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All reviewsindoor poolcomfortable bedstayed for one nightnice stayfree shuttle servicewould stay here againmallhoustonairporthighwaydriverdeskflight
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Reviewed 21 July 2014

I was amazed at this hotel. We checked in and the man was very helpful. We were having issues with our a.c. and floyd was there with in seconds. The breakfast fixed by Kellie was amazing. Huge selection. My husband always finds the worst in everything and he found nothing to complain about. The room was clean and smelled amazing. The staff is wonderful. Every one smiled and made sure we were ok from desk to the maintenance workers. I will never stay anywhere else. The indoor pool and hot tub added lots of fun for the kids. Also Annette checked us out and signed us up for club Carlson. Amazing people work here I can't wait for our next trip to humble

  • Stayed: July 2014
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4  Thank emilee88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014 via mobile

We missed our connection two nights in a row. We had the pleasure to meet the shuttle driver Floyd so kind with us, when we arrived to the hotel also met Michelle ( front desk agent)excellent and kind. The overnight agent was so comprehensive. Next morning we met Noemi and Sarah they were super helpful and brilliant people. These two nights were amazing the hotel is beatiful, had everything that we need and breakfast was sensational.
WE RECOMMEND 100% YOUR STAY HERE

Stayed: June 2014, travelled as a couple
5  Thank Daniel Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2014

This place was undergoing mold remediation in main first floor hall between the elevators & side doors & did not advise this was going on (not seen from desk). The beds were extremely hard, a/c didn't work in room, pealing paint & texture on doors, trim, walls in halls & rooms. When the hotel asked for a review & we expressed this same information, they offered a free stay at any of their hotels. After reviewing their chain offerings, we declined because we don't generally travel where they are available and we do not want to take another chance on a bad hotel. They did not offer to discount our stay or comp the room. Their choice, of course.

  • Stayed: June 2014, travelled as a couple
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2  Thank Granny3750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2014

A two night stay. Arrived at IAH and picked up promptly after a phone call to the hotel. All staff exceptionally friendly and helpful. Room spotlessly clean with very comfortable bed. Excellent choice of channels on the cable TV. Good (free) wifi. Water pressure could have been better but perfectly acceptable. Good breakfast included in the price. We would stay here again.

  • Stayed: May 2014, travelled as a couple
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1  Thank YorksUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2014

Have a coupon valid date and it is Thursday about. 7 pm clerk will not honor the. $69 advertised rate . Wants to sell a higher priced rate ! Appearance in entry is pleasant , fireplace on the wall and seating for breakfast

  • Stayed: May 2014
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Thank Sagea2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Radisson, Houston Intercontinental Airport East, responded to this reviewResponded 12 May 2014

We want to sincerely apologize to you if you were unable to use a coupon during your last stay! We assure you that our locations will honor any promotional rates during non-sold out evenings or weekends where there are not events in the area which would cause availability to drop. Either way, we will certainly document your comments for management so they can review why your coupon may have not been accepted, and so they can relay this information better in the future.

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