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“Not the best stay”
Review of Omni Houston Hotel

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Omni Houston Hotel
Ranked #26 of 518 Hotels in Houston
Certificate of Excellence
Reviewed 4 August 2014

My expectations were not met with this stay. We stayed for the weekend to celebrate our anniversary. For a hotel that wants to see itself as an upscale hotel they need to work on their service, it was terrible. Here is a list of the highlights of our stay. Nobody poolside was getting service until I asked someone if it was available, that was at 1:30 in the afternoon. I had to go inside to buy lunch. When we received service that made my mojito with mint that was old and brown, not the refreshing poolside drink I was looking for. We never received cleaning services during our stay and to top it off we had a large group having a party in the halls from 2:30 to 3:30 in the morning, little response from the staff. We were also unaware of the construction going on for their parking garage. It is quite extensive; the construction noise was not what we were looking for while we hung out by the pool. Overall we were not very happy and will not be returning. I do have to say that I let the staff know about our issues when we checked out and I did receive a follow up call from one of the managers apologizing for the service issues and that they would be addressing them. He also refunded one of our nights. This is the only reason they did not get one star. We wanted to like the Hotel but unfortunately I cannot recommend it.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
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2  Thank longhornmiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsMan, Manager at Omni Houston Hotel, responded to this reviewResponded 12 August 2014

Thanks for taking the time to comment on our hotel and I am sorry that we did not meet your expectations. We will be sure to address the opportunities with the appropriate mangers in hopes that it will not occur again. We also apologize for the parking inconvenience and construction, as we are currently rebuilding our parking garage.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,130 - 1,136 of 1,927 reviews

Reviewed 4 August 2014

I stayed here a couple of weekends ago with a friend. We got a really good price on the room so I was a little concerned about what we were going to get, but I was very pleased when I got to my room.

The worst thing that I experienced was the customer service by phone and the parking situation. There was no where to park in the parking garage, there was a ton of reserved parking and the garage was quite the walk to the Hotel. The customer service by phone was by far the worst service I have ever received from a hotel. I asked if I could get an earlier check in and the person who answered the phone said, "sure, let me get you on the line with the front desk." Then the front desk gets on the line and was completely rude. I said, 'hello, I was wondering if I could get an earlier check in." She immediately replied to me in an annoyed tone, "we don't do that, you are going to have to wait until 3pm." Come on, even if this is not a service that is provided, the front desk clerk could have been much nicer on how she answered me. I just expected a lot more from the customer service, but I may have just had my standards too high when it comes to hotels.

The room was nice and clean. As for me, I am going to keep searching out hotels because even though this place was pretty, I am all about first impressions and the phone call and parking gave me a bad first impression. Its kind of sad that if you want a clean nice looking hotel, you have to sacrifice the simple things like courtesy. I am still in search for a hotel that has it all cleanliness and good service but if I can't find it, then this is always a good fall back plan.

Room Tip: The room was clean if that's what you're looking for.
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  • Stayed: July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Andrea V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

I came into Houston for my H. S. Reunion (which was held at the Omni. Beautiful grounds, great location, nice job catering the reunion, and for what I paid for my room it well exceeded my expectations! I was very pleased.

  • Stayed: August 2014, travelled solo
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Review collected in partnership with Omni Hotels & Resorts
Thank Roger R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

The staff at the Omni was extremely helpful during my recent stay. United airlines did not put my suitcase on my direct flight (LOL) so I was without clothes, etc., for a wedding the next morning. The staff provide me with various sundries and drove me to the mall to shop for the other items I needed. They really went out of their way to help me in this tough situation. On top of that, the hotel is beautiful, well maintained and the room was very comfortably and well appointed.

  • Stayed: August 2014, travelled solo
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Review collected in partnership with Omni Hotels & Resorts
Thank Judith G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

This hotel is top notch. If your on business or in Houston for pleasure then this is your hotel of choice. Great service, beautiful rooms and a wonderful atmosphere for all. Will definitely stay there again.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Omni Hotels & Resorts
Thank 813larrys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

AMAZING service at this hotel. Splurge on this hotel you will be happy you did, Hotel is nice staff and service is amazing. enjoy the pool area. spent morning and afternoon at pool. very quiet nice grounds. Excellent wait staff at outdoor bar. you will not regret you stayed here.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Omni Hotels & Resorts
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

Stay here, it is very nice and beautifully secluded yet in the middle of the Galleria action. Bar will be lovely when re-model is completes, rest of the amenities are excellent. Pool, Lobby, Spa, restaurant,all common areas very nice too.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank BigtimeFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Houston Hotel

Address: 4 Riverway, Houston, TX 77056-1915
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Houston
#15 Luxury Hotel in Houston
#19 Family Hotel in Houston
#19 Romantic Hotel in Houston
#27 Business Hotel in Houston
Price Range: £139 - £226 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Omni Houston Hotel 4.5*
Number of rooms: 378
Official Description (provided by the hotel):
Due to Hurricane Harvey, Omni Houston Hotel is currently closed. Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with 378 spacious guest rooms, including 33 luxury suites, all with sensational views of the city or pool area. Enjoy the nightlife at Black Swan. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer. You are just 10 minutes by car from the central business district and 30 minutes from George Bush Intercontinental Airport or 25 minutes from William P. Hobby Airport. Of course, our exceptional amenities and four-diamond service may make it hard to leave your room. ... more   less 
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Also Known As:
Omni Hotel Houston
Omni Houston

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