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Embassy Suites by Hilton Dallas DFW Airport South
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Reviews (1,133)
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1,062 - 1,067 of 1,133 reviews
Reviewed 17 September 2012

I found the hotel to be just awesome. The staff were extremely friendly and helpful. I inquired about directions to Cowboys Stadium and the clerk was very helpful. The room was immaculate and very nice. The air conditioner worked great. The made to order breakfast and buffet was great. I understand there was some construction going on, on a different floor; however, I did not hear any noise and there was very little noise from the incoming/departing planes. My stay at this hotel was extremely enjoyable.

  • Stayed: September 2012, travelled with family
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1  Thank Pamela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this reviewResponded 16 October 2012

We are delighted you enjoyed your stay and look forward to your next visit. Go Cowboys!

Steve Cadaret
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2012

For the Cowboy-Classic football game, this older hotel opened up a bunch of rooms to accommodate the influx of people for the holiday weekend. Some rooms are in various stages of remodeling. They did a nice job of trying to keep contruction out of site for the weekend. Our room was one of the suites in process of remodeling, and in need of minor repairs. Entire Hotel had an "older" feeling to it, but it was very acceptable, very clean and spacious. Service was very good - even with hotel being full - all requests handled promptly and with courtesy. Very good housekeeping services. Breakfast buffet was great (made to order breakfast buffet - as customary at Embassy Suites). Ample food, service and seating, even with hotel being near full capacity. Nice Atrium with soothing waterfall/fountain and live fish pond. Gift store in the Atrium very nice. Hotel restaurant offered fine dining choices as well as pizza. Near airport, and periodic sound of jets could be heard, but not in an annoying way. Arlington/Irving road system is very confusing, but the unique exterior of the building made it easy to spot from the E-way.

  • Stayed: September 2012, travelled with family
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Thank miami1016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this reviewResponded 26 September 2012

Thank you for your feedback. We worked real hard to make that weekend a success for the big game. The fans from both teams were great. We should be complete long before the BOWL games so if you need accommodations again please let us know.
We hope to see you back soon.

Thanks
Steve Cadaret
General Manager

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Reviewed 6 September 2012

As other reviewers have said, renovation is needed and in process. The location is good and everything is very clean. The outstanding part of this hotel is certainly the staff. When checking in I asked for two of the renovated rooms and the clerk searched and finally found two adjacent ones for us - with a smile. Although the renovation of the rooms was certainly not completed, the furniture and beds had been updated. Some of the new stuff seemed to have been installed haphazardly, but I assume that will be taken care of in the finishing touches. The staff continued to be friendly, helpful, and always around. A manager was circulating at breakfast and when the lines became lengthy he immediately set up another hot food area. He questioned customers about food and service. One morning when they weren't too busy yet, I asked the cook to try to find some crispy bacon in the warmer and he took some and microwaved it for me. There were service people constantly cleaning tables and generally helping everyone. Short story.........kudos to the staff!!!

  • Stayed: September 2012, travelled with family
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Thank globecollector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this reviewResponded 26 September 2012

Thank you for responding on Trip Advisor. The staff at the hotel is fantastic and I will share your comments with them. The rooms are coming along with a few items still missing, but we are definitely going back to fine tune everything.

We hope to see you back soon.

Steve Cadaret
General Manager

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Reviewed 4 September 2012

The hotel is undergoing a major renovation. Fortunately the noise level was not a problem. On the plus side, the hotel is in a great location and the rooms were clean. The free breakfust was above average. The best thing about the hotel is that it had top of the line cardio equipment. The one truly negative thing is that you have to pay for wireless access.

  • Stayed: July 2012, travelled on business
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Thank Oli-Ben-Zani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this reviewResponded 26 September 2012

Thank you for your feedback. We are working hard to get the renovations completed and keep the noise to a minimum. The good news is everything in the room is being replaced and we are half way finished. This will move our property well above average once complete. We hope to see you again soon.
Steve Cadaret
General Manager

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Reviewed 28 August 2012

I stayed there 4 nights at the end of August. Breakfast and cocktails (included) were great. Try their frozen margaritas. The remodeled rooms are nice, but you can tell they have been remodeled. It is not like a new hotel. That was not that big of a deal to me. The two TV's are HD and most of the programming is in HD.

The restaurant has very good food and service. The construction is almost done. They did a good job of keeping mostly quiet during mornings and evenings, however, from 9:30 -6 pm, it gets very loud. I would not want to have a convention here or hang out during the day until the construction was finished.

AT&T has free wifi for AT&T users at this hotel. Hilton Honors Gold+ also gets it free. The rest have to pay, but business center also has computers to use. Very conveniently located near DFW. Google map the route ahead of time. If you know how to get here, it is easy and quick. If you don't, you may have to loop around 183 or 161 to get back.

It's clear they have had problems with car burgleries. They have signs up and they added lights to illuminate the parking lot. Do not leave valuables in your car. An empty car will not be touched. That's standard for pretty much anywhere.

The only other thing worth complaining about is the hotel does not have connecting rooms. If you want two rooms together for family, this is not the place. Try Residence Inn or Courtyard across the highway.

Room Tip: Some rooms have a small balcony if that means something to you.
  • Stayed: August 2012, travelled with family
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1  Thank qmvsimp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this reviewResponded 26 September 2012

Thank you for the nice review. I wanted to make you aware we have not completed the rooms portion of the renovation. The bathroom vanity's and wet bar area cabinets will still be replaced to give the room that new feel to it.

We hope to see you back soon to check everything out.

Steve Cadaret
General Manager

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