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“Phenomenal service and amazing food!”

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Houston Marriott West Loop by The Galleria
Ranked #49 of 510 Hotels in Houston
Certificate of Excellence
Skokie, Illinois
1 review
“Phenomenal service and amazing food!”
Reviewed 10 June 2014

Immediately upon arrival at the hotel, we were greeted with superb customer service by the unbelievably friendly staff. The personnel at the front desk offered us sangria while we checked-in and had champagne and strawberries waiting in our room. The 12th floor concierge lounge was incredible! They are friendly and make you feel right at home! Amber always greeted us with a friendly smile on her face that was completely contagious! The chef prepared delicious daily snacks and the hors d'oeuvres (fisherman's soup) were out of this world! We would come back in a heartbeat just for the food and service!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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659 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (123)
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Sulphur, Louisiana, United States
Level 4 Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 May 2014

Very nice place.very nice workers. They had champagne in the room waiting on us. And strawberries. Great location, close to all the places we needed to go to. I will stay here again. The rooms were very clean. Thanks

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Selene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Snoqualmie, Washington
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 May 2014

I recently stayed at the Houston Marriott West Loop for a large conference. Upon checkin, the hotel upgraded me to a larger room. The staff was very, very friendly and helpful at every turn. I was pleased with the service for sure. The weight room was great and big enough to do whatever you needed. My only complaint was that the room had a horrible view of the building beside me, and the bathroom could have been a little bit cleaner.

Thanks Marriott for hiring such great staff to make up for the older hotel's minor flaws. :)

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gaimcg71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune, New Jersey
Level 6 Contributor
155 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 21 May 2014

Stayed here this week for business - nice hotel with a great friendly front desk staff. Great location to get around Houston but a bit pricey - Rooms are your typical Marriott Full Service hotel room. Fairways Bar/Restaurant was ok - small limited menu but good service. Two downsides - one is the bathroom is very small and the door/toilet/shower are way too close and its uncomfortable in there not much you can do about that - 2nd AC which was great and cold but room was very humid and made my clothes damp. Other than that I would recommend staying here and will come back.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jsabatini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, Virginia
Level 4 Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 21 May 2014

As my boss and I checked into the hotel, the employee at the desk asked if we liked beer and handed us a coaster to get a free beer at the hotel bar. Now that is customer service. The location was great and it was a very nice hotel. There is plenty of shopping and a nice park I was able to run around in the morning. I would certainly come back to to this hotel when visiting Houston.

  • Stayed April 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank MikeStanphill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shreveport
Level 6 Contributor
112 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 19 May 2014

This is a recognizable Marriott in the best sense of the expression. Check-in, room, restaurant, lobby, lounge … all met expectations. However the staff were uncommonly cordial, professional, and proficient at all stations and all times.

We cringed to learn that they were hosting a wedding and a prom party on Saturday night, but management and staff managed it splendidly, and we experienced no issues. The lobby at 6 a.m. the following morning looked as though nothing had happened the night before.

Dr. Scott says … If looking for a hotel in the Galleria area, definitely check out the West Loop Marriott

  • Stayed May 2014, travelled with friends
    • Value
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Helpful?
1 Thank FSK-2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Porto Alegre, RS
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 May 2014

The satff is really great at the Marriott West Loop, kind helpful and always waiting for you, the rooms are good but my room was quite close to the Highway passing by which of course had a noice factor.. Bathtub and shower combo which is the reason why i dropped a point, overall very good, great stay

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adilson B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Houston Marriott West Loop by The Galleria

Property: Houston Marriott West Loop by The Galleria
Address: 1750 West Loop S, Houston, TX 77027-3004
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Houston
#23 Luxury Hotel in Houston
#63 Family Hotel in Houston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Houston Marriott West Loop by The Galleria 4*
Number of rooms: 301
Official Description (provided by the hotel):
Upscale hotel with shuttle service to the Galleria and many of Houston's finest restaurants, clubs and shops. Come relax at our hotel with our indoor pool and sauna. ... more   less 
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Also Known As:
Houston Marriott West Loop By The Galleria Hotel Houston
Marriott Houston

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