My wife and I checked into the LaQuinta on Sunday expecting to stay 'through Thursday' checking our on Friday. We were dealing with a family death in Houston ie: cleaning out an apartment, funeral home arrangements, death certificates, police and property maters etc.
On Thursday, after running from police property facility downtown, to another precinct, to the apartment, we returned to the hotel to find
OUR SUITCASES GONE; OUR TOILETRIES, PRESSED CLOTHS AND DIRTY LAUNDRY IN A TRASH BAG; THE FOOD WE HAD PLANNED TO HAVE BEFORE OUR DEPARTURE THROWN OUT.
The front desk receptionist said we were only booked for 4 days. I received no confirmation copy at check in. When I ask if people often left a room without their toothbrushes, luggage, and belongings, she said 'all the time'. When I ask who authorized our room being cleaned out they said the
manager, Sam Guha.
Needless to say, my wife, who just lost her brother, was upset as was I.
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