I spend about one week out of the month in Houston for business, and I stay at the Crowne Plaza. The amenities are nice, the rooms are always clean, it checks most of the boxes in that regard. But the customer service is amazing, and I would like to relate one anecdote in particular.
I left my laptop in my room upon departure. I realized this while boarding an aircraft around 4PM on a Friday. I had work files on the laptop, and I needed it immediately. The staff initially said they would send it out the next day (which is still solid service). But I spoke with Henry, and he personally went out of his way to get the laptop shipped priority next day air that same evening. I got it, and crisis was averted.
It was one of the finest displays of customer service I have ever seen. My compliments to Henry and the hotel management.
- Official Description (provided by the hotel):
- The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more less
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- Also Known As:
- Crowne Plaza Houston - Brookhollow Hotel Houston