I was going to write this review about the poor room design that kept the AC from circulating air in the room and the uncomfortable stay that caused.......... until the hotel sent us an email survey. I told them about how hot our room was and the lack of concern when we called the front desk for a resolution. I gave them details about general cleanliness issues we saw and about how housekeeping entered our room TWICE without knocking while we were there. I was hoping they would take my complaints to heart so that changes could be made to make future guests enjoy their stay. I was wrong. I got a canned response. Basically, let us know if you are in the area again we will try to do better. While I appreciate the acknowledgement, the hollow promise of future change will not make me stay here again. We aren't in the Dallas area often enough anyway.
The Nylo has a long way to go to meet the image they are trying to portray. The hotel design and amenities on the surface look hip and modern. In reality it is a dressed up Motel 6. The rooms are unbearably hot- the beds are blocking any air movement. They have designer mattresses but use industrial, rough sheeting. Housekeeping does not detail the rooms. Our room had a used coffee pod in the machine, slime mold in the faucet and a stained shower curtain. Worst of all, management gives a hollow promise of future improvement when notified of your dissatisfaction.
- Official Description (provided by the hotel):
- Providing a unique alternative to the traditional, uninspiring hotel experience, NYLO Irving/Las Colinas is an elegant and sophisticated boutique style hotel that is also comfortable, casual and fun. Business and leisure travelers will find no better or exciting place to stay in the Las Colinas area than the NYLO Las Colinas with its chic loft-style accommodations, two outdoor heated swimming pools, a state of the art gym, ample meeting and event space, and the Manhattan ballroom. ... more less
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- Also Known As:
- Nylo Dallas Las Colinas Hotel Irving