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“This hotel does it right”
Review of Omni Houston Hotel

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Omni Houston Hotel
Ranked #25 of 518 Hotels in Houston
Certificate of Excellence
Reviewed 14 August 2014

I enjoy this hotel. If you are in the select guest program, they have the fastest and easiest check-in process I have seen. 1st class hotel. Current parking is an issue, but they are building a garage that will fix it. Everyone is friendly and attentive to your needs. Very close to Galleria and uptown.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,119 - 1,125 of 1,927 reviews

Reviewed 13 August 2014

A lot of remodeling going on but the service was very good. Housekeeping was the best. I haven't been any where in a while in which my room was cleaned and ready in no time. Great turndown service at night. Parking garage was a walk but they had carts to get you over to your vehicle. Overall had very good service for our conference. Very close to galleria and good dining spots.

  • Stayed: August 2014, travelled on business
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Thank dallasguyDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsMan, Manager at Omni Houston Hotel, responded to this reviewResponded 18 August 2014

We are delighted to hear that you enjoyed your stay and we apologize for any inconvenience during your stay due to the upgrades that are taking place to the hotel and parking facility. We have completed the work inside the hotel and we will finish the parking facility by the end of November.

Sincerely

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Reviewed 13 August 2014

They are constructing a new parking garage, so the current parking situation is a bit rough. Parking is in a garage behind the hotel, requiring you to walk a pretty good distance, and considering it rained every day we were there, that made for some damp clothes. The room was fantastic. I had a very comfortable king bed, all the linens and pillows were top notch. There is a work desk and a large chair to sit in and relax, big enough for 2. In the bathroom, there is plenty of space, so it doesn't feel cramped. If you want to get away from the hotel, there is a free shuttle within a 3 mile radius, which is useful, as there are very few things to do right around the hotel.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Omni Hotels & Resorts
Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsMan, Manager at Omni Houston Hotel, responded to this reviewResponded 18 August 2014

We are delighted to hear that you enjoyed your stay and we apologize for any inconvenience during your stay due to the upgrades that are taking place to the hotel and parking facility. We have completed the work inside the hotel and we will finish the parking facility by the end of November. We look forward to your next visit.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

Husband and I spent our anniversary here at the Omni Houston-Riverway and everything was excellent! our deluxe suite was perfect and well kept. Service was great! The Mokara Spa was the best! We would definitely stay here again!

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank Danielle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile

My husband and I traveled this weekend with our 2 1/2 year old and Golden Retriever. The Omni exceeded all of our expectations during our stay.
I called on our way in to confirm an early check-in and Kimberly at the front desk was so friendly and eager to accommodate any request we may have had to make our stay more enjoyable.
The pool area was beautiful. I wish we would have been able to visit it during the day but we ended up going at about 9:30 pm and were the only ones at the pool. We were even able to enjoy the movie Planes on the big screen as we swam. When we retuned to our hotel that night, my little boy way excited to the hotel had sent milk and cookies up for him.
Overall, the hotel was beautiful, the staff friendly and we look forward to many more visits to the Omni in Houston.

  • Stayed: August 2014
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Thank Brittani84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

The room was clean, the bed was comfortable and the food was good BUT....Valet was very slow to even acknowledge that I arrived -someone had to go find one of them to park my car and this was at 3:30 in the afternoon and then they were again slow to retrieve my car at 7pm a few night later when I checked out. Not worth the $27 per night

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank Kelly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OperationsMan, Manager at Omni Houston Hotel, responded to this reviewResponded 12 August 2014

Thanks so much for taking the time to tell us about your experience with our hotel. I have spoken to our valet manager to discuss your dissatisfaction with these services in hopes that it will not happen again.

Sincerely

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Reviewed 9 August 2014

I've stayed at this property four times while traveling for business. The hotel staff is very kind and welcomed me with a glass of champagne when I checked in. I'm a black level member with Omni Hotels so I was given a free upgrade to a lovely room on a high floor with a living room and bedroom. The hotel has been renovated with the last few years. The rooms are beautiful! My favorite part of this hotel is definitely the pool. There are two pools with cabanas and lounge chairs surrounding each. They serve delicious alcoholic beverages and snacks while you sunbathe. The pool is always a lively and fun place to be. The hotel offers a free shuttle service to and from the Galleria mall which always leaves promptly on time. The only thing I don't like about this hotel is the restaurant is not very good. I had Asian tacos which were not very good, but the bar is really nice and room service is always delicious. Each time I've stayed at this property has been wonderful. I highly recommend staying at this hotel if you are visiting Houston.

  • Stayed: June 2014, travelled on business
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Thank ColumbiaNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Houston Hotel

Address: 4 Riverway, Houston, TX 77056-1915
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Houston
#14 Luxury Hotel in Houston
#19 Romantic Hotel in Houston
#24 Family Hotel in Houston
#27 Business Hotel in Houston
Price Range: £136 - £228 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Omni Houston Hotel 4.5*
Number of rooms: 378
Official Description (provided by the hotel):
Due to Hurricane Harvey, Omni Houston Hotel is currently closed. Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with 378 spacious guest rooms, including 33 luxury suites, all with sensational views of the city or pool area. Enjoy the nightlife at Black Swan. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer. You are just 10 minutes by car from the central business district and 30 minutes from George Bush Intercontinental Airport or 25 minutes from William P. Hobby Airport. Of course, our exceptional amenities and four-diamond service may make it hard to leave your room. ... more   less 
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Also Known As:
Omni Hotel Houston
Omni Houston

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