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“Excellent staff”

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Comfort Suites Las Colinas Center
Ranked #36 of 77 Hotels in Irving
GreenLeadersBronze level
Reviewed 15 April 2014

Our stay was for two night - wife had a performance with the Irving Symphony. The room was comfortable, bed excellent, everything in good repair (except the personal room safe - battery had died). The only downside of the room was the internet speeds and the average quality of the provided toiletries.

The staff, Nacho and Gail, made us feel welcomed and appreciated. If you have any problems at all, they get it fixed. The quality of their professionalism is something I have come to expect in 4 and 5-star international hotels, so it was unexpected yet welcomed to receive that here. In fact, the other reviews mentioned these two individuals which caused me to choose this hotel - staff can go a long way toward making your stay average or very good. Ours was very good.

There is a HD television in the room which will accept HDMI should you have a reservoir of movies available to you. The bed was excellent and was one of the better sleeps I have had in awhile. There are also two electric charging stations for cars on the premises. Breakfast was routine but well maintained.

Our room was clean and well maintained. I would stay here again if we have need again.

Room Tip: We had a south facing room at the end of the hall (away from the icemaker), so our room was very qui...
See more room tips
  • Stayed: April 2014, travelled on business
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Thank Gary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmarshall2, Manager at Comfort Suites Las Colinas Center, responded to this reviewResponded 24 April 2014

Thank You Mr. Gary for the great review of your stay, we really appreciate your taking time to notate all of the features you encountered on your stay. It was certainly our pleasure serving you and your wife, while on a brief stopover. It really does our hearts good to know that you had a good stay! We are always striving to make your stay an excellent one, because we know there are so many other hotels out there for you to choose from. Our intent is to absolutely, go that extra mile because you deserve it! Thank you so much for coming and we sincerely hope you'll get another opportunity to stop by if/when you're in our area!

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81 - 87 of 191 reviews

Reviewed 6 April 2014 via mobile

We stayed here during the Final Four, GO UK!!......The outside of the hotel looks really dated but on the inside it was pretty descent. The cleanliness is not a top priority for them it appears but the room was fairly nice. It had a huge flat screen and very soft beds. The floors were dirty, towells had hair in them, and I found spit dried up on the sink. Therefore I say they don't clean well but I used Rewards Points and got this room for $20. I would stay again especially for that rate. Oh yeah, Nacho at the front counter was very nice to deal with. The Free Breakfast was good. I ate gravy and hard biscuits but it was Free. Very Convenient Location.

Stayed: April 2014
Thank KG2314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gail M, Manager at Comfort Suites Las Colinas Center, responded to this reviewResponded 9 April 2014

Dear KG2314,

We sincerely want to thank you for coming to stay with us during the Final Four weekend. It was certainly our pleasure having you with us. We are saddened to hear that your stay was not as great as it could or should have been. It is our number one goal to see that our valued guests, like you, are satisfied and happy when they leave. Please know that our hotel has just changed ownership and many of the areas you mentioned in your review are being considered for change and/or upgrade . Cleanliness is definitely a top priority here and we don't take it lightly when our guest have concerns such as yours. We are working to correct the problems you encountered, so this does not happen again. Please accept our sincerest apology and we'd love to invite you back, if you're ever in our area in the future, so that we may show you a better hotel experience.

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Reviewed 4 March 2014

Had a pleasant one-night stay here. Ended up having to check in very late due to flight delays but I was pleased with the service of the front desk clerk: he was helpful and friendly, and also happened to be from the same area of England as myself, which was interesting, having travelled so far!
The room and bed was comfortable, clean and warm, and we got a good night's sleep. We could faintly hear sounds from other rooms, but it didn't disturb our sleep. There is a coffee machine in the room so we were able to make coffee before we left, as we got up a little too late for breakfast. We noticed there was also a microwave and a fridge in the room, which could be useful if you were staying longer. The bathroom was clean and spacious, the shower was very spacious as well, and we were provided with plenty of towels. We had a positive experience overall and would consider staying here again.

