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SpringHill Suites Houston Medical Center/NRG Park
Ranked #155 of 507 Hotels in Houston
Seguin, Texas
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nice stay.”
Reviewed 11 July 2014 via mobile

We had a good stay here while in Houston over July 4th through 7th. Although the carpet in the room was a little stained, it was not a big deal. Breakfast was good and everything nearby was convenient.... super target, fiesta supermarket, Albertsons and a lot of fast foods and some local food places too. All of the hotel staff were very nice and helpful. If we come back next year, we'll keep this place in mind since it was very close to nrg stadium.

Stayed July 2014, travelled with family
Helpful?
Thank Traxxer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at SpringHill Suites Houston Medical Center/NRG Park, responded to this review, 15 July 2014
We're excited to hear from you, and appreciate your kind review. It's great to know that you had a pleasant time, and we're glad to have been a part of your trip. I'm delighted to learn that you found our associate’s service oriented and our location convenient. Please make plans to visit us again.
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277 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
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English first
San Antonio, Texas
Level Contributor
75 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 3 July 2014

My overall impression of this hotel was that it was fine for a business stay if you have work in the area or need a central-ish location to get to downtown but don't want to pay an arm and a leg. First impressions were pretty bad, as the lobby is under renovations and you had to go in through the back entrance which was closed off. The staff at the front desk was friendly and accommodating, though, and allowed me an early check-in around noon.

No on-site restaurant, although they do have "room service" through a third party vendor that will deliver food from a set menu to your door. They also have a complimentary breakfast in their small kitchen/seating area. However this led to my biggest issue - the fire alarm that went off at 6:15, making me late to a customer meeting. Someone burned the toast, apparently.

Overall, I wasn't impressed. Security is questionable, as the new front doors allow anyone to walk in at night and take the elevator without anyone at the front desk observing the action or checking to see if they were staying at the hotel. However, the wifi worked and the bed was comfortable. I'd stay here again only if I had no other options in the Galleria area of town or this area for the price range they were offering. Not up to par with other Marriotts.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicole A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at SpringHill Suites Houston Medical Center/NRG Park, responded to this review, 4 July 2014
We're happy to hear from you, and we're glad to know that you found our location convenient and our staff friendly. We sincerely apologize that we were unable to provide you with the exceptional stay our guests have come to expect from us. We appreciate you taking the time to provide us with valuable feedback; this allows us to positively impact future guest experiences.
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Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 June 2014

Just read...
The "Business Center" is really not existent and makeshift. See picture.

Elevator was broken the entire time, and cleaning staff was using the elevator up and down with their huge cart so that guests could not. Guests had to wait forever for the one slow elevator to bit be in use. Couldn't use stairs because they have no lobby access!

Two tv's in room: (1) snowy picture (2) many channels not working.

Used DeCaf coffee in room, not replaced.

Dirty towel - with stain - hanging in the bathroom.

Cleaning towels laying on the furniture in the hallway and cleaning people tossed more on it as we walked by.

Mop bucket left in the hallway. Pretty much all morning.

Most hallway A/C units not working at all. Very uncomfortable, especially since we had to wait in the hall forever for the elevator.

The guest laundry area was closed entirely, taped offs and carpet dryers running. Looks like a huge problem is going on, at the expense of the customers who have no facilities to use...

The entire place was not "clean" - just a wipe down and definitely in need of a cleaning crew.

No water - at all - in breakfast area? No tap water, no pitcher, no bottles? Really?

Pictures attached.

Room Tip: Look around for another place.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank baddad1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at SpringHill Suites Houston Medical Center/NRG Park, responded to this review, 15 July 2014
Thank you for writing. Please be assured that guest satisfaction is very important to us and these matters are not taken lightly. We have been in contact with you regarding your stay.
Best,
Mike Giangrosso, GM
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Bryan, Texas
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 16 June 2014

Check-in was quick and friendly. Front desk clerk was very nice. Cookies at the desk are always good!. They were in the midst of remodeling, but had the mess well contained. Our room was quite pleasant. The furniture and carpet looks new. The only thing dated about the room is the popcorn ceiling. Looks like it’s had a recent coat of paint, but popcorn on the ceiling looks old no matter what. The beds are really soft. The bathroom is a bit small, but clean, with good, thick towels and a wonderful shower. Lighting in the room is plentiful . The Wi-Fi is fast. The AC system was good: digital temp control, worked well and was quiet. The breakfast was good. Nice selection of teas. One section of the breakfast area had no TV which I loved – peace and quiet! Biggest drawbacks: a bit noisy in the room– we could hear the TV in the next room; and no full-length mirror!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at SpringHill Suites Houston Medical Center/NRG Park, responded to this review, 8 July 2014
Thank you for taking a moment to share your experience. We are glad you stayed with us and appreciate your business. I am happy to hear you enjoyed our pleasant rooms and friendly staff. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We hope to see you again soon.

