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Holiday Inn Express Houston Bush Intercontinental Airport East
Ranked #22 of 36 Hotels in Humble
Eatonton, Georgia
Level 6 Contributor
103 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Staff is Great!”
Reviewed 15 September 2012

Pros: The staff is very friendly and accomodating. I had a shuttle issue and the driver accompanied me in to talk to the desk clerk so it didn't happen to someone else. They both were very apologetic. I also had a minor maintenance problem and a very friendly housekeeper took care of it. Due to my inconveniences, the clerk issued me a voucher for Priority Club points without me even asking. Close to airport - 3 minutes. 2 flat screen TVs - one in bedroom area and one in sitting area. Microwave, mini frig, coffee maker. Sofa bed, upholstered chair, coffee & end tables. Sufficient number/locations of outlets. Good WiFi connection. Work desk. Full length mirror. Lots of storage. USA Today free to Priority Club members. Free shuttle to airport - runs every 30 minutes with reservation - must be in lobby 10 minutes before schedule. Very prompt.

Cons: The bathroom doors open in toward the vanity - awkward. Had to request a bill when checking out at 5:30 AM

Misc Comments: Foam pillows. Free breakfast buffet included at 6:30-9:30 AM. 24 hour fitness center with 1 bike, 2 treadmills, stepper and multi-use weight machine. Located off lobby. Business center in lobby. Pool 6am-10pm towels provided. Delivery service available for food. Laundry valet M-F except holidays. Laundry machines $1 near elevator on 2nd & 3rd floors. Ice, snacks, soaps, soda, ice cream on 1st & 3rd floors.

I would definately stay again for early AM flight departures.

Room Tip: Rooms ending in "01" to "19" are close to the elevator Room 211 backs up to the...
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  • Stayed September 2012, travelled on business
    • Value
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Helpful?
Thank DeeDee134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonelocke, Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review, 17 September 2012
Dear guest: We are always pleased to hear from our guests. Thank you for your wonderful comments. We look forward to having you stay with us again.

Antonio Chamorro
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125 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
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English first
Houston, Texas
Level 4 Contributor
28 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 September 2012

Staff is friendly, and the Meeting Space and Lobby are sophisticated and modern looking.

Great for a corporate training, or any other small meeting. I would recommend it to anyone in North Houston, as it is one of the nicer properties, and the staff seems to authentically care about your well being.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Walker V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonelocke, Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review, 17 September 2012
Dear guest: We are always pleased to hear from our guests. Thank you for your wonderful comments about our modern lobby and Meeting facility. FYI: Our meeting room is 950sqft. and can accommodate up to 75 people theater style.

We look forward to having you stay with us again in the future.

Antonio Chamorro
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Chandler, Arizona, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 June 2012

I was traveling recently and due to weather was told by the airline that when I left FL I would not make my connection in Houston. I would have to spend the night in Houston. So I got online to book a room. Well, as it turned out, I wasn't able to make it out of FL until the next morning and the Holiday Inn Express said that I could NOT cancel my reservation because it was after the 6:00 pm deadline. My credit card was still charged for an overnight stay that I was unable to make due to circumstances completely out of my control. I have contacted the manager and still was told that my card would be charged. I now have to contact corporate headquarters to see if they can help me.

Stayed June 2012, travelled solo
Helpful?
1 Thank MaryBeth Keller L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonelocke, Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review, 15 June 2012
I do understand your frustration about having your flight canceled but you called to cancel your hotel reservation at almost midnight. Our cancellation policy is that you must cancel before 6pm. Unfortunately we were not able to refund your reservation since you were several hours after the cancellation time.
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Lovelady, Texas
Level 6 Contributor
99 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 13 June 2012

This is where we usually pick to stay when we fly out of IAH. It's close to the airport, close to parking facilities and we've always had great service. We stayed here the night before our flight and the night we returned because it was so late. The rooms are always clean, and we've never had a problem here. There are some maintenance issues, but nothing major. We always sleep well here too. The beds are very comfy!

Room Tip: Some people feel there is too much noise, but I've never noticed this. Rooms on the back side o...
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  • Stayed May 2012, travelled as a couple
    • Value
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Helpful?
1 Thank GrayWolf85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonelocke, Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review, 17 September 2012
Dear guests: Thank you for continuing to stay with us on your trips out of IAH airport. We are always glad to see our guests return to stay with us again and again.

Antonio Chamorro
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Wausau
Level 6 Contributor
196 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 23 May 2012

I don't normally stay at airport hotels but location was important this time. I was very pleased but shorted the overall score because the internet was slow.

  • Stayed May 2012
    • Value
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Helpful?
1 Thank QCWilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonelocke, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review, 25 May 2012
Thank you for your response we greatly appreciate your information. If you could kindly email me your room number or information so that we can test the room you stayed in to correct this issue. We have a 7meg download speed that is very fast but always with technology there are issues and we will be glad to correct them. Thanks and hope to see you again.

Antonio Chamorro
General Manager
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Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 April 2012

We had an unexpected layover from Costa Rica in Houston called the hotel for price rate march 2012 was great for last minute booking $65, pick up at airport took a little longer maybe cause of the last minute booking. Driver was very friendly, check in was quick but the room was unexpecedtly fantastic very updated clean ,so not sure from the previous comments if it was outdated last year. Check in was quick an easy checkout he had our ready driver ready to take us to an early flight 5:30am to airport. Only complaint we just recieved our bill april 7 2012 and it was double booked, we were charged for 2 nights, maybe an honest mistake ,so check your bills. . Request the manager to audit your books before the Texas attorney general does ,as this should have been corrected before we found it.

Room Tip: they pick you up in a small van and can only seat 5-6 passsengers they pick up elsewhere if you d...
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  • Stayed March 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank smchicago2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 March 2012

Lobby, elevator, hallways and rooms were not well maintained. I was stuck at the airport and paid $100 for a room that smelled, had broken electrical outlets, broken light switches, and was not clean. The towels were fresh but bed linens were well worn and there was hair and dust all over the room. Breakfast was standard Holiday Inn Express choices and well stocked. Just not a good experience. Believe some of the older more positive reviews are from owners/management. I would call this hotel average at best.

  • Stayed March 2012
    • Value
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Helpful?
1 Thank sf311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tonelocke, Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review, 6 April 2012
We here at the Holiday Inn Express are continually trying to improve upon ourselves and appreciate any comments that can help us correct future problems. Please feel free to call me personally about the situation you encountered so that I can make sure this does not happen again.
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Additional Information about Holiday Inn Express Houston Bush Intercontinental Airport East

Property: Holiday Inn Express Houston Bush Intercontinental Airport East
Address: 7014 Will Clayton Pkwy, Humble, TX 77338-8168
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Humble
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 36 Hotels in Humble
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Houston Bush Intercontinental Airport East 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Houston Bush Intercontinental Airport. We offer the luxuries of a full service hotel at the convenience of an Express. All of our rooms are 2 room suites with living room and bedroom that feature a Microwave and Refrigerator, High speed Wireless Internet, and our Smart Start Hot Breakfast. ... more   less 
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Also Known As:
Holiday Inn Express Houston Bush Intercontinental Airport East Hotel Humble
Holiday Inn Humble
Humble Holiday Inn

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