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“Great Stay for my Biz trip”

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HYATT House Dallas/Las Colinas
Ranked #5 of 77 Hotels in Irving
Certificate of Excellence
Singapore
Level 4 Contributor
35 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great Stay for my Biz trip”
Reviewed 26 February 2014

Plus points:
1) Service was excellent
2) Room was pretty big with comfortable bed
3) Wireless wifi all over the hotel


Minus points:
1) Did not provide in room slippers. Wrote a note to housekeeping but did not receive any reply. Would have appreciated a feedback that it was not provided
2) Wifi speed was not consistent
3) Laundry service only Monday to Thurs

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank safeDriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhgm, General Manager at HYATT House Dallas/Las Colinas, responded to this review, 10 March 2014
Dear safeDriver,

Thank you for taking the time to tell us about your stay. I am happy to hear that you enjoyed your room and your stay. I apologize for any misunderstanding regarding in room slippers. We diligently follow the standards for Hyatt Select hotels which, unfortunately, doesn't provide slippers in the rooms. We hope to see you on your next trip to Dallas/Las Colinas.

Sincerely,
Alberto Soueid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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585 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
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  • English first
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English first
Shreveport, United States
1 review
Reviewed 19 February 2014

The hotel was very nice, clean, and well liite. Great pricing...great experience with my stay. The staff was very polite and professional. We really enjoyed our stay and will return the next time we visit the DFW area.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank REE C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhgm, General Manager at HYATT House Dallas/Las Colinas, responded to this review, 21 February 2014
Dear REE C,

I am happy to hear you enjoyed your stay with Hyatt house and our staff made your stay that more enjoyable. We thank you for taking the time to tell us about your stay and we look forward to seeing you on your next trip to DFW.

Sincerely,
Alberto Soueid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 February 2014 via mobile

We stayed in a 1 bedroom unlike most of the other reviews. Decor is fine, breakfast isn't anything to brag about and there is no longer an evening happy hour with food ONLY beer. Food was for purchase though. This place has a roach problem that the manager acted like was no big deal. Saw a few dead mice while strolling around the building. I don't see any "updates" as other reviewers mentioned. Housekeeping doesn't find it necessary to actually clean things like mop, wipe counters/sinks or tub even though we didn't put any of their provided magnets on the door -which meant we wanted full housekeeping service. Don't bother requesting any necessities like toilet paper or paper towel unless you want to wait days after multiple calls requesting. Manager wasn't apologetic about any of our inconveniences. I say keep driving and find somewhere else to stay.

Stayed February 2014, travelled on business
Helpful?
2 Thank Ldunavan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhgm, General Manager at HYATT House Dallas/Las Colinas, responded to this review, 21 February 2014
Dear Ldunavan,

I am sorry to hear that you did not enjoy your stay with us. We work very hard to clean and comfortable environment for all our guest. I apologize that we did not meet your expectations.

Sincerely,
Alberto Soueid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wichita Fallls, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 February 2014

Every expectation at this pristine establishment was either met and/or easily exceeded. The front desk staff,kitchen staff,maintenance,and housekeeping we're excellent. Years ago I didn't like Hyatt Hotels. Its good to know they reasserted themselves and their professional reputation.For that, they have my respect and will be doing much business with them henceforth!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank JAVOR E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhgm, General Manager at HYATT House Dallas/Las Colinas, responded to this review, 21 February 2014
Dear JAVOR E.,

No, we are not psychics, but I am glad to hear we met all your expectations. I am proud that our staff was able to change your mind regarding the Hyatt brand. We appreciate your comments and I predict we will be seeing you again soon.

Sincerely,
Alberto Soueid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wichita Falls, Texas
Level 6 Contributor
130 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 16 February 2014

my youngest daughter had her 41st bd here...a small gathering, good times, lots of room(2 br suite)all the comforts of home, staff nice, breakfast and breakfast room was just too nice...the only problem was parking when you have a corner room second level and handicap parking spaces caused us to have to park way away or behind the building(don't have a sticker)

Room Tip: be sure to ask for another rm if needed when you first register and check the rm location cause by...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lillie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhgm, General Manager at HYATT House Dallas/Las Colinas, responded to this review, 21 February 2014
Dear Lillie A.,

I am glad to hear you enjoyed your stay for your daughter’s birthday celebration. I do apologize for any parking issues you might have had. We do appreciate you taking the time to tell us about your stay and we look forward to seeing you again.

Sincerely,
Alberto Soueid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Irving, TX, United States
1 review
Reviewed 12 February 2014

We had a lovely stay at the Hyatt House! The 2 bedroom suite was wonderful and we got a great rate for it because of the business seminar we were attending. I would definitely like to stay there again with my family.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank TRACEE R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhgm, General Manager at HYATT House Dallas/Las Colinas, responded to this review, 21 February 2014
Dear TRACEE R,

It is great to hear you enjoyed your stay at Hyatt house and the two bedroom suites. Thank you for telling us about your stay and we look forward to seeing you again.

Sincerely,
Alberto Soueid
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore, Karnataka, India
2 reviews
Reviewed 11 February 2014

I like this hotel very much. Staff in this hotel are very friendly. Hotel is renovated newly and it looks nice. For long stay prefer this hotel. Complimentary breakfast and evening social events are good. Room will be cleaned daily along with utensils.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Siva R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhgm, General Manager at HYATT House Dallas/Las Colinas, responded to this review, 21 February 2014
Dear Siva R,

Thank you for telling us about your experience. As you mentioned, our suites are perfect for those traveling on longer stays since we have the full kitchens and living space in each room. I am glad you enjoyed our complimentary offerings and we look forward to seeing you again.

Sincerely,
Alberto Soueid
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HYATT House Dallas/Las Colinas

Property: HYATT House Dallas/Las Colinas
Address: 5901 N Macarthur Blvd, Irving, TX 75039-3807 (Formerly Hyatt Summerfield Suites)
Region: United States > Texas > Irving
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Irving
#9 Business Hotel in Irving
#19 Romantic Hotel in Irving
Price Range (Based on Average Rates): ££
Hotel Class:3 star — HYATT House Dallas/Las Colinas 3*
Number of rooms: 147
Official Description (provided by the hotel):
Business and leisure travelers alike will love HYATT house! Our all suite property features one and two bedroom suites with fully equipped kitchens, separate bedrooms and living room. A complimentary hot breakfast is available each morning along with a full bar and menu from 5pm-10pm daily. Our property also features an onsite fitness center, sports court, outdoor pool, laundry facilities, business center and complimentary Wi-Fi. We are located within walking distance of 10+ restaurant and a short drive to the Las Colinas Convention Center. At HYATT house you're not just a guest, you're a welcome resident. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Dallas/Las Colinas Hotel Irving
Hyatt Summerfield Suites Irving
Summerfield Suites Irving
Hyatt Irving
Irving Summerfield Suites
Irving Hyatt

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