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“The definition of freindly”

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Holiday Inn Express Houston Bush Intercontinental Airport East
Ranked #22 of 37 Hotels in Humble
Kelowna,BC
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“The definition of freindly”
Reviewed 17 December 2013

Stayed at this hotel enroute to Cancun for one night. Shuttle that collected us from the airport was nice and prompt and Erin (sorry if I got that wrong!) the driver was simply amazing, he really seemed to care that we had a good time while we were staying there, recommended restaurants, places to go, and even drove us wherever we wanted to go, and picked us up after our meal out. We were welcomed warmly and taken care of super efficiently, honestly I cannot say enough good things about the staff here, they made our 18 hours in Houston super special, and they are one of the reason's we are thinking about coming back for a long weekend sometime. The only reason I haven't given 5 stars is because the hotel itself is looking a little 'tired', but I'm sure if the staff keep up the amazing work they'll have enough money to renovate soon enough. Unfortunately next time we come to Houston we won';t stay here because we'd like to check out the city, but this be the ONLY airport hotel I will recommend in Houston. Hi to Erin from Danny and Erika from Canada!

  • Stayed November 2013, travelled as a couple
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Helpful?
Thank KelownaBC1438
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review, 23 December 2013
Danny and Erika,
Thank you so much for your recent stay with us and for taking the time to review your stay! I have passed your kind words on to Aaron and he was delighted to read them! Being a smaller hotel, it often gives us the time to take better care of our guests and I was glad to see Aaron using the opportunity with you to make your stay that much better! I hope you enjoyed your time in Houston and we look forward to having you as our guests again soon!

Warm regards,
James Breazeale
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
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English first
San Francisco, California
Level 6 Contributor
223 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 9 August 2013

For a one nighter near the airport for an early morning departure, this is a good hotel. I've also stayed here when arriving late so I can start fresh in the morning. Beds are good, the free interweb works and the free breakfast in the morning is not bad..... none of these have good coffee though.

  • Stayed August 2013, travelled on business
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Helpful?
1 Thank E N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review, 12 August 2013
Dear Guest,
Thank you for your recent stay with us and for taking the time to submit a review about our hotel. Sounds like you enjoyed your stay with us, with the exception of the coffee. All Holiday Inn Express hotels use the same brand coffee, so unfortunately we don't have many options when it comes to coffee selections. I can pass your thoughts on to the corporate office and perhaps changes can be made in the future. If there is anything else I can be of assistance with, please do not hesitate to contact me. Thanks again and have a wonderful day!

James Breazeale
General Manager
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Purvis, Mississippi, United States
1 review
Reviewed 6 August 2013

First time in Humble and we stayed at this Holiday Inn. Was great! Very Nice staff, very clean, nice pool. Grandson LOVED that he could lay in bed watching the planes go by. Loved how it was set up also Had a TV area, hall way then bedrooms. Would and will stay here again. Loved the free popcorn too nothing beats a smile on a grandson's face for a grandmother and we felt VERY safe here!!

  • Stayed July 2013, travelled with family
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Helpful?
Thank Robbin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review, 7 August 2013
Dear Robbin,
Thank you for your recent stay with us at Holiday Inn Express Intercontinental East! And thanks also for taking the time to review your stay with us. Sounds like you and your grandson enjoyed the hotel very much! Many of the young kids staying with us enjoy watching the airplanes depart and arrive. I hope that you enjoyed your visit to Humble and we hope to have you as our guests again real soon! Thank you again!

James Breazeale
General Manager
Holiday Inn Express IAH East
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Orlando, Florida
Level 4 Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 30 June 2013 via mobile

Flight delayed. Forced to stay overnight in Houston and rebooked for an early morning flight next day. Small dollar voucher provided by airline not sufficient to stay at a "nice hotel" and for the 12 hours I'd be there, wasn't going to spring for a better hotel. It is what it is-a Holiday Inn Express. No bells and whistles. Comfortable bed But halls smelled a little of cigarette smoke. And side of building I Was on had a bright light coming through window that was hard to block out . A least coffee at 5:30 AM in lobby was good.

Stayed June 2013, travelled on business
Helpful?
Thank Lovetotravel2618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review, 1 July 2013
Dear Kitt2618,
Thank you for your recent stay with us. I'm sorry to hear you had to stay with us because of troubles with your travel plans, hopefully next time you stay it will be because you planned it. The hotel has gone under many changes the past few months, including becoming an entirely non-smoking hotel. Unfortunately, removing the smoke smell from areas in the hotel proves to be a challenge at times.

I hope that you give us another chance in the future to prove to you we are not just a "Holiday Inn Express"...we strive to provide a warm and inviting atmosphere for our guests and to treat them like family. If you are in the Houston area again and are in need of lodging, contact me directly and I will be glad to handle your stay personally. Thanks again for your stay and we hope to see you again soon!


