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“Not impressed”

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Omni Mandalay Hotel at Las Colinas
Ranked #3 of 79 Hotels in Irving
Certificate of Excellence
Reviewed 5 August 2014 via mobile

Stayed here for our honeymoon. Overall, the bed was nice but that was about it as far as the room goes. The couch had stains on it. The "balcony" is locked so you can't actually go out on it. The "water view" is way off to the left around the corner of the building... All I saw out of the window was the entrance to the hotel and a parking garage. The turndown service only happened on the first day. The strawberries and wine that were supposed to be waiting, that wasn't there we had to ask the waiter from room service to bring them to us later. I ordered room service for the two of us after we got settled in they did bring a nicely arranged dinner for us, but they got the order wrong. After about an hour and a half they finally got all the right food up to us. The food was not worth the wait.

The next day was spent around Dallas and we came back for dinner at the restaurant downstairs. The service was terrible, we waited almost 45 minutes before we ever saw our waiter. The wine was overpriced, and the food once again was nothing special (the chef drenched everything in garlic and salt).

The lounge area inside was nice if you could get past the blaring rap music from the reception downstairs. So we decided to try the lounge area outside instead. That just turned into the area that all the drunk people from the receptions come to yell at each other. Tried the pool... It was full of younger teenagers trying to see how big of a splash they could make. There was literally nowhere to go to have a romantic night on the property.

The breakfast buffet was supposed to be included for one morning during our stay, it wasn't. Instead we ate a couple $20 omelets downstairs on the third day. We decided to not even try the spa based off our other experiences at the hotel and instead went back out to Dallas to get away. By the way, there is literally nothing worth doing within 20 minutes of the hotel. It's located in the middle of a business park.

If you're looking for a comfortable bed and nice robes to walk around in, then you've found the right place. If you're truly wanting everything this "resort" is promising to be, then you're better off staying elsewhere.

  • Stayed: August 2014
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3  Thank Nicholas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,592 - 1,598 of 2,454 reviews

Reviewed 4 August 2014

The hotel is very nice with lots of great amenities. Beautiful pool, well-equipped gym, friendly staff. The only disappointment was the immediate area. There are a few good restaurants within walking distance but a lot of empty retail space. There was not much to do after the conference meetings but hit the gym, the pool, or the hotel restaurant. Great place for a conference though. The staff was able to meet all of our needs.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
Thank Sammi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

I travel to the Dallas area quite frequently and the Omni Mandalay is my hotel of choice! The service is always fantastic and you feel very welcome when you arrive. The rooms are very comfortable and clean. I highly recommend this hotel to anyone looking to stay in the Las Colinas area.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
Thank Shannon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014 via mobile

I've stayed at this hotel many times before and I'm never disappointed. We had a king room. The hotel was clean and inviting. The room was spotless. We absolutely love the bed pillows. We ordered in room breafast the next day and it was very good. This is always our go-to hotel when we want a mini getaway.

  • Stayed: August 2014
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Thank BRWare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

The rooms are large, and comfortable. Lots of room to spread out. Small desk to work on despite large size of room. We were there for a business meeting and have been before. One flaw the hotel has is that the public restrooms are not handicap accessible for people with disabilities or mobility impairments. Staff was great at changing my initial room to get me an accessible room however. We didn't use the restaurants but instead had catered meals from the hotel for our meetings. Food wasn't gourmet, but was better than some other locations we've been at. No complaints there. Overall a great place to stay.

  • Stayed: July 2014, travelled on business
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Thank Roy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

I went for a conference, take some comfortable walking shoes there is a great path on the lake, very relaxing. There are several nice restraunts within walking distance. The staff was very friendly. There is free parking too.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
Thank Elva H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

BUT NICE counts. I don't know if it was just Texas in general (as no where did I go in central TEXAS for that week) that staff- business staff are NOT NICE. Customer service in TEXAS is NOT alive and well - at least not in central Texas (friends, you will not experience "southern hospitality" here). This hotel was beautiful, clean, and very comfortable. I was there for a convention and catering staff were not very nice and customer service was certainly lacking. I think, for the amount we paid for my room, that OMNI staff should have EXCELLENT customer service with NICE as a focus. I'm a please & thank you kind of gal & this is very important trait of EXCELLENCE in customer service.

  • Stayed: July 2014, travelled on business
    • Value
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Review collected in partnership with Omni Hotels & Resorts
Thank Shannon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Mandalay Hotel at Las Colinas

Address: 221 Las Colinas Blvd E, Irving, TX 75039-5504
Phone Number:
Region: United States > Texas > Irving
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Irving
#1 Romantic Hotel in Irving
#2 Luxury Hotel in Irving
#4 Family Hotel in Irving
Price Range: £100 - £255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Mandalay Hotel at Las Colinas 4*
Number of rooms: 421
Reservation Options:
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Also Known As:
Omni Mandalay Hotel
Omni Hotel Irving
Omni Irving
Irving Omni

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