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“Outregeous”

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Candlewood Suites Killeen - Fort Hood Area
Ranked #12 of 33 Hotels in Killeen
Fort Drum, New York
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Outregeous”
Reviewed 6 July 2014 via mobile

Well we are currently still at this hotel. As far as the actual facility it is surprisingly really nice given the location (neighborhood not to appealing on the eyes ) but at the same time very convenient to get around. The rooms are EXTREMELY SPACIOUS everything they have provided in the rm was very nice as well they thought of everything for long term stays this honestly would be a perfect place to stay you can't go wrong!!!! The staff was very friendly the evening girl she helped with all my questions and wasn't rushed about it ! What was shocking was We have 2 different rooms in this hotel. I made the reservations separately for each room via online . The main reason we chose this hotel was because it was "pet friendly" EXCEPT for the pet fee ABSOLUTELY not friendly at all I was shocked that the pet fee with tax was actually more then the rates on either of our 2 rooms we have wow even with being a IHG rewards club member!!! My k9 kid is only well barely 5lbs maybe the weight of a bag of sugar and it cost us $85.00 for him to stay here !!! That isn't very pet friendly at all!! It's not like he's actually would be left in either of our rooms unattended for any reason for any period of time !!!! A pet deposit of that amount understandable of course a business has to cover their butts just incase any discrepancies may happen but a pet fee at that amount. Ridiculous !!!!!!! That would honestly be the only reason why we wouldn't stay at this hotel again is because of the really high pet fee!

Stayed July 2014
Helpful?
Thank Chamorita671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jen M, Director of Sales at Candlewood Suites Killeen - Fort Hood Area, responded to this review, 22 July 2014
Thank you for taking the time to leave us comments on your stay. We appreciate the feedback. I am so glad that you enjoyed the spacious room and convenience of the location.
I appreciate the comments on the pet fee. The one time fee covers our cost of having an outside company come in after a pet room checks out to fully clean the carpets and drapes etc...
With having pet rooms we have to make sure all hair is removed in case the next guest is allergic to pet hair. I am sorry if the fee was not explained in detail at the time of making your reservation. Our hotel opted for the one time fee versus how many hotels charge a daily fee per pet.
I hope you will stay with us again and please feel free to reach out directly to me to discuss the pet fee more in detail.
Thank you again for staying with us.

Best Regards,

Jen Huber
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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64 reviews from our community

Traveller rating
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    6
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
1 review
Reviewed 5 July 2014 via mobile

The employees and staff were among the best and most courteous we've ever seen. Great hospitality. Only downside is we wish there was a continental breakfast, but the fact there was a stove, microwave, fridge, dishes, and a dishwasher in the room made up for that.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crystal R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 June 2014 via mobile

The hotel is nice and quiet, snack is available for purchase in the lobby, the hotel is Eco friendly. Short driving distance from most stores and food places. Located about 13 min from fort hood, serve the military community and pet friendly

Stayed June 2014
Helpful?
Thank Alexandre J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wichita Falls, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 February 2014

Staff is very kind and courteous, Jeanne was very polite and helpful with anything I needed during my stay. Christine was also very polite and helpful. The beds were comfortable and condition of hotel is excellent.

Stayed January 2014, travelled on business
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 13 February 2014

I needed a card mailed. A young man by the name of Rico mailed for while a was at work. Anytime I needed something your employees would help me out. Christine who works at night would send my faxes with no problem I really appreciate everything that your front desk helper would do for me

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hurqules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Blanc, Michigan
1 review
Reviewed 16 November 2013

The staff was very helpful and understanding of all the needs of us. My favorite was Christine that helped me through my 3 month stay. She is very motivated and very pleasant. During my stay, she had a birthday that reminded me of my daughters. I would definitely stay here again.


John Mahon

Room Tip: Ask for Christina.
See more room tips
  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hurst, Texas
1 review
Reviewed 28 October 2013

Great business location near Ft Hood. Best staff, that always remember me by name. Quick and easy check in with Rico. They always take care of everything and provide you with a safe and comfortable stay. Rooms are clean and well maintained.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorene B, General Manager at Candlewood Suites Killeen - Fort Hood Area, responded to this review, 4 November 2013
Thank you for your feedback and choosing Candlewood Suites to be your "Home away from Home." I am pleased that Rico helped make your stay a great one and will be sure to share that with him and the other team members. We look forward to seeing you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Killeen - Fort Hood Area

Property: Candlewood Suites Killeen - Fort Hood Area
Address: 2300 Florence Rd, Killeen, TX 76542-1839
Phone Number:
Region: United States > Texas > Killeen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Killeen
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Candlewood Suites Killeen - Fort Hood Area 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
At the Candlewood Suites® Killeen hotel, you'll not only find warm hospitality but also a convenient location near Fort Hood. Our hotel's address is just 1 mile from one of the largest United States military installations in the world and right off of the Central Texas Expressway. Business travelers love the convenience of the 24-hour business center, where you can work on a guest computer and enjoy free printing and copying services. Our Killeen, TX hotel's proximity to locations like General Dynamics, L3, ESP, Seton Medical Center and Central Texas College means that you'll spend less time driving and more time working. If you are in town visiting Fort Hood, our hotel's location is perfect. We are less than 4 miles from the Fort Hood main gate, giving you more time to explore the 1st Cavalry Division Museum on-Post. Families love seeing the stunning visual display at the Mayborn Planetarium on the campus of Central Texas College. No matter what the reason for your stay in Killeen, TX, our hotel's amenities satisfies your needs. We have free high-speed, wireless Internet access in each of the suites, as well as a 24-hour Fitness Center. And with the 24-hour Candlewood Cupboard store, you'll be able to buy an extra toothbrush or a snack any time. Choose convenience and comfort by staying at the Candlewood Suites® Killeen hotel. ... more   less 
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Also Known As:
Candlewood Suites Killeen At Fort Hood Hotel Killeen

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