James Breazeale
General Manager
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Albuquerque, New Mexico
Level 4 Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 June 2013

If you don't like insects, don't stay here. I stayed in a suite here and the room was full of bugs. The light fixture had at least 3 live bugs crawling in it not to mention the dead ones. Watch the bed, I found a small spider crawling across it. The bathroom had two live ones. The shower head didn't work as it should have and sprayed water everywhere. When we first entered the room we noticed the trash cans were not emptied, and full of garbage. The front desk sent someone up to fix the problems. The furniture is all mix and match, and badly worn. The elevator was dirty inside, as well as the hallway floors. When I checked out we asked the desk about the problems with the insects, and was told "well what do you expect, it's Texas" HUH? I guess I could have slept outdoors! I was also told by the front desk, and on line there was big truck parking in the back, do not try to drive in there! There is only enough parking for a few cars, and "NO" turnaround.

Room Tip: Get a room on in the back of the hotel if you are sleeping in, traffic in front is a little loud in...
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  • Stayed June 2013, travelled on business
    • Value
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Helpful?
Thank ohiograndma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review, 1 July 2013
Dear OhioGrandma,
First of all, I would like to thank you for your recent stay with us. I know there are multiple choices for hotels in the area and you chose to stay with us. I apologize for the multiple issues you experienced during your stay at our hotel. Since your stay, the hotel has changed pest control companies and hope to see better results in the future. Though the "it's Texas, what do you expect" comment does have some truth to it, it was completely unacceptable as a response to a complaint and I have stressed the importance of this to my staff. Housekeeping has also been made aware of the issues you experienced with the room. While the rooms are inspected pretty thoroughly, it is unfortunate that we dropped the ball on this one. Mistakes do happen, but when they affect the guest's stay, one mistake is one too many.

I hope that when you are in the area again, you will give us another chance to prove ourselves to you. If you would like to discuss your stay further, please do not hesitate to contact me directly at the hotel. Thanks again for your recent stay and I look forward to having you as my guest again soon!


James Breazeale
General Manager
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Edmond, Oklahoma
Level 5 Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 19 June 2013

Got stuck in Houston due to storm delayed flights so while waiting in line at United to rebook, went online and made a reservation at HIE Airport East. Once I got out of the airport it was easy to find the hotel and check-in. Room reminded me of an Embassy Suite for has a separate sitting area divided from the bedroom by a central bathroom. Bed was comfortable, room was clean and price was reasonable. My only complaint was AC was set too low. I tried to adjust but even with assistance from Engineering, room temperature was closer to a Meat Locker than a hotel room. I would recommend this property to anyone traveling through Houston for a couple of days but make sure you get a room where you can adjust the temp!

  • Stayed June 2013, travelled solo
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Helpful?
Thank CalebTumon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review, 1 July 2013
Dear CalebTumon:
Thank you for your recent stay with us and for providing your review on TripAdvisor. I am sorry to hear about the issues you experienced with your room being too cold. With summer already in full force here in Houston, I have our maintenance team inspecting the units a little more closely to ensure each room is operating in a normal manner.

I hope that when you are in the Houston area again, you will choose us for your lodging needs. Thanks again for your stay and have a great summer!

James Breazeale
General Manager
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Austin, Texas
Level 6 Contributor
206 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 18 June 2013

it is easy for an airport hotel.
was not comfortable there.

the rooms were not impressive, even though they had a microwave, and small fridge. The paint was peeling in my room, and it was clear that the older motif was just painted over... you can actually see the old ceiling boarder wall paper, under the coat of paint.

not the best in being clean...

I would rather drive through houston traffic vs stay at that location again...

  • Stayed March 2013, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank GB_InTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Holiday Inn Express Houston Bush Intercontinental Airport East, responded to this review, 1 July 2013
Dear Guest:
Thank you for your stay with us back in March. I am sorry to hear the hotel did not meet your standards for a comfortable stay. Since your stay, the hotel has gone through changes that include a change in the general manager as well as other renovations in the guest rooms. I hope that you would visit us again in the future and give us another chance to show you the improvements that have been made.

If you would like to discuss your stay further, please feel free to contact me at the hotel directly. Thanks again for your business and we hope to have you as our guest again real soon!

James Breazeale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Houston Bush Intercontinental Airport East

Property: Holiday Inn Express Houston Bush Intercontinental Airport East
Address: 7014 Will Clayton Pkwy, Humble, TX 77338-8168
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Humble
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 37 Hotels in Humble
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Houston Bush Intercontinental Airport East 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Houston Bush Intercontinental Airport. We offer the luxuries of a full service hotel at the convenience of an Express. All of our rooms are 2 room suites with living room and bedroom that feature a Microwave and Refrigerator, High speed Wireless Internet, and our Smart Start Hot Breakfast. ... more   less 
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Also Known As:
Holiday Inn Express Houston Bush Intercontinental Airport East Hotel Humble
Holiday Inn Humble
Humble Holiday Inn

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