I have stayed at this hotel several times and never have had major issues but this time we did.
We arrived around 1400 and we able to check in. Service wasn't the friendliest but at least we were able to check in. We were given a room on the first floor. At first glance, the room appeared clean but after really checking it out, there were several glaring issues. The first was the couch. The one in our room seriously needs to be replaced. Stains on the arm rest and cushions. As soon as you sat down you sank into the cushions and not in a good way. Later on when I took the sleeper out, the previous guests sheets were still in the there and the sheets were dirty. Also, crumbs in the bed and behind the couch.
Sink in the bathroom was clean as was the toilet, but the shower looked grimy as did the bathroom counters. Floors felt sticky as well. One towel had stains. No toilet paper either; not on the roll or on the counter. None at all.
But the worst part was the fridge. I opened the fridge to put our food in it and there was still food from the previous guest. And judging by the mold on the food, it had been there for quite a while. Disgusting. The entire fridge in the inside was sticky as if something sweet had leaked. Rain stain on the carpet near the fridge; crumbs all along the floor near the fridge. After I saw the fridge and the contents, I went to front desk and explained the condition of the room. No apologies or offer to move rooms. I finally asked to be moved and my request was denied with no explanation. No offer to have housekeeping spruce up the room either. I spoke to the same gentlemen who checked me in. His only solution was to hand me a trash bag so that I could clean out the fridge myself. I am not paying to clean my own room. I assume that is why the hotel pays the housekeepers. Completely unacceptable. But even more unacceptable is the blase attitude that guests should do their own housekeeping. I guess I was interrupting his texting time.
The pool was too cold but that's the hotels fault but the hotel can do something about the trash in the pool and in the area. No towels were available either.
We did eat breakfast in the am and it was typical HI Express fare. Food was being replenished very slowly and some didn't get replenished at all.
I would probably stay again because I know based on previous stays that the rooms are usually clean and the service is decent. But the cleanliness issues need to addressed ASAP.
- Official Description (provided by the hotel):
- Dallas/Fort Worth hotel is in an ideal location. You'll receive superior accommodations in Dallas/Ft Worth (DFW) when you choose the Holiday Inn Express Hotel & Suites DFW North. Ideally located one mile from DFW Airport, our Dallas hotel offers several convenient services like a free shuttle to and from the airport. Short-term travelers and long-term visitors will both enjoy staying in our hotel in the DFW Metroplex. Visitors will find our DFW hotel the ultimate in convenience due to the area's business attractions. Situated among more than 8,000 companies, including 4 global headquarters for Fortune 500s, our DFW accommodations, multiple meeting rooms, and 24-hour business center fit the ambitious mindset of our local businesses. Travelers looking for hotels near DFW airport will be happy to find that we are only 12 miles from Six Flags and Wet 'n Wild Water World. The Galleria Mall, Grapevine Mills Mall, and Ft. Worth Stockyards have Texas treasures and souvenirs for you to remember your DFW vacation. Because every room is a newly renovated suite filled with new amenities, guests will feel at home throughout their DFW stay. Escape for a relaxing dip in our outdoor pool, and stay connected throughout your trip with free high-speed Internet access available in every room. Whether you're enjoying a Texas family vacation or business trip, our Holiday Inn Express Hotel and Suites near DFW is the perfect choice. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites-Dfw North
- Holiday Inn Irving
- Irving Holiday Inn