Beds advertised as adjustable for firmness levels, but did not work. They were both hard as rocks, and when reported the next morning (night desk clerk was unhelpful), was told someone from maintanance would come, but after 4 hours my husband went in search and found the man. Even taking apart the bed, nothing could be done for either bed. We were told these beds were all having the same problem. We cancelled our second night stay, but were charged a late checkout fee - because we were waiting for maintanance! Satisfaction guaranteed is the promise, but even contacting hotel manager by email has not provided any response. I would not recommend this hotel to anyone.
- Official Description (provided by the hotel):
- We are just minutes away from Katy Mills Mall as well as Agave Road, Briscoe Manor and Tuscany Villa Wedding Halls and a shuttle to get you there! All of our rooms have a fridge and microwave standard as well as complimentary high speed wireless internet. A 24 hour business center and modern fitness area is also available for your use! ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Houston West Katy Mills Hotel Katy
- Hilton Garden Inn Houston West Katy Mills Texas