience here - as a frequent traveler, this is the first time I've felt a hotel staff go out of their way to make me feel like a valued guest. I celebrated my birthday this past weekend and when I got to my room after dinner, I found a room service plate with a generous piece of chocolate cake, a bottle of wine and note in my room wishing me a happy belated birthday from the front desk staff. The beds are incredibly comfortable and the fitness center is great. I definitely recommend this Marriott!

  • Stayed: May 2012, travelled on business
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Thank 444elizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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645 - 651 of 769 reviews

Reviewed 27 May 2012

I've been staying at this hotel on business during the past few weeks and have been consistently impressed by the terrific attitude of the staff and the management. They go out of their way to be polite and helpful. I would definitely recommend this hotel if you are staying in the Galleria area.

  • Stayed: May 2012, travelled on business
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Thank SAJ4174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2012

We recently stayed at this Marriott. It is about four blocks from the Galleria and right next to the 610 freeway. Easy to get to and at a central location.
I got the room at a very reasonable rate. It was clean and furnished nicely. It wasn't overly large but more than adequate.
Parking is at an attached parking structure. A little tricky to get in and out, but worked fine.
Customer service was excellent. There was always fresh water in the lobby that was delicious.
I want to put in a special recognition to Mr. Cronin the GM and Mr. Caballero the senior operations manager. My wife wanted an outdoor pool. The hotel had an indoor one only. So I asked if we could go to a sister hotel with an outdoor pool. The GM got right on it, had Mr Caballero call the GM at a sister hotel and made it all work, including paid parking. These guys went above and beyond in the name of customer service and in my opinion they achieved their goal... thank you.
overall this was a nice and comfortable place to stay, and I would stay there again.

  • Stayed: May 2012
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Thank sgarabedian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2012

I stay at a lot of hotels - usually Hyatt, Marriott and Hilton properties. And I am very impressed by the service level at this hotel.
Everyone from the front desk to wait staff in the restaurant was fantastic.
This is, by far, the best place to stay near downtown Houston.
The manager, Peter, is great and amazingly helpful. He really knows the business and runs a terrific hotel.

  • Stayed: May 2012, travelled on business
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Thank john l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2012

This property has a seasoned staff that knows the hospitality business. They do it right. Very attentive to your needs without being in your face like a lot of hotels. Very nice Houston location for any purpose. Staff seems very genuine and very glad you are there. A very good property with great management.

  • Stayed: May 2012
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Thank J P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2012

This is a great over all hotel. It is in a great location, has a beautifully decorated interior, is clean, has good room service and an excellent staff. I highly recommend staying at this hotel.

  • Stayed: March 2012, travelled with family
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Thank Abigail G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2012

Definitely better options in Houston. Price was right for a weekend rate but nothing memorable about this property. Rooms are ok, beds are comfortable. Bathroom is very small and rooms themselves are a little tight. One key thing for us traveling with kids was the fact that this property did not have on demand videos. Kids were looking forward to a movie so it was a little disappointing. First full service hotel I have been at that hasn't had this option. Indoor pool is clean but again nothing exciting about it. Close to Galleria but next time would probably opt for something else.

  • Stayed: April 2012, travelled with family
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Thank MTCB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Houston Marriott West Loop by The Galleria

Address: 1750 West Loop South, Houston, TX 77027
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Houston
#16 Luxury Hotel in Houston
Price Range: £98 - £216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Houston Marriott West Loop by The Galleria 4*
Number of rooms: 301
Official Description (provided by the hotel):
Houston Marriott West Loop by the Galleria is an stylish hotel in Houston, Texas with shuttle service to the Galleria and many of Houston's finest restaurants, clubs and shops. Come relax at our hotel with our indoor pool and sauna. ... more   less 
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Also Known As:
Houston Marriott West Loop By The Galleria Hotel Houston
Marriott Houston

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