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“Nice Stay”

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Westin Galleria Houston Hotel
Ranked #119 of 508 Hotels in Houston
Rancho Santa Fe, California
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Nice Stay”
Reviewed 20 October 2013 credit card Amex Cardmember Review

We stayed for 5 days ... Had to change rooms since the first room was close by the air conditioning unit and very noisy. After that the stay was fine. Being integrated with the Galleria Shopping Mall was great for dining and shopping.
Room was clean and comfortable. Can be pricey depending on room specifications.

Stayed September 2013, travelled with family
Helpful?
1 Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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954 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (161)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
san antonio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 October 2013

Excellent hotel for comfort and convenience with attentive staff. Having stayed here before, it was everything I expected and experienced in the past. Consistent excellence is a big plus. Will definitely try to stay here on next visit.

Room Tip: Rooms to fit any need. South facing roms have better view but still not much.
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SanAntonioBailey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, 21 October 2013
Dear SanAntonioBailey,

We greatly appreciate your kind review of your recent stay at the Westin Galleria. We strive in creating an instinctive and personal interaction with our guests and are thrilled to hear that we fulfilled our commitment to you. We look forward to continuing hosting you during your trips to the Houston Galleria area.

Best wishes,
Jennifer Rincon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mobile, Alabama, USA
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 October 2013 credit card Amex Cardmember Review

Everything was great. The room was very clean. The staff was extra super friendly. Parking was very convenient. Room service was awesome. This is an excellent choice if you plan to shop. Overall I really enjoyed my stay.

Stayed August 2013, travelled with friends
Helpful?
Thank LashaLasha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, 29 October 2013
Dear LashaLasha,

We are thrilled to hear that your recent stay at the Westin Galleria provided you with exhilarating memories. We are very pleased that our staff and location assisted in ensuring you enjoyed your stay. We hope to continue providing this level of service to you on any future trips to the Houston Galleria area.

Best wishes,
Jennifer Rincon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 18 October 2013

Friendly staff, good sleep, sort of a 3.5 stars, rounded up to 4.

I enjoyed the rain style showerheads, and the location. It is one of two westins attached to the galleria mall. I stayed at the other (westin galleria oak?) some years ago and found this one to be superior. For one thing, the parking is free with this one, and you don't feel like you're going to die in the elevator.

The elevators are often very crowded when there's a convention crowd and everyone leaves for the evening to shop at the high end stores in the galleria, and this could be an annoyance. However, the galleria and food court are indeed very convenient if you pull a late night in the office and want to have a bite or engage in some retail therapy.

The business center charge policies and printing technology was a bit irritating but in retrospect it was quite necessary as anyone from the mall walking by can walk in and use the machines, thereby turning the business center into an internet cafe.

One note: The entrance to the parking lot, and the hotel lobby is via West Alabama, which is a one way street, which is somewhat inconvenient when approaching from certain highways from downtown, you'll do quite a few unnecessary loops. If you can figure out how the galleria's parking structures are connected, you might be able to navigate through (good luck, there's an appalling lack of signage in the garage)

This westin doesn't have a club lounge, neither does the other westin in the area. Which is a shame because even the lower end sheraton suites down the street has a lounge. Let's hope for future expansion i guess.

If you tire of the expensive restaurants in the hotels and crave some ethnic food - houston has a large vietnamese community. If you go south of this location a bit and end up in bellaire, you will find just tremendous vietnamese food compared to the 21 dollar pad thai's you'll find in the galleria.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HC_LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, 22 October 2013
Dear HC_LA,

Thank you for providing us with insight on your recent stay at the Westin Galleria. We appreciate all guest feedback as it allows us the opportunity to examine the level of service we are providing. We greatly appreciate the kind words in regards to our Staff, Heavenly Shower, and Heavenly beds. We strive in providing our guests with a rejuvenating and relaxing atmosphere to unwind in we are thrilled to hear that were able to fulfill our commitment to you. We hope to continue providing such service to you upon any future travels to the Houston Galleria area.

