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Holiday Inn Express Houston Bush Intercontinental Airport East
Ranked #16 of 35 Hotels in Humble
Houston, Texas
Level Contributor
43 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Not worth the money”
3 of 5 bubbles Reviewed 10 March 2012

I was coming home late one night (around 1-2am) and needed to crash somewhere so I didn't fall asleep on the rd. The heavy lady with the tattoo on her chest was extremely rude while I was asking about availability and checking in. The cost was 100 which was more than I wanted to pay but I needed to sleep. The room was nice and clean. The hallway when walking in was littered with old tv's I guess they were getting rid of and replacing w flatscreens. The next day staff was much better. I actually left my watch there and called the the front desk went to find it and held it for me. I would givethem a 5 and the lady a 1 so it averages to a 3 for service. I would not stay here again at this price. I should've used priceline.

  • Stayed March 2012
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jabesta123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonelocke, Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review, 6 April 2012
We here at the Holiday Inn Express are continually trying to improve upon ourselves and appreciate any comments that can help us correct future problems. Please feel free to call me personally about the situation you encountered so that I can make sure this does not happen again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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123 reviews from our community

Traveller rating
    39
    38
    20
    14
    12
See reviews for
20
29
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48
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 March 2012

i stayed here a a couple of days ago and i found this place to be GREAT!....the housekeeping,front desk,shuttle driver were all very friendly and helpful. another plus is the free breakfast in the morning.i would recommend this place to all my friends and already booked my next reservation over here!!!!...plus so close to the aiport

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank raj s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
179 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 29 February 2012

I stayed here for 3 weeks in February 2012 as I was working nearby.

Check-in was a breeze, very easy and very quick.

The room was a king suite which consisted of a little area with tv, desk and sofa, a little kitchen and obviously a bathroom and bedroom. Quite large room but it wasn't required for the purpose of my visit as I would just watch the television in bed instead of in the living area. The bed was really, really comfy, comfiest I've probably slept in in a hotel.

Free wireless which is always nice, although it was quite a poor connection it still worked reasonably fast, no complaints.

There is a swimming pool which is quite small but I would've used it had the weather been better.

Breakfast was good, lots of different coffees, tea, bacon, sausage, biscuits, cereals and fruits. The cinnamon buns are very, very nice.

The downside was the noise, obviously the airport is nearby and the planes fly quite late which was irritating but also if you have a room at the side of the hotel where the road is, this can be annoying. I got used to it though so it wasn't a big problem. Another downside was the front desk can go quite some time without being manned, this was frustrating as I was requiring quarters for the laundry.

Very conveniently placed, there is a good mall nearby where you can get all your shopping needs, also a Walmart is 5 minutes away too.

Room Tip: Avoid rooms on the same side as the road if possible.
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  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Dons1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 29 February 2012

spacious and clean rooms. since i was their with my kids they were able to have fun in the living room, watching their shows, while i relaxed in the bed room. the breakfast was plentiful with lots of varieties. they also had warm fresh cookies and popcorn. Staff was friendly and informative.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank angelica g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dayton, Ohio
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 21 February 2012

I stayed at this establishment dispite, them and the experience was memorable....it had living room and bedroom separate...its was clean...the beds were heavenly....the breakfast fabulous....the staff were very friendly and helpful....i thoroughly recommend it...

Room Tip: its an airport property...the hotel only offers airport suttle but the management makes many excepti...
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  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Sharad P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pinoso, Spain
Level Contributor
124 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
2 of 5 bubbles Reviewed 29 October 2011

