The hotel itself was nicely appointed, furnishings appeared new. My problem was with the staff. I made our reservations online. We went to check in, everything seemed ok. When we got to our room, it didn't have a bathtub just a walk in shower. We asked to change rooms (they were only about half occupied) for one with a tub. Just a basic tub, no Jacuzzi etc. The clerk said only if we paid a $25 upgrade fee. I've never had that happen. When we reported this to the manager the next am as we checked out, he just offered me a few choice privileges points. Not even enough for a gift card. If they don't want return customers, it's ok with me. I can always find somewhere else.
- Official Description (provided by the hotel):
- The Comfort Suites® DFW Airport hotel is centrally located between Dallas and Fort Worth, providing easy access to the Dallas/Fort Worth International Airport. This Irving, TX hotel is close to popular attractions like Grapevine Malls mall. The Fort Worth Stockyards National Historic District, Cowboys Stadium and Six Flags Over Texas are within 20 miles. Come experience the new look of our newly renovated hotel. Some of the updates include new carpet, paint and furniture in the lobby, breakfast room and meeting rooms. Our guest rooms have new furniture, appliances and bedding. ... more less
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- Also Known As:
- Comfort Suites Dfw Airport Hotel Irving
- Comfort Suites Irving
- Dfw Airport Comfort Suites
- Irving Comfort Suites