The hotel is a ways from the highway, which is great because it was quieter than many HI's with no highway noise. We were greeted right away at the front desk in a very courteous manner. The hotel is decorated in a very modern way and is obviously brand new. The hotel room was clean and comfortable. The A/C was quiet and the bed was comfortable. The bathroom was clean and was of average size. The shower head worked well and was comfortable for taller people. The shampoo and conditioner smelled nice, no lotion. The towels were very thin and cheap and reminded me of gym towels. They hardly absorbed the water because they were so thin. Breakfast was a major disappointment. We came to breakfast with at least an hour before the end. There was no dedicated staff member available to refill items as they ran low. A housekeeping staff member came in once (while texting on her cell) to check things and I guess refill items. When we arrived at breakfast there was no coffee (3 pots were completely empty), no fresh fruit, no hard-boiled eggs, and no yogurt, among other issues. The pancake maker was wedged between other counter items and could not be used. There was about two inches of space where the pancakes are supposed to come out. Where do you put your plate to catch them? There really needs to be a dedicated staff member assigned to the area during breakfast hours. People in the breakfast area had to ask the front desk receptionist for things like coffee, as if she doesn't already have enough to do. In short there were enough problems that I would be hesitant to stay here again the next time we're in the area.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, IHG, Odigeo and Hotels.com so you can book your Holiday Inn Express Hotel & Suites Jacksonville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Hotel And Suites Jacksonville
- Holiday Inn Express Hotel & Suites Jacksonville Texas