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“Impressed by the staff”

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Residence Inn Dallas DFW Airport North/Irving
Ranked #51 of 77 Hotels in Irving
Reviewed 30 March 2014

When you landed at DFW and called for the shuttle. We were picked up by an unmarked small SUV (ask for the make, model and color). We waited about 30 mins from the time we landed because we missed him the first time. It took about 10-15 mins to get to the hotel. The vehicle fits 5 with carry-on luggages or 4 people with lots of luggages. After dropping of our luggages we went to our favorite seafood restaurant for dinner. The driver gave us a courtesy drop-off and pick-up for our dinner. We had a great experience with our 1 night stop over at this hotel. There is a basketball court, BBQ grill with nice patio furnitures and a tiny pool. Other basics include a small gym, business center and snack for purchase.

Stayed: March 2014, travelled with family
1  Thank Bacong F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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43 - 49 of 87 reviews

Reviewed 26 February 2014

This hotel is in a business park area. It took us a while to find it, but once we did, we were happy ! comfortable rooms and nice bathrooms. Standard RI breakfast. The front desk staff is very friendly and hospitable, especially Shannon and Anita. I would recommend this hotel to anyone that wants to be close to DFW and have some space !

  • Stayed: February 2014, travelled with family
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1  Thank ALTX01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2014

I travel a lot for business and most hotel staffs are generally nice and polite. However at Residence Inn Dallas DFW Airport North/Irving they treated me like a close family friend. I felt welcome and never wanted for anything.

Residence in is usually my 2nd or 3rd choice when I travel for business except when I go to Dallas.

  • Stayed: January 2014, travelled on business
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2  Thank Jason W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2014

This Residence Inn and the staff simply make getting in, staying, and getting out as easy as possible. They are exceptionally hospitable and helpful in every way. The rooms are what you expect from a residence with plenty of space, the kitchenette, and well taken care of by the cleaning crews. The hotel provides a variety of week night dinners that are well done and hit the spot after a long day. They have a flexible shuttle service until 11pm that makes getting to and from the airport convenient. Across the board, the staff seems to work together as a team and the guests are always treated with great care. I've had a few extended stays at this property and would highly recommend it!

  • Stayed: January 2014, travelled on business
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2  Thank Jeff_S_Bell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2014

This is a very convenient location to stay for my business which is within walking distance to the hotel. Very isolated location though unless taking the hotel van which I believe is offered to local malls etc. The staff has always been helpful beyond expectation, stayed here many times. Sadly the property is getting a bit dated and last visit my bed just wasn't helping me get a good nights rest. They have been working on the exterior and maybe they'll continue on the inside soon. Breakfast is descent, evening reception becoming a bit minimal but a great, safe location if you have business in the area.

  • Stayed: September 2013, travelled on business
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2  Thank Cabot M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Residence Inn Dallas DFW Airport North/Irving, responded to this reviewResponded 20 January 2014

Thank you for your recent stay with us! We truly appreciate you choosing to stay with us when your travels bring you to the DFW area. We also would like to thank you for your kind comments about or team, we are very lucky to have outstanding people. Being centrally located here in the Freeport Industrial park is certainly a big asset to our corporate clients that work nearby, whether that is Northrop Grumman, FAA, Allstate or CSC. It is convientely located to both 114 and 635 state highways within a mile drive and can get you to any number of locations within minutes. We do offer our shuttle, when not in use going to and from DFW Airport, to take our guests out for some leisure time, whether the be dinner just down the road or for a movie or day out shopping just down the road at the Grapevine Mills Mall. Thank you for noticing some of the changes we have started making to improve our product for our guests, including our new changes to our Gatehouse, as well as some new additions to our rooms. Thank you so much for taking your time to share your experience here with us, and we look forward to serving you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

The hotel is located right near the airport. You are going to hear noise.
Negatives:
-- Upon entering the room, the temp inside the room was 62 degrees. It was 30 degrees outside. When you are giving out rooms, please ensure it's at an acceptable temp level. It took a couple of hours for the room to be tolerable.

-- No coffee pot in the room. All of the ingredients were there but no coffee pot. We asked twice, left a note but never received copy.

-- Card readers on the doors do not work properly. We were told of the "secret maneuver" to make them work by the front office desk staff. Fix the readers please.

-- Front office desk was poorly dressed: he had rips tears in his shirt and was not professional in dealing with us at all. I think we interrupted him from his Halo 3 game or internet porn surfing.

-- Door to the bathroom did not shut properly. When it's business time I like a little privacy. Fix the doors please.

Full disclosure: I am a Marriott Elite Rewards member and stay at Marriott properties whenever I can. That being said, I will NEVER stay at this hotel again. It was easily the worst experience we have had at a Marriott property. I contacted the Mgmt and they were to give me some additional rewards points. Like all things at this property, it was not taken care of and it's been over a month now. Oh well.

  • Stayed: November 2013, travelled solo
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Thank Frank S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Residence Inn Dallas DFW Airport North/Irving, responded to this reviewResponded 15 January 2014

Thank you for your stay with us and expressing your concerns for the issues you experienced during your stay. This is not what we expect or strive for, for any of our guests stays. All of the issues that you experienced have been corrected. I can assure you on your concern of our desk clerks distraction that our security features on all of our computers prohibit inappropriate material from use. We strive to deliver a great guest experience for all of our guests for every stay, and I am sorry that we did not meet your or our expectations. I appreciate your feedback, because without loyal Marriott Rewards Members like yourself giving us this feedback, we would not be able to improve. Thank you so much for your valuable feedback.

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Reviewed 8 December 2013 via mobile

By location I knew that the aircraft noise would be an issue, didn't know that the sub par construction helped make it worse. This hotel needs a complete overhaul. The staff was hit or miss and in a power outage, there is no standby gen for this property.
The panty was bare and poorly stocked for the over 5 days stayed there (and yes, comments were made and zero done about it)
You will need a car, van service is spotty and might not be "available" at their discretion, which means without notice.
Over all, I'll find another hotel to stay at next time.

Stayed: December 2013, travelled on business
Thank Albyfli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Dallas DFW Airport North/Irving

Address: 8600 Esters Blvd, Irving, TX 75063-2207
Region: United States > Texas > Irving
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #51 of 77 Hotels in Irving
Price Range: £90 - £422 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Dallas DFW Airport North/Irving 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Residence Inn DFW Airport North Irving hotel is centrally located between Dallas and Fort Worth. Our hotel is 5 miles from the Irving Convention Center at Las Colinas. Located in Freeport Business Park, the extended stay Residence Inn hotel is within walking distance of Allstate Insurance, Nissan, Northrop Grumman, Metlife, Citigroup, and FAA. The options for weekend activities include Historic downtown Grapevine, Bass Pro Shop, Great Wolf Lodge, The Gaylord Texan, and Grapevine Mills Mall just minutes away. The Residence Inn DFW Airport North is located centrally for easy access to AT&T Stadium, American Airlines Center, Cotton Bowl, and Texas Motor Speedway. From short getaways to extensive business trips, spacious suites offer fully equipped kitchens, pull out sofas, and free wireless internet access. The Residence Inn DFW Airport North Irving hotel has perfected the extended-stay experience to help our travelers thrive while away from home. ... more   less 
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Also Known As:
Residence Inn Irving
Irving Residence Inn

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