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“Charming historical hotel”

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The Lancaster Hotel
Ranked #1 of 518 Hotels in Houston
Certificate of Excellence
Reviewed 5 March 2013

What a treat to fall upon such a charming historical hotel in our first visit from Houston. The service is truly excellent - a problem with our shower was reported to the front desk and was repaired within 20 minutes! The deluxe rooms are a good size, tastily decorated in a charming old Americana style, which more than makes up for the age of the place.

The location is great for those attending performances at downtown theatres and has easy walking access to a number of good restaurants. In fact, it offers great access to just about anything in downtown Houston.

Would not hesitate to stay there again.

  • Stayed: March 2013, travelled with family
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Thank Pierre S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterManagement, Manager at The Lancaster Hotel, responded to this reviewResponded 7 March 2013

Dear Recent Guest - We appreciate your comments and feedback. We were honored to host you during your time in Houston and we are glad that you had a favorable stay. As you know, the Lancaster is located in the Heart of the Theatre District and there is a lot of activity on this side of downtown. We hope to see you again in the future! Sincerely, Lancaster Staff

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1,321 - 1,327 of 1,501 reviews

Reviewed 5 March 2013

We spent 3 nights at the Lancaster and enjoyed it very much. Our room was pretty and the beds remarkably comfortable. Very conventient for the Hobby PAC and Jones Hall. The staff was very friendly and accommodating.

Room Tip: 5th floor is quiet.
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  • Stayed: March 2013, travelled with friends
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Thank havemysuitcase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterManagement, Manager at The Lancaster Hotel, responded to this reviewResponded 7 March 2013

Dear Guests - We are particularly glad that you enjoyed our new luxury mattresses that we have added to all of our guest rooms. The Lancaster has been a landmark in the Theatre District since 1926 and we are so very honored to host many patrons of the arts. We hope to see you again in the future! Sincerely, Lancaster Staff

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Reviewed 4 March 2013

We had a wonderful family stay at the Lancaster. I wanted something with character and older. The Lancaster provided a great historical feel with modern amenities. Great location for our concert at the theater that was one block over, as well as walking distance for a variety of family dining. My husband and I also enjoyed great hospitality from bartender and beverage manager in the evening.

  • Stayed: January 2013, travelled with family
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Thank ANNA F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterManagement, Manager at The Lancaster Hotel, responded to this reviewResponded 7 March 2013

Dear Guest - We were honored to host your family during your time in Houston. We pride ourselves on first class customer service and we are glad that you enjoyed our historic hotel and the various amenities. We look forward to welcoming you again in the future. Kind Regards, Lancaster Staff

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Reviewed 24 February 2013

Spent two nights at the Lancaster. My room was nice enough (no fridge/mini bar) but the furniture is somewhat older and marred. One black-out blind facing the well-lit city street was inoperable. Upon arrival my bathroom sink was caked with some unknown soot or dirt (perhaps expelled from the faucet?) Also found it in the bathtub. Consequently the lavatory faucet barely dribbled water when turned on. I tried removing the filtration screen to no avail. Maid service on the second day had not arrived by 4PM. The downstairs restaurant is minuscule and packed to the gills during meals and happy hour. Two elevators only; slow service during busy times of day. Only valet parking - $30 a day. Across street from Alley Theatre and Jones Hall.

  • Stayed: February 2013, travelled on business
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Thank SanAntonioBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterManagement, Manager at The Lancaster Hotel, responded to this reviewResponded 1 March 2013

Dear Recent Guest - We truly appreciate your feedback. As you know, we are renovating the entire hotel and this will certainly address your concerns. We hope you come back and experience the renovated rooms and public areas. Thanks again for choosing The Lancaster Hotel. Sincerely, Lancaster Staff

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Reviewed 22 February 2013

We picked this hotel because it was just across the street from the concert hall. It came up to standard on all points, but the room was rather small and the dining area rather cramped. Staff were helpful, and the valet parking worked out fine.

