I had been traveling from overseas and just spent 23 hours in flights and airports . I had to wait nearly an hour for the shuttle to pick me up. When I got to the hotel the phones in my room did not work. I went to the desk to report this and told them it was essential that I have a room with a phone as I did not have a sim card for USA yet. The staff at the counter said he could not do anything about it until tomorrow. I became angry and asked to use the lobby phone. About this time a manager came out and went with me to my room and quickly resolved the issue for me. The hotel is nice and clean and the beds were comfortable. Not sure if I would stay there again though just because the service was so poor and there are many many hotels to choose from in this same area.
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- Also Known As:
- Hawthorn Suites Ltd. - Dallas (Dfw Airport) Hotel Irving
- Irving Hawthorn Suites
- Hawthorn Suites Irving