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“Great service!”

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Hilton Garden Inn DFW Airport South
Ranked #15 of 77 Hotels in Irving
Certificate of Excellence
Winston Salem, North Carolina, USA
Level Contributor
579 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
“Great service!”
Reviewed 12 May 2014 via mobile

I'm a frequent business traver and Hilton Gold member. This is a nice property and pretty standard for a Hilton Garden Inn. The service however is better than most. I interfaced with a number of associates and all went above and beyond to exceed my expectations. My room was clean and in great condition. The exercise room was good. And the breakfast had something for everyone on my team.

Stayed May 2014, travelled on business
Helpful?
Thank Dollyamas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeAnna H, Manager at Hilton Garden Inn DFW Airport South, responded to this review, 28 May 2014
Thank you so much for telling others about your experience at our hotel! I am really happy to hear that you had such a pleasant stay, and I look forward to seeing you next time you are in town.

Kindest Regards,
DeAnna Hendrix
Night Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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537 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Colorado Springs, Colorado
1 review
Reviewed 5 May 2014

We have held our annual conference at Hilton Garden Inn DFW Airport South in Irving, Texas for the last four years. I can confidently say this year was the best ever! Highlights included:
• excellent food, served at the perfect pace and beautifully presented. We never had to wait for service – your friendly staff accommodated and anticipated our needs. In addition, the breakfast chef outdid himself with incredibly delicious meals served at the right temperature.
• Clean and very comfortable facilities – bathrooms, conference rooms, lounge, hotel and restaurant.
• The desk staff was welcoming and efficient and always knew the right answer to our questions. We were never a bother to them and we felt welcomed with open arms. Rafa (excellent shuttle driver), Daniel (oversaw the room set-up and replenishment all day long), Raul and Cristina (Group Sales Managers) are delightful, easy to work with and served us with excellence. We felt like royalty! 
• Bottom line: we plan to return! It is really fun to see the same staff each year.

Room Tip: The suites are luxurious! Especially nice if you have more than two people.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tommi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeAnna H, Manager at Hilton Garden Inn DFW Airport South, responded to this review, 28 May 2014
You are too kind! Thank you so much for all of the wonderful feedback. Thank you for taking a moment to share your experience. I am happy to see you have been loyal to our hotel. We are glad you enjoyed your stay.

Kindest Regards,
DeAnna Hendrix
Night Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, United States
1 review
Reviewed 2 May 2014

I selected this hotel because it is close to the airport and the Parking Spot, and we had an early morning flight. The hotel service and accommodations were excellent, and the full breakfast was comparable to high-quality, dining-out experience. The hotel is also close to major restaurants, shopping, and a movie theater.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeAnna H, Manager at Hilton Garden Inn DFW Airport South, responded to this review, 7 May 2014
Thank you for taking the time to post a TripAdvisor review about your recent stay! I am so happy to hear that you had such a good visit, and I appreciate you letting others know as well. We look forward to seeing you again soon!
Kindest Regards,
DeAnna Hendrix
Night Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed 30 April 2014

Very efficient and helpful staff. Made us feel at home right away. We have stayed here before (this was our 5th time here). Great breakfast, quick van service to DFW airport. The front desk staff does everything to assist and does a terrific job....we couldn't be happier with our stay.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeAnna H, Manager at Hilton Garden Inn DFW Airport South, responded to this review, 7 May 2014
Thank you for taking a moment to share your experience. I am happy to see you have been loyal to our hotel. We are glad you enjoyed your stay.
Kindest Regards,
DeAnna Hendrix
Night Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Canada
2 reviews
Reviewed 29 April 2014

Very clean, great rooms and friendly staff. It was a pleasure to stay here! Small gym but top notch equipment. Nice ambience in the reception area with nice touches like free lemonade and cookies from time to time. The breakfast buffet was great with lots of variety and quantity. Th business centre was free of charge and well equiped.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeAnna H, Manager at Hilton Garden Inn DFW Airport South, responded to this review, 7 May 2014
You are too kind! Thank you so much for all of the wonderful feedback. Guests like you make us want to be at our best all the time, and we appreciate you noticing the cleanliness and service that we strive to provide. See you soon!
Kindest Regards,
DeAnna Hendrix
Night Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 April 2014 via mobile

Having to be 3 weeks in DFW for flight training we left this hotel after 1 night!
The noise of the air conditions is to loud! The bed linen of poor quality and the water temperature of the shower to cold!
Break first is nice for this class of hotel!

Stayed April 2014, travelled on business
Helpful?
Thank Milledju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeAnna H, Manager at Hilton Garden Inn DFW Airport South, responded to this review, 24 April 2014
We're very sorry to hear that the A/C unit in your guest room prevented you from have a completely comfortable night's sleep. We are working with our facilities team to make the necessary repairs and apologize for the inconvenience. We hope we can invite you back for a much quieter stay.

Kind regards,
DeAnna Hendrix
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, United States
1 review
Reviewed 20 April 2014

Your typical Hilton Garden Inn EXCEPT if arriving late, don't pick this hotel since restaurant/ bar close at 10pm and I arrived from LA at 915. Took 35-40 min for shuttle (take a cab and you may make it before closing) Everything else great as usual.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Randall H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeAnna H, Manager at Hilton Garden Inn DFW Airport South, responded to this review, 7 May 2014
Please accept my sincere apologies for the inconvenience you experienced during your recent stay at our hotel. Please know that we read every review and we are sorry that you were unhappy with the hours of our restaurant. We thank you for your patronage and we look forward to serving you again in a more professional manner.
Kindest Regards,
DeAnna Hendrix
Night Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn DFW Airport South

Property: Hilton Garden Inn DFW Airport South
Address: 2001 Valley View Ln, Irving, TX 75061-3501
Phone Number:
Region: United States > Texas > Irving
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Irving
#14 Family Hotel in Irving
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn DFW Airport South 3*
Number of rooms: 151
Official Description (provided by the hotel):
The Hilton Garden Inn DFW Airport South is situated perfectly in the center of the DFW Metroplex bordering Grapevine, Arlington, Dallas and Ft. Worth. Conveniently located just 2 miles South of DFW Airport, offering courtesy shuttle within 5 miles of the hotel. Located near businesses and entertainment such as FlightSafety DFW, CAE, Bombardier, NCR, AT&T and Centreport Office Park. Easy access to Dallas Cowboy's ATT Stadium, Globe Life Park home of the Texas Rangers, 6 Flags Over Texas, LEGOLAND, Sea Life Grapevine Aquarium, Historic downtown Grapevine, American Airlines Center, Dallas World Aquarium, Dallas Arts District, Dealey Plaza, Ft. Worth Stockyards, Gexa Theatre, Lone Star Park, Grand Prairie Premium Outlets and Grapevine Mills Mall as well as a vast array of restaurants within a 5 mi. Radius of the hotel. Guest rooms featuring fabulous amenities like GSS Garden Sleep System beds, 37" HGTVs and complimentary WiFi. Each room offers a microwave, mini fridge, Keurig coffeemaker and large desk. Beautifully appointed meeting and banquet facilities seating up to 300 people. Enjoy the hotel's restaurant for breakfast and dinner with room service and The Garden Grille and Bar open nightly. Outdoor living areas offer a mesmerizing fire fountain, soft seating and large screen TV or for a more relaxed setting enjoy the hotel's scenic tropical pond. Fitness Center, Business Center and outdoor swimming pool. ... more   less 
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Also Known As:
Hilton Garden Inn Dfw Airport Hotel Irving
Hilton Garden Inn Irving
Hilton Irving

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