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“Older property, in need of an update” 3 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites-DFW North

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Holiday Inn Express Hotel & Suites-DFW North
Ranked #26 of 77 Hotels in Irving
Certificate of Excellence
MO
Level Contributor
90 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Older property, in need of an update”
3 of 5 bubbles Reviewed 17 October 2013

My husband travels all the time on business and is a Platinum HI member. Therefore we stay in Holiday Inn and Holiday Inn Express hotels frequently when we travel for pleasure. This particular HI Express is lacking is some areas. Pros: large room, well insulated from airplane noise. Typical free breakfast and this area was kept clean and well stocked in the morning. Cons, housekeeping. While our room was fine, the hallways were dirty and stained. No décor, large stains on the carpet. On Wed. there were spilled pretzels in the hall-- On Thurs. they were still there only crunched. Housekeeping never saw these?? Rooms are very drab.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank billandshell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, 18 October 2013
We are sincerely grateful for the time you took to ensure that we are aware of our shortcomings. We apologize if your stay was not a pleasant one, and we wish to let you know that your feedback means a lot to us and we will certainly take the necessary measures to correct the things you’ve mentioned with regards to the maintenance of cleanliness in total. We will continually strive to improve so that we may be able to achieve our goal of excellence. Thank you for taking notice of the good points of your stay, and we hope that we may be able to give you a far better experience should you choose and stay with us again on your next business trip to the area.
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296 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
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English first
Wichita, Kansas
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 12 October 2013 via mobile

The rooms are big, clean and nice rooms. The breakfast selection is big, includes pancakes, cinnamon rolls, eggs, sausage, cereals, etc. Nice pool area. Front counter is very helpful. Parking was a problem. If you get there late, expect to park far from front entrance. Excellent place to stay if you need to stay overnight because of a flight at Dallas/Ft. Worth.

Stayed August 2013, travelled with family
Helpful?
Thank WichitaWmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, 13 October 2013
We wish nothing but to express excellence in the service we give to our valued guests, and your wonderful feedback validates all the hard work we give to ensure that we meet your utmost satisfaction at all times. It is our aim to always provide our guests with a pleasant and memorable experience to remember, and for you to commend us on matters regarding the reliability of our services as well as the comfort and convenience it gave you during your entire stay is truly inspiring. Thank you for pointing out the parking issues, you can be assured that we will work harder than hard to further excel in attending to your needs. We hope to serve you and your family again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ensenada, Mexico
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 8 October 2013

If you are a business traveller looking for friendly staff, a comfortable night sleep in a clean and spacious room, that is close to DFW area this is the hotel for you. If you are travelling with kids looking for an incredible pool, or you want an evening poolside with a jacuzzi this isn't your property.

We stayed here five nights. Had quick and effecient check in with a friendly demeanor. The room had a small issue with one of the lamps and they replaced it within 20 minutes. We had toilet issues the next morning and the staff was there in less than 10 minutes.

I would stay here again if business brings me back to the this location again.

Room Tip: Despite the hotel being directly below one of the landing patterns for DFW, we didn't hear any n...
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  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Wavefarmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, 9 October 2013
It is an honor to serve our valued guest, thank you for being our inspiration to always seek excellence in everything we do. We wish to let you know that our dedication to serve you is beyond compare and you can be assured that we will give you nothing but the best service there is to offer at all times. Thank you for choosing to stay with us, and commending us for the clean and spacious room as well as our friendly and reliable staff services. We at Holiday Inn Express Hotel & Suites, couldn’t be more excited to serve you again on your next visit to the area. We hope to see you soon.
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ashland OR
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 4 October 2013

Had to wait a long time for the shuttle to this airport motel and found it to be further away from airport than I would have expected. Give plenty of time to get back to the airport in the am. Everything perfectly adequate except a shower head that dripped all night and a very small exercise room with minimal and older machines. The staff did honor my request for a quiet top floor room. Breakfast the usual Holiday In Xpress fare served in a large impersonal room. Fine for one night. Just is what it is, a functional airport motel.

Room Tip: Top floor was quiet. No airplane noise.
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  • Stayed September 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank retiredgourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, 5 October 2013
We are certainly open for constructive feedbacks and we wish to let you know that all your comments and words of encouragement inspires us to continue our effort for service excellence. Thank you for bringing your concerns to our attention, for this will greatly aid us in improving our hotel services in total. The feedback regarding the shuttle services as well as the dripping shower head is indeed troubling. We would like to sincerely apologize for our shortcomings, and we assure you that this issue will be subject for evaluation so that proper modifications will be implemented. We hope that we may be given a chance to better serve you should you reconsider and stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burkburnett
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 1 October 2013

We get to the hotel and check in,go up to our room and there's 2 single beds,not what my husband and I reserved. We went and told the clerk and they changed our room to a king size (1 bed) suite,ok problem solved. We asked the clerk where the jacuzzi is and they said they did not have one,just a pool. This is from their website: Entertainment and Recreation


State-of-the-art equipment & Cardio area, Specialty classes Heated lap pool, whirlpool spa and saunas Racquetball, Tennis & basketball Full locker facilities Personal Trainers Kids Klub (babysitting) Juice Bar

Barbeque Grills

Outdoor Pool



So pretty much it was false advertisement!! We chose this hotel because it was close to where we needed to be and it had a jacuzzi so needless to say we were disappointed..we drove 3 hours and was looking forward to relaxing our backs!!

