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“Disappointing hotel”

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Embassy Suites by Hilton Dallas DFW Airport South
Ranked #21 of 77 Hotels in Irving
Irvine, United States
2 reviews
“Disappointing hotel”
3 of 5 bubbles Reviewed 24 August 2014

This Embassy Suites is very dated. The lobby area, rooms and amenities are not updated. The furniture in the rooms was dated and worn. The room was not clean. The workout facility was very small for such a large hotel. Maybe 10 people could fit in this facility. The hotel was also expensive.. There are other hotels in the area which are less expensive and will provide a better experience including the Atrium hotel which is next door.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 28 August 2014
I am very sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are sorry we let the ball drop. We are always looking for ways to improve our guest experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider giving us another chance.

Steve Cadaret GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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942 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Deming, United States
1 review
5 of 5 bubbles Reviewed 18 August 2014

Very nice Hotel. The center is a large enclosed court with waterfall and pond. Breakfast is served there, but it is a REAL breakfast. Chef on hand to quickly prepare what you want. Some things are made ahead like pancakes, bacon etc. But the omlets are made to order with 3 real eggs. Very good. Room was nice. good bed clean bathroom with big towels.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Dirk K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 28 August 2014
Thank you for the kind words. We are thrilled you had a pleasant stay. We hope to see you again soon.

Steve Cadaret GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salem, Massachusetts
Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 18 August 2014

get there for the manager's reception (free drinks) before 7:00pm and great free breakfast (eggs any style, omlettes made to order) if you can wait until 6:30am; great rooms; lots of space; clean; didn't check the pub but it looked interesting; room service was prompt

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank tkristoph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 28 August 2014
Thank you for taking the time to respond on Tripadvisor. You really can't beat free food and drinks. You will have to check out the Sports Bar the next time as well. It's a great place to watch any sporting event.

Steve Cadaret GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moundridge, United States
1 review
5 of 5 bubbles Reviewed 17 August 2014

This was my second business trip to this hotel, they are extremely friendly and very accommodating for anything you need. We were welcomed to breakfast EVERY morning, for a hot and fulfilling meal, with many choices!

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Julie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 28 August 2014
Thank you very much! Let's work on a third visit sometime soon.

Steve Cadaret GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riverside, CA
Level Contributor
254 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
1 of 5 bubbles Reviewed 11 August 2014

What was I thinking, booking at an Embassy Suites? I know better! This one raised the bar to a new level, though. During my miserable, four-night stay, the echo chamber (they call it an Atrium) reverberated with drunken conventioners, teenage beauty pageant contestants, graduation party revelers, multi-level marketing enthusiasts, and more children than one can imagine. Cooked-to-order braekfast and free, cheap wine in the evening just aren't worth it. My non-smoking room reeked of smoke every day. It seemed to be coming through the ventilation system. If you want peace and quiet, avoid this place at all costs!

  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank RaymondD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 13 August 2014
Thank you for taking the time to send us a review. We really appreciate honest feedback. We’re very sorry your experience with us was not up to our usual high standards. We are continuing to work on improving guest experience and your feedback is a great tool to help us improve. Thank you again for your honest feedback. We hope you give us another try the next time you travel to the area.

Steve Cadaret GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ithaca, New York
Level Contributor
2 reviews
2 of 5 bubbles Reviewed 6 August 2014

This hotel is located in Dallas at the airport, and I went in July—I must not be very valuable to the people who sent me there. But back to the hotel—they said they had a shuttle just call—not easy I had to work all over to find a working kiosk and also had this hotel listed. I called went through a ton of options to get to pick me up, cut off several times, finally gave up called the hotel who put me on hold, then disconnected, called back put on hold again..finally just yelled I want a shuttle to your hotel—told me would come right by wait by a certain post at a different part of the airport. Dragged my bags and I there only to stand for another 45 minutes. Just an FYI several other busses with Embassy Suites Label came by if asked they said we don't deal with them that's a different owner—rudely and sarcastically. Embassy Suites get your corporate act together. The stay itself, the food's okay, the room's average and I got what I asked for. But it's noisy and not just the planes-seems to be a party hotel for large groups. So sleep isn't guaranteed. My final day asked for help with my luggage to make the shuttle ride back, no one came, didn't want to miss getting out so dragged my luggage down stairs—said why didn't you send someone—New Classic Response YOU GAVE US THE WRONG ROOM NUMBer—don't we all know that when we call and they say Good morning Mrs your name—that they know which room we're in. Found me when they slid my bill under the door. All in all not a good experience They did give me a We're sorry food voucher-which all staff seem to carry—a good idea if dissatisfaction comes up as often as I bet it does here. Other than the front desk, the staff are nice and honestly do the best they can with an unsupportive infrastructure and a deeply ingrained culture that customers only stay here to annoy me and keep me from doing the other things I'd rather do. If they complain hand them a food voucher and call it good.

Room Tip: Go to another hotel—if your company books you here, start looking for another job.
See more room tips
  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank bhhcmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 13 August 2014
Thank you for taking the time to share your experience. Please accept our most sincere apologies that your stay did not exceed your expectations and if your room experience was not all we had hoped it would be. We truly regret that you were inconvenienced in any way. We encourage everyone who stays with us to let us know how we can make each visit the best it possibly can be and we will be certain to share your comments with everyone here. Thank you for your review, we hope to welcome you again and provide you with the type of experience you truly deserve as our valued guest.

Steve Cadaret GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thornton Cleveleys, United Kingdom
Level Contributor
127 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

We got the shuttle from the airport andchecked in quite late for us

A good nights sleep apart from the noise of the water in the atrium was quite loud.

Breakfast was goo and so was the check out and trip back to the airport.

A perfect place to stay for a lay-over

OK, what the deal then? The Breakfast staff were brilliant. Attentive polite and very helpful

the shuttle drivers were good too especially the guy that took us back on the next morning to the airport and helped us find the right terminal!

4 out of 5 only because it is an airport hotel but 5 out of 5 in comparison to others

Room Tip: Higher room the better I would say due to water noise from the fountains
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHR-Maverick, General Manager at Embassy Suites by Hilton Dallas DFW Airport South, responded to this review, 28 August 2014
Thank you for the feedback and great response on TripAdvisor. We look forward to you staying with us again soon.

Steve Cadaret GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Dallas DFW Airport South

Property: Embassy Suites by Hilton Dallas DFW Airport South
Address: 4650 W Airport Fwy, Irving, TX 75062-5825
Phone Number:
Region: United States > Texas > Irving
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Family Hotel in Irving
#27 Business Hotel in Irving
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Dallas DFW Airport South 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
Two miles from DFW Airport, the Embassy Suites Dallas - DFW International Airport South hotel welcomes guests to this all-suite Irving, TX hotel featuring a striking lobby with a Mediterranean-style high-rise ceiling, 10-story tropical atrium, stunning waterfall and beautiful pond with exotic fish. Relax in the comfortable master bedroom or living room, and watch a movie on one of two cable televisions. Stay connected with high-speed internet access, available for a nominal fee, a well-lit work desk, and two speaker telephones. Work out in the fully equipped Fitness Center or in the indoor pool. Enjoy the complimentary cooked-to-order breakfast every morning and complimentary beverages and snacks at the evening Managers Reception. Enjoy a delicious meal at Capistrano's, the on-site hotel restaurant. ... more   less 
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Also Known As:
Embassy Suites Dfw Airport South - Irving Hotel Irving
Embassy Suites Irving
Irving Embassy Suites
Embassy Suite Irving Texas

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