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“Good hotel for the price”

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Four Points by Sheraton Houston Citycentre
Ranked #361 of 518 Hotels in Houston
Reviewed 22 September 2013

I stayed this weekend at this hotel . my room was big , comfortable beds with a sitting area to have my coffee and watch the news . The manager was friendly and efficient. Call for extras on housekeeping and a sweet man named Ambrosio was very helpfull to our needs. This hotel is located in a upscale area and it need to be updated. But overall it was good for the price. Will I return to it.? Yes. I will.!!!

  • Stayed: September 2013, travelled with family
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Thank Maxula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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143 - 149 of 238 reviews

Reviewed 4 September 2013

This hotel is just fine. Rooms are standard, food is decent, decor is nothing to write home about. It's located next to a swooping highway overpass, near a shopping centre. As is much of Houston, so again, unexceptional. Staff was fairly helpful and responsive. We booked this as part of a vacation package, so we got a great rate. The shuttle was unavailable when we wanted to go out for breakfast, and the hotel paid for our cab ride, which was nice. Maybe it's Houston that provokes a sense of anomie and discontent in me. Probably. It's probably not the hotel.

  • Stayed: July 2013, travelled with family
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1  Thank Journeywoman38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2013

This Sheraton was a nice place to stay but it was also pretty average. The air conditioning was pretty noisy. The room and the hotel were clean and safe. Its in a great location by Houston's CityCentre lots of good restaurants and entertainment within walking distance.

Room Tip: Get a room on the CityCentre side of the hotel. It will be quieter than the rooms by the highway.
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  • Stayed: August 2013, travelled on business
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Thank Petexian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2013

I use this hotel due to the location for my business needs and also because of the great selection of bars and restaurants within a five minute walk allowing you to leave the car in the parking lot which is unusual for Houston. I particularly like the Yard House that is a two minute walk and has a great atmosphere and selection of draught beers.
Hotel rooms ok and typical American breakfast. Good value but be warned of additional charges being added to your credit card after you have checked out.

Room Tip: Rooms facing away from the highway are preferable.
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  • Stayed: August 2013, travelled on business
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1  Thank Guy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2013

A disgusting hotel. Our room was not cleaned at all during our week her, except from the towels being changed and the bed made. We asked for cleaning, but nothing was done. It is obvious the rooms are not cleaned between each guest. The pool was dirty as well. The breakfast buffet was bad, with poor service. There are so many things wrong with this hotel, but the uncleanliness is the absolute worst. The only upside to this hotel is the location, Town and Country Village is charming.

  • Stayed: August 2013, travelled as a couple
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1  Thank Kjersti W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel_Garber, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this reviewResponded 25 August 2013

Dear MMas9,
Thank you for taking the time to share your sentiments of our hotel with us. While we are pleased to hear you enjoyed our friendly and accommodating staff, we are disappointed to hear of the issues you encountered in your guest room. It is very important to use that we provide our guests with clean and comfortable accommodations, so we understand your frustrations and apologize for any inconvenience this may have caused during your stay. I have passed your feedback along to the hotel management team, but if you would like to discuss anything in further detail, please don't hesitate to contact our General manager, Juan Flores, at jflores@valenciagroup.com.

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Reviewed 25 July 2013

This hotel is located very close to two major highways and it is very noisy. AC units are out dated and extremely noisy also. Bedding and linen are not up to standard, yes the pillows were good. They gym is small, cramped not attractive, the machines are in poor condition. The pool is too small to swim laps and not nice at all to lounge in the sun.
Average breakfast buffet. At 10:00PM everything is closed including the bar.
Good location easy access within walking distance to many restaurants and shops.
I do not believe I will go back to this hotel, you have much better for the same price in that part of Houston

  • Stayed: July 2013, travelled on business
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Thank ontheroadagain5154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel_Garber, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this reviewResponded 2 August 2013

Dear ontheroadagain5154,
Thank you for taking the time to share your feedback with us. We are disappointed to hear you were not satisfied with the location of our hotel and accommodations. We apologize for any inconvenience or disturbance these issues caused during your stay.

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Reviewed 22 July 2013

Stayed here a week ago got there late got given a room out the back a bit worn and tired, the room not me and very loud from people revving the engines in the huge car park. Complained the next morning and got upgraded to a suite on the 12th BOOM! Much better experience, great hotel happy to help when they can and the shuttle service and bar are good services.

  • Stayed: July 2013, travelled on business
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Thank mrushent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mel_Garber, Starwood Hotels at Four Points by Sheraton Houston Citycentre, responded to this reviewResponded 4 August 2013

Dear mrushent,
We're glad to hear you enjoyed your experience at our hotel and we were able to meet your needs during your stay. We hope you will once again stay with us on your next visit to Houston!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Houston Citycentre

Address: 10655 Katy Fwy, Houston, TX 77024-1002
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #361 of 518 Hotels in Houston
Price Range: £65 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Houston Citycentre 3*
Number of rooms: 171
Official Description (provided by the hotel):
Four Points by Sheraton Houston West offers a great location on the corner of Katy Freeway and Beltway 8 (Sam Houston Tollroad) nearby the Memorial City Mall and Memorial Hermann Hospital. ... more   less 
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Also Known As:
Four Points By Sheraton Houston, Memorial City Hotel Houston
4 Points By Sheraton Houston, Memorial City
Four Points Houston
Houston Sheraton
Houston Four Points

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