Hunter House Inn & Suites is highly recommended by many people. It has a reputation as the closest and most convenient inn to the camps and other locations around Hunt, TX. My family has routinely visited this area for many years during the summer months. From what I have been told by several people, Hunter House has historically been a good place to stay.
Unfortunately, my last visit did not live up to expectations. I have stayed at many of the establishments in the Ingram/Kerrville area and compared to them my experience with Hunter House was the worst by far.
Having been built in a traditional style, the rooms are small and sparsely furnished. The small bathroom is unexceptional with a shower head well below 6 ft high. The rooms have outside facing doors and the window-mounted air-conditioner is loud and ineffectual. I did not sleep well, the beds are uncomfortable and the noise pollution from the AC was significant.
Upon waking up from our night there, the person I was travelling with informed me that she had seen several small bugs in her bed that morning and believed them to be bed bugs. Due to the current wave of bed bug infestations we felt it was important to report that fact to the person at the front desk. When informed of what we saw the man told her that they had to fumigate every month and left it at that. I went in to inquire further, and that is when things got interesting.
The man I spoke with told me he had gone to take a look and thought they were "just" ants. He went on to say that they couldn't be held responsible for insects in the room because he "didn't know where she has been" (referring to my roommate) and the fact the rooms have outside-facing doors. Knowing this alone I would never stay at Hunter House again yet the worst was yet to come.
I told him that I felt it was unreasonable for him to deny all responsibility for this problem and he just exploded on me. He began cussing and screaming at me at the top of his lungs, shouting repeatedly that he wanted me to 'GET THE -- OUT OF HERE RIGHT NOW" and violently shaking. This man has a serious anger management issue. He just snapped during the course of a normal conversation due to a simple customer complaint. Knowing this man has access to all the rooms, this place is NOT safe and I would NEVER take my family there again. To me, regardless of everything else that was so mediocre the service was absolutely unacceptable.
Do NOT visit this establishment if you value your health and safety. Unfortunately it is one of the only, if not the only, hotel in Ingram. Thankfully, there are much more comfortable, more professional establishments not far away in the Kerrville area.
- Official Description (provided by the hotel):
- Small mom and pop establishment. 24 motel rooms and 16 2 bedroom/1 bath suites. Motel rooms have a small refrigerator, microwave and coffeemaker. Two bedroom suites have fully furnished kitchen with dishwasher, washer and dryer. Daily, weekly, monthly rates. Pets allowed with additional charge. Cafe located on premises. ... more less