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“Comfortable Place to Stay”

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Crowne Plaza Houston - Brookhollow
Ranked #167 of 508 Hotels in Houston
Level Contributor
5 reviews
4 hotel reviews
“Comfortable Place to Stay”
Reviewed 24 November 2013

I stayed here several days and found the staff to be very attentive to my needs. The hotel is an older model, but the room that I stayed in had been renovated, was roomy, and comfortable. The hot tub was large, very hot, and a nice place to soak away the aches and pains of the day.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wayne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, 25 November 2013
Thank you for your comments on your stay with us. I am glad to hear you found the room accommodating and the staff was helpful and friendly. We hope you will stay with us for your future visits to Houston.

Dave Comerota
General Manager
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533 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (128)
Date | Rating
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English first
Watson, LA
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 November 2013

I was worried about staying at this location, after reading all of the reviews online about the problems others had and the old age of the property. But the convention I was attending, Houston Arcade Expo, was based at this hotel so I figured I'd book it there and try it out. My 5th floor room was updated and had no problems - except for the bed was harder than what I'm used to sleeping on. And with the Expo's reduced hotel rate - it was a perfect stay! The restaurant/room service menu prices are outrageous - beware! Several other restaurant choices nearby.

Room Tip: My room was in the tallest building - they have 2 other detached buildings that are about 3 floors h...
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  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arenafoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, 18 November 2013
Thank you for taking the time to comment on your stay with us. We were happy to host the Arcade show again this year and are thrilled to hear that you found your stay enjoyable. We look forward to hosting this event next year as well.

Dave Comerota
General Manager
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Australia
Level Contributor
213 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 13 November 2013

I stayed here for 5 nights in November for work and booked a King room on the 10th floor. The lady at the check in desk was less than interested in serving me and more interested in assisting other staff members who came and went whilst i was checking in. The room itself is very large, however it still only had a king bed and small desk and side cupboard with TV on it. The most dissapointing thing about the room is the bathroom, I could not open the door completely as it hit the shower rail above the bath, this forced me to step sideways around the toilet to be able to either use the toilet or shut the door, as you are probably gathering the bathroom is tiny and only just functional, not what i would expect in one of the more expensive rooms. The other dissapointing factor is the restaurant is not open in the evenings, if you want to dine you are limited to room service or sitting in the bar / lounge area. I will not be staying here again.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aussie_Traveller38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, 14 November 2013
Thank you for taking the time to comment on your stay with us at the Crowne Plaza Northwest. I want to first apologize that you do not feel the staff was attentive and I have taken your comments and addressed this issue with them as this is not normally the feedback we receive on our service levels. We are scheduled for some room upgrades in the coming year and we hope you will give us another chance to make a better impression. Again thank you for sharing your experience as this is how we are able to improve.

Dave Comerota
General Manager
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Rajshahi City, Bangladesh
1 review
Reviewed 29 October 2013

One thing i have to mention is the Hospitality of the front desk staff and also shuttle driver.I can't remember everyone name but specially Henry, Lisa, Carlos and Stanley helped me during my stay at Crowne Plaza.It was my First Visit at Houston. The restaurant recommended by them was excellent.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SarowarParvezHime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, 31 October 2013
Thank you for commenting on your stay with us, we are always glad to hear we have exceeded our guest expectations. I have shared your comments with the entire front office team as they take great pride in a job well done. I hope you have found a new home away from home for any future visits to our city.

Dave Comerota
General Manager
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Houston, Texas
1 review
Reviewed 29 October 2013

The entire staff was dedicated to exceptional customer service!... especially Megan who went out of her way to print & deliver my boarding pass to my room after a 10 hour day with 15 minutes to change for a dinner meeting.

  • Stayed October 2013, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Happy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, 31 October 2013
Thank you for your comments on the staff we are always glad to hear they are going above and beyond for our guest. I have passed your kind words along to Megan and the rest of the team and we look forward to serving you again in the future.


Dave Comerota
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
Reviewed 28 October 2013

After experiencing some issues with our reservations, the front desk team member Henry was able to resolve our problem very quickly, even during busy check in time. My colleagues and I were very impressed with his speed and upbeat attitude. Always a pleasure to deal with a person that takes pride in his job.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Troy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, 31 October 2013
Thank you for taking the time to comment on your stay with us. We pride ourselves on providing exceptional service and I am glad to hear Henry continues to do so. He is one of our strongest assets. We look forward to hosting your next stay in Houston.

Dave Comerota
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 October 2013 via mobile

We came to stay for Rice University's hall of fame induction. The staff were very nice and accommodating but the maintenance is very poor. The air conditioning unit in our room would not turn on at all -no heat or air or fan. I discovered it at 10:45 pm. I was going to call the front desk but guess what, our phone was out of order. The next morning, I walked down to the front desk to report the issue. They fixed the air conditioning but never the phone. My father in law also had no phone service in his room. The water in his shower was lukewarm at best. Our shower temperature was fine. I went downstairs the last night to print our boarding passes for in the morning. I asked where I could go to print them. The front desk sent me to the Business Center. I went through the process but after pressing print, nothing happened. I went to call the front desk and guess what? No phones in the Business Center so I had to walk up to the front desk again. A new lady was at the front desk and she said the printers and computers had not been working for several days. She let me come back to the front desk and use the computer there to print the boarding passes. She also gave us free passes for breakfast the next morning. While I was there, another guest came to ask about the dryers in the laundry center. She said that they had been broken for several days. She did offer to have housekeeping wash his clothes the next day. The staff seem to be trying to please the customers but are having a hard time due to poor or delayed maintenance.

Stayed October 2013, travelled with family
Helpful?
Thank Karen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, 31 October 2013
Thank you for taking the time to comment on your stay with us. I am thrilled to hear that the staff was accommodating when issues arose. I have taken this list of concerns to our Chief Engineer and they are all being addressed. Again thank you for sharing your experience with us.

Dave Comerota
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Houston - Brookhollow

Property: Crowne Plaza Houston - Brookhollow
Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#88 Business Hotel in Houston
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Official Description (provided by the hotel):
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston

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