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Embassy Suites by Hilton Dallas DFW Airport South
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Reviews (1,132)
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1,091 - 1,096 of 1,133 reviews
Reviewed 22 April 2012

This is the third time that I have stayed at this particular Embassy Suites. I appreciate the helpful and friendly staff! Manager's reception is great, and cooked to order breakfast is awesome! Great hotel!

  • Stayed: April 2012, travelled with family
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1  Thank beachgirl2007027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2012

There is nothing but a convenience store and Whataburger within walking distance. Staff is pleasant but not well trained or otherwise sharp. No WSJ in gift shop, where attendant handed me the only paper they carried, smiling with embarassment of her poor language skills when she realized that it was not what I was asking for. No ability to make see actions for a shuttle to airport. Overall, many low cost and easy opportunities to provide first-class service we're missed. Poor ability to control feedback of sound system or temperature of HVAC system on meeting room. Served donuts as afternoon snack on first day. Positive highlights are good elevator service, good breakfast omlette, clean room. Would not return here unless meeting would be schedulesld here again.

  • Stayed: March 2012
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1  Thank MidlanticBoomerGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this reviewResponded 30 March 2012

Thank you for taking the time to review. We’re very sorry you experienced an undesirable level of customer service with us. The problems you mentioned with the service levels you encountered have been addressed. We appreciate you alerting us to this issue and we hope you will give us a second chance if you return to the area and experience the excellent level of hospitality that the Embassy Suites brand is known for.

Steve Cadaret
General Manager

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Reviewed 27 March 2012

We call this hotel "the Monastery" because from the outside it looks like something from the slopes of Tibet with multilayered rooms. The decor is devine. Canals run through the atrium with koi swimming about. The theme looks like India under British rule, with large tigers roaming the pictured walls. Rooms are suites, of course, and are very comfortable. The restaurant in the hotel is excellent. The "Chocolate Bag" dessert is just sinful: a bag made of dark chocolate filled with white and dark chocolate mousse with raspberry drizzle on top. Happy hour is free and the drinks are generously mixed. It's also a fabulous site for a wedding. My niece was married in the gazebo in the atrium and the hotel staff was amazing. The reception food was the best I have ever had. We use it as a get away retreat because it is quiet. The pool is indoor and the spa is hot and oh so clean. Can't say enough good things about this place!

Room Tip: All the rooms are great!
  • Stayed: March 2012, travelled with family
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4  Thank Dinah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this reviewResponded 2 April 2012

That you for your kind words. We really appreciate your business and your loyalty to our hotel. I am excited for the opportunity to have you as a guest once we complete our renovations. I will also be sure to let the rest of our staff know that they helped in making your stay with us memorable. Once again, thank you for the excellent review.

Steve Cadaret
General Manager

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Reviewed 25 March 2012

The rooms are big, the beds comfy, the breakfast outstanding and an open bar after work.

It's an older hotel but it looks like they are in the middle of freshening up. I stayed for a week and was comfy the whole time. The lounge is great and employees friendly. I recommend the appetizer sampler and pizza.

  • Stayed: March 2012
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3  Thank 2manyjules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this reviewResponded 30 March 2012

Thank you for talking the time to provide your feedback during your stay with us. It is a pleasure to hear that you enjoyed your time at our hotel as well as the amenities and services we have to offer. I hope you will come back and stay with us once we complete our renovation which will update our guest suites and common areas. We look forward to seeing you in the very near future.

Steve Cadaret
General Manager

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Reviewed 25 March 2012

The hotel is beautiful inside and out. Lovely atrium with a waterfall and koi pond. The room was spacious and cozy. My favorite features were the shower and beds. Shower pressure was amazing and felt like a massage. Beds were very comfortable and the bedroom was quiet even though the hotel was sold out; we slept very well.

The breakfast was amazing; fresh and cooked to order omelets, french toast, pancakes, sausage, bacon, and potatoes along with other traditional pastries, fruit, and cereals. I especially loved the gentleman who greeted us for breakfast, he was very pleasant and helpful, always smiling.

The fitness room has very nice equipment and the heated pool was very relaxing. They have a hot tub as well. They also have a bar and restaurant located inside the hotel if you don't want to venture out. We had a rental car so this was not a must for us, but it was still convenient for an evening appetizer and a round of pool/billiards after the open bar/happy hour.

Only thing I thought strange was the internet access. About $10 for 1 day access and the speed was not impressive, although they do have a small business center near the lobby area you can access for free.

Overall, one of the best hotel stays I've ever had and would definitely stay here again. Thanks you!

Room Tip: Balconies are nicer on the higher floors, 6th or above.
  • Stayed: March 2012, travelled with family
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2  Thank emkinsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this reviewResponded 30 March 2012

Thank you for taking a moment to share your experience. I am happy to hear that we were able to make your stay with us comfortable and pleasant . I will be sure to let the staff at Capistrano’s know that you enjoyed the cooked-to-order breakfast and their warm hospitality. We look forward to seeing you again should you return to the Dallas/Ft Worth area. Safe Travels.

Steve Cadaret
General Manager

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