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“Great location”

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Embassy Suites by Hilton Dallas DFW Airport South
Ranked #21 of 77 Hotels in Irving
Pikeville
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great location”
Reviewed 11 April 2014

The location was perfect for us, we went to the NCAA Championship game and was really close to the AT&T Arena. The staff was extremely helpful and nice. Rooms were clean, the amenities were great! The breakfast was outstanding. We will definitely book at this hotel again if ever in the Dallas area.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank JoWorr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 1 May 2014
Thank you for taking the time to share your experience. We are the closest Embassy Suites to AT&T Stadium and that is a great benefit.

Steve Cadaret
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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975 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
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English first
Madison, Wisconsin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 April 2014

Listen to Marie L. The shuttle service is awful. We called down a week before our trip to the final four and asked about the shuttle service. We were told shuttles would take us right to the train.The staff had no idea of any of the other transportation offered on this busy weekend. This was important because economy cars renting normally for $29 were $149/day. We paid a premium price to stay. We took the shuttle 4 times over the weekend and waited a total of 6 hours for them. On monday of the championship day I was told we would have to wait 1 1/2 hours for a shuttle to get us to the train before the game. Fortunatly other fans were there and after a near shouting match, the manager gave in. The worst was they had a full hotel and 3 shuttles but only one driver. We had a great weekend despite ES total lack of planning and poor service!

Room Tip: STAY AWAY our non smoking room stunk of smoke!
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Curt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 9 April 2014
We are sorry we were not able to provide you with shuttle services you requested. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

Steve Cadaret
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Powell, United States
2 reviews
Reviewed 7 April 2014

My wife and I celebrated our 6th wedding anniversary in Dallas and this Embassy (Airport South) was terrific. They complemented what was a great stay with a complimentary bottle of champagne and chocolate covered strawberries for my wife and I. It was great all the way around. Highly recommended.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ray A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 1 May 2014
Happy Anniversary! Thank you for sharing your experience.

Steve Cadaret
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DFW, United States
1 review
Reviewed 6 April 2014

I would find another hotel. there are plenty in the area. their front desk people don't seem to know when the shuttles leave. you have call them to pick you up when you arrive. other airport hotels in the area had shuttle vans continually making rounds.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Marie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 9 April 2014
We are sorry we were not able to provide you with the shuttle services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

Steve Cadaret
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northbrook, Illinois
Level Contributor
3 reviews
Reviewed 4 April 2014

I was there with my mother and two children. The kids swam in the pool while my mother and I enjoyed the complimentary cocktails. We ordered dinner from the bar and they sought us out and brought it to us at the pool. The breakfast was outstanding. Full service, anything you could imagine. Will stay here every time we have early flights out of DFW.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank wendyenichols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 1 May 2014
Thank you for the "Great Experience" reveiw. We look forward to you coming back again soon!

Steve Cadaret
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corsicana, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 31 March 2014

Our stay at the Embassy Suites was fantabulous! There is no other way to explain it. The stay was worth it just to experience the peaceful waterfall. Our room was more that comfy, and the king bed slept like heaven. The rooms are sound protected, that in itself is amazing. You couldn't hear others coming and going. I definitely would suggest staying at this hotel.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Venes B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 1 May 2014
Thank you for the "PERFECT STAY" review. We look forward to your next visit.

Steve Cadaret
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 March 2014

I have stayed at this hotel many times over last 8 years. Wife and I go for a in town get away. Sometimes bring the kids. On our last visit March 29th 2014 this hotel was over run and out of control with a hurricane of kids screaming running down hallways basically took control of the hotel. Wife and I exited the room to go to walk down to get something to eat and I was knocked into the wall from 3 girls running down the hallway. Other people saw this and also called the front desk to complain. Police were called and finally hotel had come back to order. This is very common with this hotel on weekends. The problem is with POOR PARENTING. Letting kids run wild. The staff found me and paid for our drinks in the bar. This hotel needs security on the weekends. Besides this problem everything else was fantastic. Food, service and facility is AWESOME. Want to shout out to Michelle in front desk sales for her exceptional service.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PabloNagua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 1 May 2014
Thank you for understanding and we are happy things ended up working out.

See you next time.

Steve Cadaret
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Dallas DFW Airport South

Property: Embassy Suites by Hilton Dallas DFW Airport South
Address: 4650 W Airport Fwy, Irving, TX 75062-5825
Phone Number:
Region: United States > Texas > Irving
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Family Hotel in Irving
#27 Business Hotel in Irving
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Dallas DFW Airport South 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
Two miles from DFW Airport, the Embassy Suites Dallas - DFW International Airport South hotel welcomes guests to this all-suite Irving, TX hotel featuring a striking lobby with a Mediterranean-style high-rise ceiling, 10-story tropical atrium, stunning waterfall and beautiful pond with exotic fish. Relax in the comfortable master bedroom or living room, and watch a movie on one of two cable televisions. Stay connected with high-speed internet access, available for a nominal fee, a well-lit work desk, and two speaker telephones. Work out in the fully equipped Fitness Center or in the indoor pool. Enjoy the complimentary cooked-to-order breakfast every morning and complimentary beverages and snacks at the evening Managers Reception. Enjoy a delicious meal at Capistrano's, the on-site hotel restaurant. ... more   less 
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Also Known As:
Embassy Suites Dfw Airport South - Irving Hotel Irving
Embassy Suites Irving
Irving Embassy Suites
Embassy Suite Irving Texas

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