Stayed here for our honeymoon. Overall, the bed was nice but that was about it as far as the room goes. The couch had stains on it. The "balcony" is locked so you can't actually go out on it. The "water view" is way off to the left around the corner of the building... All I saw out of the window was the entrance to the hotel and a parking garage. The turndown service only happened on the first day. The strawberries and wine that were supposed to be waiting, that wasn't there we had to ask the waiter from room service to bring them to us later. I ordered room service for the two of us after we got settled in they did bring a nicely arranged dinner for us, but they got the order wrong. After about an hour and a half they finally got all the right food up to us. The food was not worth the wait.
The next day was spent around Dallas and we came back for dinner at the restaurant downstairs. The service was terrible, we waited almost 45 minutes before we ever saw our waiter. The wine was overpriced, and the food once again was nothing special (the chef drenched everything in garlic and salt).
The lounge area inside was nice if you could get past the blaring rap music from the reception downstairs. So we decided to try the lounge area outside instead. That just turned into the area that all the drunk people from the receptions come to yell at each other. Tried the pool... It was full of younger teenagers trying to see how big of a splash they could make. There was literally nowhere to go to have a romantic night on the property.
The breakfast buffet was supposed to be included for one morning during our stay, it wasn't. Instead we ate a couple $20 omelets downstairs on the third day. We decided to not even try the spa based off our other experiences at the hotel and instead went back out to Dallas to get away. By the way, there is literally nothing worth doing within 20 minutes of the hotel. It's located in the middle of a business park.
If you're looking for a comfortable bed and nice robes to walk around in, then you've found the right place. If you're truly wanting everything this "resort" is promising to be, then you're better off staying elsewhere.
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- Also Known As:
- Omni Mandalay Hotel
- Omni Hotel Irving
- Omni Irving
- Irving Omni