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Embassy Suites by Hilton Dallas DFW Airport South
Ranked #23 of 77 Hotels in Irving
Stewartville, Minnesota
Level 4 Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice Stay”
Reviewed 1 May 2014

We used this hotel, for a 6 hour stay over, while traveling through the Dallas.Fort Worth airport. The shuttle pickup, at the airport, was quite slow at midnight, which I would not expect. Other than that we had no complaints. Checkin was efficient, staff was courteous, and room was very spacious and clean. We will definatley stay here when back in the DFW area.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 19 May 2014
Thank you for taking the time to review your stay. We look forward to seeing you in the near future.

Steve Cadaret GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (108)
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English first
Irving, United States
1 review
Reviewed 30 April 2014

Stayed at this hotel in conjunction with a conference being held there. I was very pleased with the hotel and the facilities. The staff was very accommodating and friendly. Wonderful breakfast and great happy hour! I look forward to returning in August to stay there again.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Claudia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 1 May 2014
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and facilities to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

Steve Cadaret GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abilene, Texas
Level 4 Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 April 2014

I'm an 8 year Diamond member who has traveled frequently to most parts of the country so I've seen a lot of Hilton brand properties. The rooms, while spacious, are very very dated (think late 70's early 80's feel). Not that big of a deal, just very different. They have tiny refrigerators which is different than most other properties and they don't have many feather pillows if that's your thing (front desk indicated they were phasing them out). The bad - The location is convenient to DFW but you better eat before you get near the hotel because there isn't much around it and it is kinda scary (Walmart down the street has a police tower in the parking lot for good reason). Also, your GPS will probably not find it so get directions from the hotel's website.

The Bad - I didn't eat anything at the Manager's reception because the snacks looked very unappetizing. The breakfast is also set up all wrong. They have no options if you just want to grab the standard scrambled eggs/bacon plate so you have to stand in the omelet line FOREVER. I was there on a Thursday morning at 8:30am (after the hard core business folks were all gone) and it was not crowded at all but because of the set-up, it took 20 minutes to get anything to eat. The door to the kitchen is also right behind the omelet line so wait staff has to bump through the line over and over.

My room had a dirty sock in the closet (yuck) and large food crumbs on one of the chairs. Walls are in need of painting (just an overall update to the rooms would make a big difference). The a/c took about 2 hours to cool down the room and was inconsistent like others have indicated.

Price is too high for what you get here but the front desk is nice and they did work with me to get the rate below my company allowance which I very much appreciated. But all other Hilton hotel brand locations in area were sold out on this night so I'd probably default to any one of them if you have the option. There is a very nice HGI across the street that looked fairly new.

Bottom line - If you pay their advertised price you will probably feel like you didn't get what you paid for and this should be your last choice of Hilton brand hotels in the area but will do if you are in a pinch. Their website says they recently updated but apparently that was just the common areas, not the rooms. (PS - they do have flat screen TVs and a good channel selection).

Room Tip: Be sure to ask ahead of time for a room off the highway (which represents about 1/2 of the hotel) an...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CPLPROG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 1 May 2014
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Diamond HHonors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Steve Cadaret GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level 5 Contributor
83 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 16 April 2014 via mobile

The airport is close the airport and there is a shuttle to and from. It took a while for pick up and then another 30 minutes or so to pick up additional passengers. It was nice, but not terribly convenient. Plus the pick up driver was not very good at it and I thought he might kill us all. The morning driver was better. Make note that the shuttle runs on a schedule, not on demand. The room was nice, there was a large sitting area separate from the bedroom/bathroom. I would have sacrificed some of the space for a larger bathroom though. There wasn't much room to move around in there. Additionally, there was a weird residue in the tub which I later realized was wet plaster from the leaky ceiling. The outlet by the bedside table didn't work so I had to move furniture to get to one that did. The drain in the sink was slow and the shower head was low. If I was a tall person it would have been inconvenient. Otherwise the room was clean and everything else was in working order. There was a great on site restaurant called Capistrano's which I enjoyed. The morning breakfast was a highlight. I love the omelet station and the service was impeccable. I would stay again.

Stayed April 2014, travelled on business
Helpful?
Thank Holly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 1 May 2014
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future.

Steve Cadaret GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 April 2014

I stay here every year for business and will continue to stay each time as well as choosing this place for any trips. The rates were hiked up due to all the activities going on in DFW that week but the hotel is still a decent value for as nice as it is and all that they do.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Gene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 1 May 2014
Thank you for taking a moment to share your experience. I am happy to hear you found the accomodations to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

Steve Cadaret GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level 4 Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 April 2014

I stayed here for a night. The amenities were good and the breakfast was very good! Our room was just average. The bedroom itself was spacious, but the bathroom was really small. We had a patio in our room and that particular night it was really windy and the seals on the door were cracked open, so the wind was howling through the cracks all night long… the original lock doesn't lock anymore either. My Mom's room had a HORRIBLE odor that was not from a cigarette, and asked to moved rooms. The staff was nice and service was average. Overall, the hotel is worn and a little dated. I would probably stay at one of the newer, nicer hotels around.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emd581
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 1 May 2014
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Steve Cadaret GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portage,IN
Level 6 Contributor
176 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 11 April 2014

We stayed there 3 nights during Final Four weekend. It was a great location for that, being half way between going to downtown Dallas for events, and to AT&T Stadium. Awesome atrium and waterfalls inside the hotel.

Room was extremely spacious, althought the bathroom was tiny as can be....I prefer that swapped. Beds were very comfortable, and the room was very clean. Our sink, however, was clogged when used, and had black stuff coming up. Also, 1st night air wasn't working, and it was very warm and stuffy....ended up opening door (we were too tired to call to get fixed) but then had to deal with traffic and plane noise. They did fix the sink right away, but the air never seemed to work. That lent a stuffy smell to the room.

Breakfast was awesome,,,made to order omelets, etc. Very good. Bar open til midnight was nice.

Overall, I bet this place was the bomb in the early 90s. If chipped and outdated furniture bother you, this might not be your place.

Would I stay again? Probably not. There's gotta be better, newer choices in the area. Grant it, that is from someone who paid over $200 a night since it was Final Four and NAscar weekend in DFW.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hoosierref
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 1 May 2014
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Steve Cadaret GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Dallas DFW Airport South

Property: Embassy Suites by Hilton Dallas DFW Airport South
Address: 4650 W Airport Fwy, Irving, TX 75062-5825
Phone Number:
Region: United States > Texas > Irving
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Family Hotel in Irving
#27 Business Hotel in Irving
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Dallas DFW Airport South 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
Two miles from DFW Airport, the Embassy Suites Dallas - DFW International Airport South hotel welcomes guests to this all-suite Irving, TX hotel featuring a striking lobby with a Mediterranean-style high-rise ceiling, 10-story tropical atrium, stunning waterfall and beautiful pond with exotic fish. Relax in the comfortable master bedroom or living room, and watch a movie on one of two cable televisions. Stay connected with high-speed internet access, available for a nominal fee, a well-lit work desk, and two speaker telephones. Work out in the fully equipped Fitness Center or in the indoor pool. Enjoy the complimentary cooked-to-order breakfast every morning and complimentary beverages and snacks at the evening Managers Reception. Enjoy a delicious meal at Capistrano's, the on-site hotel restaurant. ... more   less 
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Also Known As:
Embassy Suites Dfw Airport South - Irving Hotel Irving
Embassy Suites Irving
Irving Embassy Suites
Embassy Suite Irving Texas

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