I booked this for one night as we were flying into IAH late and being picked up by friends the next afternoon. How bad could it be for one night?? Quite bad! Although the receptionist on the evening and morning shift were helpful and friendly, we were given late check out which helped and free soft drinks and cookies but this did not make up for the lack of sleep after a 18 journey. All I wanted was to check in, have a soak in a bath and go to bed. We checked in, went to our room which smelt musty and noticed that the toilet cistern was running constantly, we tried to pull the flush again as this can sometimes stop the water running but this did not work (the handle was hanging loose). I went to reception and told the lady about the problem, she said that she could not move us as they were fully booked that night and that she would have to wait for the driver to return to see if they could fix it. She asked if it would bother us if it wasn't fixed! I said it would as I was a light sleeper. I had asked for a quiet room as I am a light sleeper when booking the room but this was obviously ignored as I booked the room using my points. When I went back to the room my husband had just finished repairing the toilet so I went back to report this, I was then offered free soft drinks and snacks, I took some water but refused snacks as we just wanted to sleep.
I did have a bath before going to bed, however the room was one with accessible facilities, one of which was a bath seat which was attached to the wall and overhanging the bath, so having a comfortable soak with a bench above my head did not really work; additionally when I filled the bath, fluff appeared on the surface of the water, presumably from the overflow, not sure, but not pleasant.
The bed was comfortable, I think because there was a mattress topper. Apart from that there was little chance of a decent nights sleep. Our room was on the ground floor, I could hear people upstairs walking on the creaking floor and slamming doors (it did not appear to be possible to close the bedroom doors without slamming them, we could not easily close ours). We could not put the air conditioner on in our room because it was so noisy, that obviously did not stop other people from putting theirs on as I could hear units running all night. The windows do not open so it is not possible to let any air into the rooms. Traffic noise went on for most of the night from the busy road outside the hotel, I think it quietened down for around 2 hours and then started up again. Our room overlooked the car park so we also got noise from late arrivals and early departures.
Apart from this, as stated by other reviewers this place needs a full revamp, decor is really tired(just as I was when I left this hotel), the furniture and fixings all need replacing/updating. The rooms are all suites with kitchens which is probably a waste for the majority of clients as I would imagine they are mostly overnight stays pre or post flight so would have no need of this. Fridge though was great to have, to store cold drinks in.
Breakfast was OK we managed to find something to eat from amongst the American food. Tasty but cold omelettes, they looked awful, preformed possibly frozen, don't know, but flavour good. Bread available for toasting but other food either really sweet or not standard European breakfast fare so didn't attempt it. Coffee good for hotel coffee and juice out of machine good as well.
Guest laundry rooms are handy (well for us as we had late check out probab;y not if you have to check out by 11).
Glad we didn't pre book for our return journey next month, I will look for another hotel close to the airport.

Room Tip: Go somewhere else.
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  • Stayed October 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kestep03650
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, TX
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 26 October 2011

Worst experience both in service and room. Maybe the worst hotel I have ever stayed in. Teenage girl at desk when I checked in..she was busy gabbing to her friend on the phone and lied to me that she was helping another guest. She was too lazy to try and learn my name so the 18 yo kep calling me honey. The room was nasty; lumpy bed, unclean carpet, tiny bathroom etc. I checked out early to catch a flight. Desk was unattended. I rang bell and woman came out from office...she was all creased from sleeping! Meanwhile front door unlocked :(. She couldnt find my name to check me out..turns out little miss gabby from the nit before had never bothered to check me in. I told her that she should give me night for free...she had the nerve to tell me that I would be charged for a no show.!

Problem with this place that it is owned by a person or group of persons and they contract with a management company to run it. The people working there have no supervision or accountability. Avoid this place like the plague.

  • Stayed October 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank littlegoldenone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Houston Bush Intercontinental Airport East

Property: Holiday Inn Express Houston Bush Intercontinental Airport East
Address: 7014 Will Clayton Pkwy, Humble, TX 77338-8168
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Humble
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 35 Hotels in Humble
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Houston Bush Intercontinental Airport East 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Houston Bush Intercontinental Airport. We offer the luxuries of a full service hotel at the convenience of an Express. All of our rooms are 2 room suites with living room and bedroom that feature a Microwave and Refrigerator, High speed Wireless Internet, and our Smart Start Hot Breakfast. ... more   less 
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Also Known As:
Holiday Inn Express Houston Bush Intercontinental Airport East Hotel Humble
Holiday Inn Humble
Humble Holiday Inn

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