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“Great Venue for a Conference But Houston Traffic is Horrible”

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Westin Galleria Houston Hotel
Ranked #121 of 506 Hotels in Houston
Spring, Texas
Level Contributor
182 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Great Venue for a Conference But Houston Traffic is Horrible”
Reviewed 14 November 2013

The Westin Galleria Hotel had superb facilities for the 2-day conference I attended. The audio-visual systems were top-notch, and the food provided (breakfast, lunch, after-conference appetizers and drinks) for a group of over 100 attendees was excellent. This hotel has an attentive staff who are friendly, helpful and who genuinely appreciate a customer’s business. Self-parking is free if you use the Galleria parking garages which are an easy, 5-minute or less walk to the hotel. The garages keep you out of any bad weather and connect to various areas of indoor Galleria shopping. The Yellow garage was very close to the hotel.

Since I live in the Houston area, I did not stay overnight, so I cannot comment on the room accommodations.

While the hotel’s facilities were excellent, the traffic situation is horrid in the Houston Galleria area. There is nothing the hotel can do about this --- the sole reason is the lack of any sensible planning by the City of Houston. If you plan to attend a conference or any other purpose takes you to the Houston Galleria area, be prepared for complete traffic gridlock on weekdays between 7 AM and 10 AM and between 3 PM and 7 PM. For business travelers, the freeway one would use for either airport (I-610) essentially is a “parking lot” at the hours mentioned. Getting to that freeway might take you 15-20 minutes to go less than 2 miles during those times. This is extremely important for those with airline reservations. Make sure you do not cut the time too close --- Galleria area traffic easily could cause you to miss your flight, whether you are departing Houston Intercontinental or Houston Hobby airports.

Room Tip: I did not stay overnight so cannot rate the rooms, spa or sleep quality. From the standpoint of bein...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Chuck H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Dallas, Texas
Level Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 13 November 2013 via mobile

Excellent location! I liked that the hotel was basically in the mall. Room service was pretty prompt, and the Sbux coffee was delish! The traffic is horrible in the area, but pretty typical. There are a lot of yummy local places to eat nearby, and downtown is like 5-7 miles away to go clubbing/bar hopping!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gordon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beaumont
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 November 2013

We had a dance competition and convention at the hotel, so it made it very convenient. The service at the front door and checking were very helpful and quick, but it got to be crowed. The room was clean and bigger than I had expected. The only complaint about the room is that I could hear the room next to us their entire converstation at 2:00 in the morning. I just wish it was a little less expensive to stay there. Overall, we had a great weekend at the hotel and we will be returning in a few months.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlyciaMae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita J, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, 16 November 2013
Greetings AlyciaMae,

It is a pleasure to learn you truly enjoyed your overall stay at the Westin Galleria! However I do apologize the noise levels from guests around you caused a disruption in your stay. We appreciate you sharing your comments with us and look forward to your next visit in the upcoming months. We hope you will continue to experience a revitalizing Westin experience and an enjoyable visit to the Galleria area!

Kind Regards,

Anita Jain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Angelo, Texas
Level Contributor
330 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 10 November 2013 via mobile

Wow! Free self parking, amazing staff, great beds, big quiet rooms and The Galleria Mall right there with super shopping and wonderful restaurants. The hotel bar/ restaurant is outside of the hotel in The Galleria Mall but close by. I would prefer that there was a small bar inside the hotel, but other than that.. It is the perfect hotel!

Stayed November 2013, travelled with friends
Helpful?
1 Thank Yokum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita J, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, 19 November 2013
Greetings Yokum,

Thank you for sharing your excellent review of our hotel! I am thrilled that we exceeded your expectations and honored that you consider us as the perfect hotel! The Westin team strives to deliver a superior service and we are glad that we met this commitment. We look forward to future opportunities to host you so that you may continue to enjoy a relaxing stay.

Be Well,

Anita Jain
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1 review
Reviewed 10 November 2013

My daughter had a dance convention & competition there and it was so convenient and the lady that checked us in was such a pleasure... All staff members of the hotel were always so courtesy. Very clean everywhere throughout the hotel. Valet personal was so extremely helpful not only with unloading/loading/parking vehicle, they even would assist with directions.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christypicard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 8 November 2013

Stayed here for a week during OTC Houston 2013. Excellent location with the super Galleria Mall connected to the hotel, with very good shopping options. Very easy parking as well. Check-in fast, no issues. Had room available early after an early morning flight. Good options at the mall for food from snacks to high-end. Breakfast in the mall was good, but due to time considerations preferred to order room servce continental breakfast. Big room and clean, good wi-fi access. What more could a business traveller want? Intend to stay again at OTC Houston 2014.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrunoBenevolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita J, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, 16 November 2013
Greetings BrunoBenevolo,

Thank you for taking the time to provide your insights from your last stay! I am excited to hear all of your expectations were met and the location of our hotel accommodated your needs. Our hotel receives a high volume of business travelers and we strive to create such hassle-free experiences for each guest. We hope your travels bring you back to the Houston area soon and we look forward hosting you again during the next Offshore Technology Conference!

Be Well,

Anita J.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Charles, Missouri
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 November 2013

I stayed here one night, for a quick business trip. My checkin process was pleasant, and checking out the next morning was the same. I stayed here just one night, and didn't even have time to explore the amenities. My room was clean, and roomy. I would recommend this hotel for business travel.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shippe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita J, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review, 16 November 2013
Greetings Shippe,

We appreciate the opportunity to host you as our guest during your business travel to the Galleria area! Although you were only able to stay with us for one night, I am delighted that you enjoyed your time with us. We hope your business travels bring you back to the Westin Galleria for a longer stay so that you may have the chance to explore more of our amenities! Thank you again for taking the time to share your review with us.

Be Well,

Anita J.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westin Galleria Houston Hotel

Property: Westin Galleria Houston Hotel
Address: 5060 W. Alabama St., Houston, TX 77056-5801
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Luxury Hotel in Houston
#125 Business Hotel in Houston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 469
Official Description (provided by the hotel):
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center, it is the only place to stay for ultimate leisure, dining and entertainment. ... more   less 
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Also Known As:
Westin Houston
Houston Westin

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