  • Stayed: March 2014, travelled as a couple
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1  Thank YoshuaCaleb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmarshall2, Manager at Comfort Suites Las Colinas Center, responded to this reviewResponded 5 March 2014

Thank you so much for coming to visit with us, we certainly have enjoyed serving you. It is very comforting to know that just when you really need a good night sleep, you're able to get one, especially when you've had a long day full of flight delays. That's what we specialize in, affording you the very best care, comfort and service we can provide. We are continually upgrading and finding those areas that need improvement so thank you for your comments and we hope to see you again soon.

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Reviewed 28 February 2014 via mobile

I didn't expect too much when I book it, but the room is huge and the condition of the hotel is really good. However, it still spend me $30 to take a cab to get to the hotel. The arrival of my flight is too late (12:30am) that I didn't even bother to check if there's a shuttle from the airport.

Stayed: February 2014, travelled on business
1  Thank Wowlay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmarshall2, Manager at Comfort Suites Las Colinas Center, responded to this reviewResponded 5 March 2014

Thank you for staying with us, we really appreciate you looking us up, especially at that time of night. We know that it was an inconvenience for you to have to take a cab and unfortunately our shuttle does stop running at 8pm. We are however happy to see that your short stay was a comfortable one and hope that we can still accommodate your hotel needs in the future. Thank you so much for coming and we hope to get another chance to serve you in the future!

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Reviewed 26 February 2014

I highly recommend this hotel. The location was perfect for where I needed to be for work, and the staff was very friendly and helpful. I was greeted by the front desk as if I had been there many times before. Check in was quick, my room was clean and everything went smoothly. I would like to say that Nacho, who was the front desk clerk when I checked in has to be commended on his professionalism...I do forget the name of the gentleman who was the shuttle driver, but he deserves a pat on the back as well, great guy with a great personality. Great experience overall!!

  • Stayed: February 2014, travelled on business
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1  Thank Derek A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gail M, Manager at Comfort Suites Las Colinas Center, responded to this reviewResponded 27 February 2014

Hello Derek, From all of us here at the Comfort Suites Hotel, we'd like to thank you for coming to stay with us. It was certainly our pleasure having you. We don't take it lightly that you gave us a try and we do appreciate your business. Service and satisfaction are our priority here, so we're happy to see that we were able to take care your needs. It's so nice to see that when travelers, such as yourself come to us, they find that we are centrally located to many area businesses and restaurants, it's just great to know that we have that availability for them. We'd also like to thank you for mentioning our staff. Hospitality is key with us and our staff is excellent at what they do! Thank you again for coming and please come back and visit again when you're in the area, we'd love to have you!

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Reviewed 21 January 2014

The hotel was in a very remote area, which wasn't difficult to find but could cause confusion.
Overall the hotel staff was pretty friendly and the facility wasn't in bad shape either.
The good:
The breakfast is definitely good and satisfaction was met! They had eggs, two kinds of meat, biscuits, fruit, orange juice and a "make your own waffle station." The room was outstanding, spacious, clean, and very modern. They had up-to-date flat screens with dvd players and cable, free wi-fi, and cold AC!
The bad:
The bathroom lock did not work, the shower knob was a little loose and also found a very recent/fresh blood stain on one of my towels,(my guess is that if the towels are still racked up.. the cleaning crew automatically assumes that the towel hasnt been touched.) and I also found something interesting underneath the couch that was in the room...it was a definitly a "her pleasure" kind of item if you grown folks know what I mean. I left it there of course but failed to mention it to the facility.
Overall:
The hotel is pretty well maintained, staff is very friendly and professional, and the room and breakfast are definitely worth it for the price! You won't find a better deal!
My experience was excellent and I will definitely would be coming back again real soon

  • Stayed: January 2014, travelled as a couple
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1  Thank Manuel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gail M, Manager at Comfort Suites Las Colinas Center, responded to this reviewResponded 22 January 2014

Thank you Mr. Manuel G. for coming to stay with us, we certainly do appreciate your business and for taking the time to give us a review. We have looked at all your comments and are diligently working to correct those items you mentioned that were not quite right. You did also touch on our location and you are correct in that we are somewhat hidden in a corporate area and it can be a bit confusing, but as you can see, once you do arrive here you will not be disappointed, as so many of our guests, like yourself have stated! So once again, we sincerely thank you for coming and hopefully you'll get another opportunity to come visit us again in the future!

