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“Great breakfast. Good location”

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Embassy Suites by Hilton Dallas DFW Airport South
Ranked #22 of 77 Hotels in Irving
Jacksonville, Florida
Level 5 Contributor
83 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great breakfast. Good location”
Reviewed 16 April 2014 via mobile

The airport is close the airport and there is a shuttle to and from. It took a while for pick up and then another 30 minutes or so to pick up additional passengers. It was nice, but not terribly convenient. Plus the pick up driver was not very good at it and I thought he might kill us all. The morning driver was better. Make note that the shuttle runs on a schedule, not on demand. The room was nice, there was a large sitting area separate from the bedroom/bathroom. I would have sacrificed some of the space for a larger bathroom though. There wasn't much room to move around in there. Additionally, there was a weird residue in the tub which I later realized was wet plaster from the leaky ceiling. The outlet by the bedside table didn't work so I had to move furniture to get to one that did. The drain in the sink was slow and the shower head was low. If I was a tall person it would have been inconvenient. Otherwise the room was clean and everything else was in working order. There was a great on site restaurant called Capistrano's which I enjoyed. The morning breakfast was a highlight. I love the omelet station and the service was impeccable. I would stay again.

Stayed April 2014, travelled on business
Helpful?
Thank Holly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 1 May 2014
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future.

Steve Cadaret GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (108)
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English first
Paris, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 April 2014

I stay here every year for business and will continue to stay each time as well as choosing this place for any trips. The rates were hiked up due to all the activities going on in DFW that week but the hotel is still a decent value for as nice as it is and all that they do.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Gene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 1 May 2014
Thank you for taking a moment to share your experience. I am happy to hear you found the accomodations to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

Steve Cadaret GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level 4 Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 April 2014

I stayed here for a night. The amenities were good and the breakfast was very good! Our room was just average. The bedroom itself was spacious, but the bathroom was really small. We had a patio in our room and that particular night it was really windy and the seals on the door were cracked open, so the wind was howling through the cracks all night long… the original lock doesn't lock anymore either. My Mom's room had a HORRIBLE odor that was not from a cigarette, and asked to moved rooms. The staff was nice and service was average. Overall, the hotel is worn and a little dated. I would probably stay at one of the newer, nicer hotels around.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emd581
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 1 May 2014
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Steve Cadaret GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portage,IN
Level 6 Contributor
176 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 11 April 2014

We stayed there 3 nights during Final Four weekend. It was a great location for that, being half way between going to downtown Dallas for events, and to AT&T Stadium. Awesome atrium and waterfalls inside the hotel.

Room was extremely spacious, althought the bathroom was tiny as can be....I prefer that swapped. Beds were very comfortable, and the room was very clean. Our sink, however, was clogged when used, and had black stuff coming up. Also, 1st night air wasn't working, and it was very warm and stuffy....ended up opening door (we were too tired to call to get fixed) but then had to deal with traffic and plane noise. They did fix the sink right away, but the air never seemed to work. That lent a stuffy smell to the room.

Breakfast was awesome,,,made to order omelets, etc. Very good. Bar open til midnight was nice.

Overall, I bet this place was the bomb in the early 90s. If chipped and outdated furniture bother you, this might not be your place.

Would I stay again? Probably not. There's gotta be better, newer choices in the area. Grant it, that is from someone who paid over $200 a night since it was Final Four and NAscar weekend in DFW.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hoosierref
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 1 May 2014
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Steve Cadaret GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pikeville
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 April 2014

The location was perfect for us, we went to the NCAA Championship game and was really close to the AT&T Arena. The staff was extremely helpful and nice. Rooms were clean, the amenities were great! The breakfast was outstanding. We will definitely book at this hotel again if ever in the Dallas area.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank JoWorr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 1 May 2014
Thank you for taking the time to share your experience. We are the closest Embassy Suites to AT&T Stadium and that is a great benefit.

Steve Cadaret
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Wisconsin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 April 2014

Listen to Marie L. The shuttle service is awful. We called down a week before our trip to the final four and asked about the shuttle service. We were told shuttles would take us right to the train.The staff had no idea of any of the other transportation offered on this busy weekend. This was important because economy cars renting normally for $29 were $149/day. We paid a premium price to stay. We took the shuttle 4 times over the weekend and waited a total of 6 hours for them. On monday of the championship day I was told we would have to wait 1 1/2 hours for a shuttle to get us to the train before the game. Fortunatly other fans were there and after a near shouting match, the manager gave in. The worst was they had a full hotel and 3 shuttles but only one driver. We had a great weekend despite ES total lack of planning and poor service!

Room Tip: STAY AWAY our non smoking room stunk of smoke!
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Curt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 9 April 2014
We are sorry we were not able to provide you with shuttle services you requested. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

Steve Cadaret
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Powell, United States
2 reviews
Reviewed 7 April 2014

My wife and I celebrated our 6th wedding anniversary in Dallas and this Embassy (Airport South) was terrific. They complemented what was a great stay with a complimentary bottle of champagne and chocolate covered strawberries for my wife and I. It was great all the way around. Highly recommended.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ray A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 1 May 2014
Happy Anniversary! Thank you for sharing your experience.

Steve Cadaret
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Dallas DFW Airport South

Property: Embassy Suites by Hilton Dallas DFW Airport South
Address: 4650 W Airport Fwy, Irving, TX 75062-5825
Phone Number:
Region: United States > Texas > Irving
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Family Hotel in Irving
#27 Business Hotel in Irving
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Dallas DFW Airport South 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
Two miles from DFW Airport, the Embassy Suites Dallas - DFW International Airport South hotel welcomes guests to this all-suite Irving, TX hotel featuring a striking lobby with a Mediterranean-style high-rise ceiling, 10-story tropical atrium, stunning waterfall and beautiful pond with exotic fish. Relax in the comfortable master bedroom or living room, and watch a movie on one of two cable televisions. Stay connected with high-speed internet access, available for a nominal fee, a well-lit work desk, and two speaker telephones. Work out in the fully equipped Fitness Center or in the indoor pool. Enjoy the complimentary cooked-to-order breakfast every morning and complimentary beverages and snacks at the evening Managers Reception. Enjoy a delicious meal at Capistrano's, the on-site hotel restaurant. ... more   less 
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Also Known As:
Embassy Suites Dfw Airport South - Irving Hotel Irving
Embassy Suites Irving
Irving Embassy Suites
Embassy Suite Irving Texas

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