My expectations were not met with this stay. We stayed for the weekend to celebrate our anniversary. For a hotel that wants to see itself as an upscale hotel they need to work on their service, it was terrible. Here is a list of the highlights of our stay. Nobody poolside was getting service until I asked someone if it was available, that was at 1:30 in the afternoon. I had to go inside to buy lunch. When we received service that made my mojito with mint that was old and brown, not the refreshing poolside drink I was looking for. We never received cleaning services during our stay and to top it off we had a large group having a party in the halls from 2:30 to 3:30 in the morning, little response from the staff. We were also unaware of the construction going on for their parking garage. It is quite extensive; the construction noise was not what we were looking for while we hung out by the pool. Overall we were not very happy and will not be returning. I do have to say that I let the staff know about our issues when we checked out and I did receive a follow up call from one of the managers apologizing for the service issues and that they would be addressing them. He also refunded one of our nights. This is the only reason they did not get one star. We wanted to like the Hotel but unfortunately I cannot recommend it.
- Official Description (provided by the hotel):
- Due to Hurricane Harvey, Omni Houston Hotel is currently closed. Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with 378 spacious guest rooms, including 33 luxury suites, all with sensational views of the city or pool area. Enjoy the nightlife at Black Swan. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer. You are just 10 minutes by car from the central business district and 30 minutes from George Bush Intercontinental Airport or 25 minutes from William P. Hobby Airport. Of course, our exceptional amenities and four-diamond service may make it hard to leave your room. ... more less
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- Also Known As:
- Omni Hotel Houston
- Omni Houston