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Reviewed 30 December 2013

No problems with this Comfort Suites. Highly recommend this location!!!
Nacho was very nice when we checked in. Nicely remodeled, comfortable king size bed...and NO plastic covering the pillows :) Great value even though the hotel appeared full (This is why we frequently choose Choice Hotels). Very quiet location even though it is not far from the DFW airport and close to the freeway.

  • Stayed: December 2013, travelled with family
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1  Thank Lori R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmarshall2, Manager at Comfort Suites Las Colinas Center, responded to this reviewResponded 31 December 2013

Thank you so much Ms. Lori for the great review! It was our sincere pleasure having you with us and catering to your needs. We certainly try our best and we're always finding ways to improve and make your stay just that much better and we're thankful that our entire staff has a heart for satisfaction and service just for you, our valued guest! So please come back and visit with us again, we'd love to have you!

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Additional Information about Comfort Suites Las Colinas Center

Address: 1223 Greenway Dr, Irving, TX 75038-2533
Phone Number:
Region: United States > Texas > Irving
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Irving
#16 Business Hotel in Irving
#22 Romantic Hotel in Irving
Price Range: £63 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Las Colinas Center 2.5*
Number of rooms: 54
Official Description (provided by the hotel):
Comfort Suites Las Colinas Center, Irving TX hotel near Dallas Fort Worth Airport. The Comfort Suites® Las Colinas Center hotel is conveniently located between the Irving Convention Center at Las Colinas and Dallas/Fort Worth International Airport (DFW). Free airport transportation is available; contact the hotel directly for more details. Major corporations are within minutes of this Irving, TX hotel, including Microsoft, Nokia, Siemens, Fluor, Commercial Metals, Kimberly-Clarke, Verizon and Exxon-Mobil, as well as more than 30 other Fortune 500 companies. The Dallas Convention Center, Cowboys Stadium in Arlington, Six Flags Over Texas amusement park, Six Flags Hurricane Harbor water park and John F. Kennedy Memorial Plaza are minutes away. The Mandalay Canal Walk at Las Colinas and the Mustangs of Las Colinas statue are also nearby. Dallas Market Center wholesale marketplace, the Fort Worth Stockyards National Historic District and the Cotton Bowl Stadium are other venues in the area. The University of Dallas, Texas Wesleyan University and University of North Texas Dallas Campus are among the educational institutions in the area around this Irving, TX hotel. Enjoy a day on the links at the nearby Tournament Players Club (TPC) golf course. Guests can shop at the nearby Irving Mall and Grapevine Mills mall. Guests of this Irving, TX hotel will enjoy many full-service amenities, including:-Free full hot breakfast including eggs, sausage and biscuits with gravy-Free wired and wireless Internet access throughout the hotel-Free weekday newspaper-24-hour business center with copy and fax services-24-hour fitness center. There is a free manager's reception every Monday through Thursday. Business travelers will appreciate voice mail and a boardroom. Come and experience the look of our newly renovated hotel. Upgrades include new furniture, appliances and bedding in the rooms and new carpet, furniture and fresh paint in the lobby, breakfast room and meeting rooms.All guest rooms feature refrigerators, microwaves, 42-inch LCD televisions, irons, ironing boards, hair dryers and cable television with high definition channels. Rooms with whirlpool bathtubs can be requested. Whether traveling to Irving for business or pleasure, the Comfort Suites Las Colinas Center hotel is the perfect location for any guest. Make your reservations today. ... more   less 
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Also Known As:
Comfort Suites Las Colinas Hotel Irving
Comfort Suites Irving
Irving Comfort Suites

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