In general, I love the Westin because I know I'll get a great night sleep in their heavenly beds. Plush top mattresses, soft sheets, fluffy pillows.
Yep, I'm a big fan but this time around I think we had a mattress in need of replacement. My back was killing me when I woke up and my husband said he had a poor night's sleep as well. Ugh.
Shower was fancy but water pressure was too light for my tastes. Towels, toiletries and bathroom cleanliness were all good.
Staff was kind and helpful.
The evening we stayed, there was some kind of convention for a very boisterous group. Elevators were insanely slow and packed. We even had to wait in line twice because there were so many of them coming and going! I've never experienced anything like it in all my years of traveling.
I won't complain about the parking because it is free if you use the mall garage, but I will say it is a nightmare 100% of the time because the Galleria is always busy.
Overall, my experience was meh... We'll definitely choose another hotel and area next time we're in Houston so we can actually relax and get a good night's sleep.