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“we will never be back!! avoid this hotel?”

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Praia Azul Hotel Restaurante
Ranked #1 of 1 Hotels in Silveira
Reviewed 2 August 2011

This is my first complaint about a hotel, as we have never needed to complain before.
We have holidays all over the world and never encountered this many problems before.
The hotel looked run down our apartments bedroom and bathroom was infested with ants (unbelievable) hotel staff were unhelpful about this situation; also the bed linen did not feel clean and fresh.
Went down to the restaurant to have some breakfast in the morning (7 Euros a head for some bread, cheese, ham, juice) there we meet the waitress/owner from hell, we said good morning and got a blank stare back, we confirmed that there was 9 for breakfast and then all hell broke loose she was like a bull in a china shop throwing chairs as she could not get her trolley between the tables we were told by her that she couldn’t speak English however when we decided that we could not take this abusive manor and where about to leave then all of a sudden she now speaks English (amazing ) we have never been treated so badly like this before .
The room was clean but it was not fresh we tried to cancel after I night (but the dreaded cancelation policy?) we stayed in the hotel Termas da Curia (near Anadia) and this was top notch also we moved to Cascais again top notch.(note to all i do not like complaining about things it is not in me but this has made me so mad as it spoilt my nieces birthday so much.
The hotel did arrange a bottle of champagne for my nieces birthday which was nice & good but the damage was already done.
P.S WE WILL NEVER BE BACK

Room Tip: avoid this hotel and go to santa cruz as it looked treally good
  • Stayed: August 2011, travelled with family
    • Value
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    • Cleanliness
    • Service
5  Thank alba777
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Reviews (43)
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11 - 17 of 43 reviews

Reviewed 5 weeks ago via mobile
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Stayed: August 2017
Thank Inês C
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Luis A, Gerente de relações públicas at Praia Azul Hotel Restaurante, responded to this reviewResponded 4 weeks ago
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Reviewed 16 August 2017 via mobile
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Stayed: August 2017, travelled as a couple
Thank amonjo1
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Luis A, Gerente de relações públicas at Praia Azul Hotel Restaurante, responded to this reviewResponded 5 weeks ago
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Reviewed 6 August 2017
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  • Stayed: July 2017, travelled with family
    • Service
Thank Mario M
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Luis A, Gerente de relações públicas at Praia Azul Hotel Restaurante, responded to this reviewResponded 8 August 2017
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Reviewed 17 July 2017 via mobile
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Stayed: July 2017, travelled with family
Thank IACCAI
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Luis A, Gerente de relações com clientes at Praia Azul Hotel Restaurante, responded to this reviewResponded 18 July 2017

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Reviewed 5 September 2016
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  • Stayed: August 2016, travelled with family
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Thank Fréd D
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hotelpraiaazul, Gerente de relações públicas at Praia Azul Hotel Restaurante, responded to this reviewResponded 20 September 2016
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Reviewed 22 August 2016
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  • Stayed: August 2016, travelled as a couple
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Thank Joao S
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hotelpraiaazul, Gerente de relações com clientes at Praia Azul Hotel Restaurante, responded to this reviewResponded 24 August 2016
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Additional Information about Praia Azul Hotel Restaurante

Address: Praia Azul, Santa Cruz | Torres Vedras, Silveira 2560-411, Portugal
Region: Portugal > Central Portugal > Lisbon District > Silveira
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Silveira
Price Range: £46 - £72 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Praia Azul Hotel Restaurante 3*
Number of rooms: 38
Official Description (provided by the hotel):
Hotel / Apartment Blue Beach, is a resort that enjoys a privileged location on the cliffs of Praia Azul, in the heart of the West. Along the Atlantic Ocean and surrounded by green landscapes, this 3-star property, is located only 12km from the historic city of Torres Vedras, 40 km from Obidos - Medieval Village (National Heritage), 15km from the town of Lourinha to find an estate of Jurassic period (with the largest collection of World Dinosaur eggs) and through A8 motorway will reach the capital Lisbon in 40min. In addition to the tranquility and comfort you can enjoy direct access to the beach which has excellent conditions for surfing, windsurfing, bodyboarding, paragliding and fishing. The 3km in Santa Cruz, you will find Pharmacy, Banks, Church, Traditional Trade Shops and City Market with high quality products produced in the West. Play areas with magnificent sites such as Praia Formosa, Guincho Boulder, Santa Helena Beach and the Watermill Santa Cruz, a property of great value ethnological, historical and cultural, 4 tennis courts an airfield, a shooting range and an equestrian center and the support of the local GNR station. In Silveira about 5km find Pharmacy, Banks, Church, Traditional Trade Shops a mill to visit with old-fashioned bakery and 2 national reference hypermarkets (Intermarche and Mini Price). 12Km in the city of Torres Vedras find everything you need for a relaxing holiday in the West, you will find a 16km prestegiado golf course, with a couple of challenging route 72 and 18 holes. It offers 35 apartments T1 of the T1 is equipped to receive reduced mobility with customers and 3 apartments type T2. The resort has yet to offer: 24h reception with safe, lift, garage, 2 private car parks, restaurant 150 seats, bar, pool, meeting room with flipchart. If you need we have partnered with Cardioeste clinic - Cardiology and Medicine and with BE WEL with physical health activities and welfare domicile. Entertainment programs will be established according to the season. You welcome! ... more   less 
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