  • Stayed: January 2013, travelled as a couple
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Thank BABA2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterManagement, Manager at The Lancaster Hotel, responded to this reviewResponded 27 February 2013

Dear Recent Guest - We are honored to serve you. We invite you to contact us directly for future reservations so that we can ensure that you receive a good size room to your liking. We are a boutique hotel and we independently operated, so we are quite different from large chain hotels. We thank you for your feedback. Sincerely, Lancaster Staff

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Reviewed 21 February 2013

I had an overnight layover in Houston and decided to go check out the downtown area. Unfortunately/fortunately it was NBA All-Star weekend and the first hotel I checked was booked solid. They called over to the Lancaster and they had one room available. By the time I got to the hotel it was getting quite late and after talking with an extremely nice manager I was given a discounted price for my room. She even insisted on giving me a free beer to enjoy! The other staff were also quite personable. The hotel was quite classy and I like the fact it is independently owned rather than part of some giant chain. Highly recommended if you're in the Houston area.

Stayed: February 2013, travelled solo
Thank Derek S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterManagement, Manager at The Lancaster Hotel, responded to this reviewResponded 27 February 2013

Dear Recent Guest - Thank you for choosing The Lancaster Hotel. We strive to ensure that each guest receives the most genuine and personal customer service. We are glad that you had a wonderful stay and we look forward to welcoming you in the future. Sincerely, Lancaster Staff

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Reviewed 16 February 2013

I cannot recommend this hotel. Fine, they're doing renovations, but my room is trashed: every piece of furniture is scratched, the carpets have stains and gunk, the sink is cracked, the windows are ridiculous to operate, etc... I'm here on a Saturday, and there are little to no places to eat around here except the basic hotel restaurant or shops which cater to, well, people who work in the office towers surrounding this downtown and desolate location. The service is poor: Front desk lacks distinction for a place which claims distinction. The valets know nothing of the area - they certainly aren't from Texas and aren't the type to do research on the surroundings, even making it difficult to describe a place to be dropped off (hey, the hotel offers this service, so shouldn't we expect people who know the area or act like they can figure out where you want to go by the name itself. Surreal). No onsite laundry either - so forget about pressing that suit when you get off a plane.

The only people I can imagine choosing to stay in this sub-par place are those wanting to walk to the aquarium or opera or business persons not on an expense account.

The worst part is, this trip was booked and paid for by a third party and the price they paid, which I saw when I checked in, is more than a room at the 4 Seasons in Manhattan. The management should be ashamed of itself for such a shoddy job of 'hospitality'.

Room Tip: Stay elsewhere.
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  • Stayed: February 2013, travelled on business
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Thank candyjones2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LancasterManagement, Manager at The Lancaster Hotel, responded to this reviewResponded 18 February 2013

Dear Guest - We apologize for your less than favorable stay. We invite you to contact our front office and we will be glad to discuss your concerns with you. Again, we greatly apologize for any inconveniences you experienced. Sincerely, The Lancaster Management Team

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Additional Information about The Lancaster Hotel

Address: 701 Texas St, Houston, TX 77002-2712
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Houston
#1 Luxury Hotel in Houston
#4 Business Hotel in Houston
#6 Family Hotel in Houston
Price Range: £140 - £866 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Lancaster Hotel 4*
Number of rooms: 93
Official Description (provided by the hotel):
Recently accepted into the Historic Hotels of America with Stately elegance and Outstanding service in a Historic Downtown location with Luxurious accommodations. These are the hallmarks of The Lancaster hotel. Here at The Lancaster Hotel in Downtown Houston, Texas, classic luxury and a grand tradition of hospitality blend perfectly with modern technology and warm, personalized service. Our stylish boutique hotel combines classic modern design, pampering services, amenities and superior comfort to exceed the expectations of the discriminating business or leisure traveler. The Lancaster is perfectly situated in Houston’s theater district near all the entertainment in downtown Houston, including Houston’s finest culinary, cultural and entertainment destinations. Experience luxurious comfort in our 93 tastefully appointed guest rooms and suites designed with the amenities and ambiance you have come to expect from a luxury boutique hotel. Unwind in the plush comfort of down duvets and feather pillows, Crabtree & Evelyn toiletries, plush bathrobes; complimentary wireless high-speed Internet, complimentary courtesy car service to nearby attractions and businesses and much more. Relax with the knowledge that we are completely at your service. ... more   less 
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Also Known As:
The Lancaster Hotel Houston
Lancaster Hotel Houston
Lancaster Houston

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