Best wishes,
Jennifer Rincon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
109 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 16 October 2013

Firstly, know that there are two separate and distinct Westins in this area of town: Westin Galleria and Westin Oaks. If you're having people meet you, be sure to specify (and ensure that you, yourself, go to the correct one).

Such a classic property connected to Houston's Galleria. Houston is mega spread-out, but if you want to park it in one area of town, this is the area to do it. So, Westin, you get major points for excellent location. Additional good points: great gym.

Also know that there is free self parking, but that the parking garage will have you confused. It's impossible to navigate. My low rating comes as a result of:

- The property is old and in serious need of repairs, it doesn't seem they're doing much to keep it up (chipped furniture, rusted areas in bathroom, dingy linens, etc)
- Little to no SPG Platinum recognition. I didn't even get placed on a high floor.
- Mediocre service (especially from the person who checked me in)

What it boils down to is that there are numerous other properties in this immediate area that I would've liked to have considered for this stay.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, 18 October 2013
Dear MarkyMarkTXNYC,

Thank you for taking the time to review your recent stay at the Westin Galleria. We regret that we did not provide you with a rejuvenating and refreshing escape. We appreciate you having brought this information to our attention and would like to gather a bit more information from you such as your room number and when you stayed so that we can rectify these issues immediately. Please contact us at WeCare@westin.com at your earliest convenience. We strive in providing our guests with personalized and instinctive service and it is very disappointing that we did not provide this to you. We hope you will allow us the opportunity to mend your impression of our hotel during any future travels to the Houston Galleria area. We look forward to hearing from you.

Be well,
Jennifer Rincon
Guest Relations Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 October 2013 via mobile

My wife and I stayed in an Executive corner suite after a company party that was held at the hotel. I was skeptical after reading some reviews but upon arriving and seeing the room I was pleasantly surprised. The hotel staff was great, the room was clean, the bed comfortable and the room was very spacious. Nothing else I could ask for. In the past I have paid much more for a rooms that were not nearly as nice. Although I live less than an hour away, I will most likely return for a weekend getaway.

Stayed October 2013, travelled as a couple
Helpful?
Thank eewill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, 29 October 2013
Dear eewill,

Thank you for taking the time to review your recent stay at the Westin Galleria. We greatly appreciate your kind words and are thrilled to hear that you enjoyed your Westin experience! We strive in providing our guests with an instinctive and personal stay and are glad that we were able to fulfill our commitment to you. We hope to be able to providing you a weekend escape in the near future!

Be well,
Jennifer Rincon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington, USA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 October 2013 credit card Amex Cardmember Review

I have tried this property repeatedly and it just never measures up; as someone who is a SPG Platinum and knows the brand, this one does not measure up: tired, dated, lackluster service, and too often over crowded with a convention, this is not a Westin caliber experience. Gym is too crowded and small for the size hotel as well ... Houston has many great hotels and you can do better.

Stayed September 2013, travelled on business
Helpful?
Thank MatzS2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, 18 October 2013
Dear MatzS2013,

Thank you for taking the time to review your recent stay at the Westin Galleria. We appreciate all guest feedback as it provides us invaluable insight to the guest experience and how we can improve. We regret that we did not fulfill our commitment in providing you a relaxing and rejuvenating experience while staying with us. Please be assured that I have spoken to our Director of Front Office in regards to the Platinum amenities. We do strive in providing a serene atmosphere and I would like to gather more information in regards to the condition comments you have left. Please contact me at your convenience at WeCare@westin.com.

We look forward to hearing from you.

Best wishes,
Jennifer Rincon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westin Galleria Houston Hotel

Property: Westin Galleria Houston Hotel
Address: 5060 W. Alabama St., Houston, TX 77056-5801
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Luxury Hotel in Houston
#125 Business Hotel in Houston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 469
Official Description (provided by the hotel):
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center, it is the only place to stay for ultimate leisure, dining and entertainment. ... more   less 
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Also Known As:
Westin Houston
Houston Westin

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