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“Great Hotel and Excellent Service”

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Hilton Garden Inn Houston West Katy Mills
Ranked #5 of 20 Hotels in Katy
Certificate of Excellence
New Braunfels, Texas
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great Hotel and Excellent Service”
Reviewed 10 March 2014

This small hotel was the perfect choice for our niece's wedding guests. The lobby, bar, restaurant and rooms were well decorated and pristine. The hotel staff was extremely friendly, even calling the room to make sure everything was okay upon check in. The front desk staff greeted us every time we walked by.The rooms have a microwave, Keurig and small fridge. The comp breakfast has cooked to order items as well as buffet. The fireplace and sitting area in the lobby is comfortable and great gathering place. The family enjoyed meeting in the lobby and bar after the wedding reception to continue the party. There where actually 3 weddings at the nearby wedding venues that were staying at the hotel. The hotel arranges a comp shuttle transfer to the weddings. I was very impressed with this hotel.

Room Tip: Suggest getting a room facing the front of the hotel. The back rooms (even numbered rooms) face a D...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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480 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Richmond, Texas
1 review
Reviewed 12 February 2014

The hotel and room its self is great, but because I am a younger guest, 23, I was looked at as if I was out of place and not welcome by the staff. Poor costumer service from front desk staff in the morning, on the phone and also the breakfast staff overcharged me for the breakfast. I use to work at a hotel and I know that the way they treated me was unprofessional.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katherine3448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 February 2014

very very pleased with everything. They go out of their way to serve you! Near the mall and Walmart and lots of restaurants. They make you feel at home, free cookies, coffee and lemon water. Everyone so friendy and eager to help.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank 377cindyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buda, Texas
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 February 2014

As a Hilton Diamond member I stay in many Hilton hotels.
Front Desk is always friendly and will do anything to accommodate a request.
Bar and Restaurant: Food is good and the service Friendly. Juan and Co always makes you feel welcome.
Breakfast: The ladies are always friendly and service is great & quick.

Bar prices are a tad high. They can generate more income from guests if they make their pricing more affordable.

Room Tip: Book EARLY, they fill up quick!
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Willem_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwardsburg, United States
1 review
Reviewed 9 February 2014

Overall experience was very good at this hotel but a few issues that came up were nuisances that prevented me from rating this hotel excellent. I found the staff friendly and kind and the rooms overall comfortable but would have like to enjoy a hot shower.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jamian O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humble, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 February 2014

I had to stay here for a wedding and my husband and I were very pleased with our stay. The hotel was very nice. We had dinner and breakfast there and the food was pretty good and the price wasn't too bad.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Rachel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 January 2014

Kim Remlinger, manager of the Hilton Garden Inn, West Katy, is your point of contact - professional, accommodating, and high standards in customer satisfaction!! Made all of our out-of-state family/friends feel welcome for our wedding (13 rooms total) PLUS made sure that their complimentary shuttle got them to our wedding location and reception in plenty of time. Even secured the barmaid for us at no additional cost until 2 am that morning so we could have an after-party at the hotel. Outstanding service! Nothing but compliments from our family and friends on their stay. HIGHLY RECOMMEND!!

  • Stayed January 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
3 Thank Laura D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Houston West Katy Mills

Property: Hilton Garden Inn Houston West Katy Mills
Address: 2409 Texmati Dr, Katy, TX 77494-1710
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Katy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Katy
#3 Family Hotel in Katy
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Houston West Katy Mills 3*
Number of rooms: 101
Official Description (provided by the hotel):
We are just minutes away from Katy Mills Mall as well as Agave Road, Briscoe Manor and Tuscany Villa Wedding Halls and a shuttle to get you there! All of our rooms have a fridge and microwave standard as well as complimentary high speed wireless internet. A 24 hour business center and modern fitness area is also available for your use! ... more   less 
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Also Known As:
Hilton Garden Inn Houston West Katy Mills Hotel Katy
Hilton Garden Inn Houston West Katy Mills Texas

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