Best,
Michael Gianngrosso, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio
Level Contributor
84 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 4 June 2014

We are long time Marriott Rewards members and have been loyal to the brands. And my reviews are generous. This is by far the worst review I've ever offered.

This hotel was a mess when we stayed here about three weeks ago, from start to finish. There is quite a bit of renovation work on-going, but I could live with that. The lack of cleanliness, poor condition of air conditioning, common areas and elevators, and fact that I was awakened at about midnight by someone identifying themselves as the front desk trying to reconcile confusion about our reservation and confirming who was in the hotel and who wasn't and when we would be leaving - I can't. I thought at first that it was a prank call, but came to realize someone really was nuts enough to call us at that hour. They didn't want any personal information, just supposedly trying to figure out what the earlier shift did.

In any event, I would strongly recommend against this hotel.

  • Stayed May 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank FORTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHotels, General Manager at SpringHill Suites Houston Medical Center/NRG Park, responded to this review, 12 June 2014
FORTraveler,
Thank you for writing. We deeply regret your experience and would certainly never want to leave you with a poor impression. I sincerely apologize that we were unable to provide the exceptional stay you've come to expect from us and hope to speak with you directly regarding the service failures you encountered. We value your loyalty to our brand and do hope you'll give us another chance to provide a more positive experience in the future.

Kind regards,
Mike Giangrosso, General Manager
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Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 May 2014

We have stayed in Marriott Hotels many times but this stay was an ultimate disappointment, especially for the cost of the room. The room smelled horrible, the TV the front room didn't work at all and the one in the bedroom worked on about 15% of the channels listed in the book Springhill Suites provided. Needed more shelving in the bathroom and more mirrors in other places than just the one in the bathroom. The FREE breakfast was sadly sparse.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Travelers6268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harker Heights, Texas
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 May 2014 via mobile

Unfortunately. ...This hotel rates as the worst Marriott we have ever stayed in. We are very loyal Marriott members and travel frequently.
To begin with, our room had lots of bugs. This included ants and large cockroaches which scared my wife and kids.
In addition, the hotel was in bad shape. The outdoor pool and hot tub were dirty. Our main room door had a broken lock and the general condition of hotel was poor.
It is a shame because it is near a lot of great things to do in Houston for the family. Will never stay here again.

Stayed May 2014, travelled with family
Helpful?
1 Thank MustangLarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Houston Medical Center/NRG Park

Property: SpringHill Suites Houston Medical Center/NRG Park
Address: 1400 Old Spanish Trl, Houston, TX 77054-1816 (Formerly SpringHill Suites Houston Medical Center/Reliant Park)
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#146 Business Hotel in Houston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites Houston Medical Center/NRG Park 3*
Number of rooms: 190
Official Description (provided by the hotel):
Among Houston Medical Center hotels, the Springhill Suites Houston Medical Center/ NRG Park hotel offers the refreshing services you deserve. Our spacious suites are a breath of fresh air that offers modern decor in our separate bedroom and living areas that includes a mini-fridge, microwave & 32" flat screen TV. SpringHill Suites Houston Medical Center/ NRG Park hotel will help you revive with our new complimentary hot breakfast buffet. At this Marriott Houston hotel take advantage of the outdoor pool & whirlpool, fitness or business center & one meeting room perfect for gatherings of up to 50 people. SpringHill Suites Houston Medical Center hotel is ideally located in the heart of the Texas Medical Center and NRG Park section of Bayou City. This Houston hotel is near Reliant Stadium/ NRG Park, Hermann Park Zoo and Toyota Center. With some of the friendliest staff among Houston hotels, the Springhill Suites Houston Medical Center/ NRG Park hotel is ready to exceed your expectations! ... more   less 
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Also Known As:
Springhill Suites Houston Medical Center/Reliant Park Hotel Houston
Springhill Suites Reliant Park

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