The room was spacious and clean and our overall experience was ok except for not having a jacuzzi. Will we stay there again? Probably not.

  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MOBO0714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, 5 October 2013
Thank you for making the effort to share to us your hotel experience. Please know that we are grateful for the opportunity you are giving us to improve and correct the deficiencies in our services so that we may better serve our valued guests. We sincerely apologize if we fell short on your expectations; we did not wish to mislead you in any way. We wish to assure you that this issue will be subject for evaluation so that proper modifications will be implemented. We hope that we may be given a chance to better serve you should you reconsider and stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 10 September 2013 via mobile

We stayed here the night before an early flight. The rooms were clean and a good size. Clean and comfy. We were a little concerned about all of the airplanes but the noise didn't seem to bother us. It was close to the park and fly so that was nice. We would stay again.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tbuck319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, 5 October 2013
To hear that we have gained a loyal customer in you is indeed heart-warming. Thank you for staying with us, and sharing your wonderful experience to us. It brings us great joy that we have successfully shown you how dedicated we are into serving you. Your positive feedback regarding our convenient location, as well as the comfort our clean and spacious room gave you is indeed inspiring. Thank you for expressing interest in staying with us on your next visit to the area, we couldn’t wait to be of service to you again real soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corpus Christi, Texas
Level Contributor
216 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 23 August 2013

Probably one of the best HI Exp i have stayed. Starting from the front desk service (Cassandra was excellent) to the very clean rooms this hotel provides great value. Was pleasantly surprised with this hotel. Breakfast was the standard faire but they hotel has two people making sure the tables and food were fresh and acceptable. Workout room was adequate - they did have free weights. very close to airport and highway access. Not close to restaurants but they do have a shuttle that you can access

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank L G L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gmanager2, Guest Relations Manager at Holiday Inn Express Hotel & Suites-DFW North, responded to this review, 5 October 2013
We certainly strive for excellence, and it brings us great joy that all our hard work is well appreciated. We sincerely thank you for choosing to stay with us, and sharing to us your wonderful feedback. The notice you gave with regards to the cleanliness, the reliable staff and the overall comfort you felt while staying with us is indeed heart-warming. Thank you for inspiring us to go above and beyond what is needed to continually offer great comfort and convenience to our valued guests. We certainly hope to be of service to you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites-DFW North

Property: Holiday Inn Express Hotel & Suites-DFW North
Address: 4550 W John Carpenter Fwy, Irving, TX 75063-2301
Phone Number:
Region: United States > Texas > Irving
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Irving
#22 Family Hotel in Irving
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites-DFW North 2.5*
Number of rooms: 163
Official Description (provided by the hotel):
Dallas/Fort Worth hotel is in an ideal location. You'll receive superior accommodations in Dallas/Ft Worth (DFW) when you choose the Holiday Inn Express Hotel & Suites DFW North. Ideally located one mile from DFW Airport, our Dallas hotel offers several convenient services like a free shuttle to and from the airport. Short-term travelers and long-term visitors will both enjoy staying in our hotel in the DFW Metroplex. Visitors will find our DFW hotel the ultimate in convenience due to the area's business attractions. Situated among more than 8,000 companies, including 4 global headquarters for Fortune 500s, our DFW accommodations, multiple meeting rooms, and 24-hour business center fit the ambitious mindset of our local businesses. Travelers looking for hotels near DFW airport will be happy to find that we are only 12 miles from Six Flags and Wet 'n Wild Water World. The Galleria Mall, Grapevine Mills Mall, and Ft. Worth Stockyards have Texas treasures and souvenirs for you to remember your DFW vacation. Because every room is a newly renovated suite filled with new amenities, guests will feel at home throughout their DFW stay. Escape for a relaxing dip in our outdoor pool, and stay connected throughout your trip with free high-speed Internet access available in every room. Whether you're enjoying a Texas family vacation or business trip, our Holiday Inn Express Hotel and Suites near DFW is the perfect choice. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites-Dfw North
Holiday Inn Irving
Irving Holiday Inn

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