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“Worst Beds in the World!” 1 of 5 bubbles
Review of Hilton Garden Inn Houston West Katy Mills

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Hilton Garden Inn Houston West Katy Mills
Ranked #3 of 20 Hotels in Katy
Certificate of Excellence
2 reviews
“Worst Beds in the World!”
1 of 5 bubbles Reviewed 12 October 2013

Beds advertised as adjustable for firmness levels, but did not work. They were both hard as rocks, and when reported the next morning (night desk clerk was unhelpful), was told someone from maintanance would come, but after 4 hours my husband went in search and found the man. Even taking apart the bed, nothing could be done for either bed. We were told these beds were all having the same problem. We cancelled our second night stay, but were charged a late checkout fee - because we were waiting for maintanance! Satisfaction guaranteed is the promise, but even contacting hotel manager by email has not provided any response. I would not recommend this hotel to anyone.

  • Stayed October 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Patti N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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457 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
GROSSE TETE, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 October 2013

The hotel was very nice and clean, but I was across the hall from a room full of teenagers and they were very noisy all night. But I know that happens and it will not prevent me from staying at the hotel again.

  • Stayed September 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Angela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arizona
Level Contributor
128 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 4 October 2013

We are frequent patrons of Hilton Hotels but this was our first stay at a Garden Inn. It's much like a Courtyard by Marriott in that it doesn't have a free breakfast but does have an on-site restaurant. We loved everything about the hotel (staff, decor, location) except the bed frame (hence my 4 star rating). The end of the bed has a very hard and sharp base. My husband ran into it right as we were settling in and again in the middle of the night. I banged & scraped my knee on it as we were getting ready to leave the next morning. The hotel needs to put some kind of cushioning on those bed corners.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Desertbluff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spring, United States
1 review
1 of 5 bubbles Reviewed 26 September 2013

Because of the stated issues we left early and didn't even wanted to try your breakfast. The Hiltons are a disgrace. The hotel bartender is an arrogant young want to be big time manager and with his people skills I doubt that. The hotel room service ignore our repeated calls so as the front desk. You have a very unsecure place by allowing anyone access to the roof. God forbid a young kid gets up there you'll have a serious lawsuit.

  • Stayed September 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jorge L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 5 September 2013

We spent 3 nights at this Hilton in Katy, TX. for a wedding weekend. The Inn staff was incredible! We especially appreciated the well-trained breakfast staff, housekeeping staff and front desk staff who went the "extra mile" to serve us. They are very "guest-oriented" and people-friendly. That is not always the case at hotels. Our rooms were clean and beds comfortable. Only small complaint---when the AC fan cycled off during the night it would get hot in the room so sleeping was not sound in most all of our guest rooms. Otherwise, a very enjoyable stay and we would highly recommend this Hilton Garden Inn. Location is great---right next to the mall & easy access to interstate highway!

  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luling, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 August 2013

The hotel is very clean with a very friendly staff. We only stayed one night but it was an excellent stay. I would stop here as well as other Hilton Garden Inn's on future trips. Always find the Hilton Brand to be top notch for hotel stays when comfort is a requirement.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Arthur J B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy, Texas
1 review
3 of 5 bubbles Reviewed 26 August 2013

Booked a 1 night stay. Room was clean and spacious. Got settled in, brought food to room to eat, watched tv and just relaxed. Went to use the bathroom and could not flush the toilet afterward. Called the front desk and was told they would send someone from maintenance.after waiting over 30 minutes, called front desk again and asked if there was a manager on duty. The young lady said there was not and asked if there was a problem. I explained about the toilet and after putting me on hold, the young man who checked me in explained there was only 1 maintenance person on staff on the weekend and he was currently busy but would attend to my problem as soon as he could. I asked to be moved instead of waiting though moving was a huge inconvenience. The least they could have done was offer to upgrade my room. Not very good customer satisfaction,

Room Tip: There is no free breakfast
See more room tips
  • Stayed August 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Balencia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Houston West Katy Mills

Property: Hilton Garden Inn Houston West Katy Mills
Address: 2409 Texmati Dr, Katy, TX 77494-1710
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Katy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Katy
#3 Family Hotel in Katy
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Houston West Katy Mills 3*
Number of rooms: 101
Official Description (provided by the hotel):
We are just minutes away from Katy Mills Mall as well as Agave Road, Briscoe Manor and Tuscany Villa Wedding Halls and a shuttle to get you there! All of our rooms have a fridge and microwave standard as well as complimentary high speed wireless internet. A 24 hour business center and modern fitness area is also available for your use! ... more   less 
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Also Known As:
Hilton Garden Inn Houston West Katy Mills Hotel Katy
Hilton Garden Inn Houston West Katy Mills Texas

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