I won't go into the painful details, but suffice it to say I was not provided with shuttle transportation to the hotel from the airport, late at night, in bitter cold, despite repeated attempts to get it. I gave up and got a taxi and the driver and I insisted the desk clerk pay for it. She balked at first. We had to insist. The manager, Tina, was super nice the next day, very customer-oriented, and comped me the first night. She is the definition of professional customer service. I think she deserves a better hotel to work for.
Shuttle - they appear to focus on shuttling airline crews, and hotel guests are secondary. If you need a shuttle, I would stay at a different hotel, or at least talk to a manager and get a reservation on a crew shuttle. Don't wing it. My time choices were only 5:30 am and 7 am, because of crew schedules. If I hadn't reserved for the return trip, I probably would have missed the shuttle. Two other people did.
Wi fi - wasn't working until the next day, and then not in all rooms. Not a fluke-they know that certain rooms don't get good service. Ask.
The website says they provide airport shuttles and wifi, with no caveats. If you're going to offer those things, do them right. I think the owners of this hotel need to have a confab on what it means to provide well-rounded customer service. And give Tina a raise. I got the feeling she puts out lots of little fires. Including the phone not working an entire day so even Comfort corporate couldn't reach them. No, it wasn't weather-related.
- Official Description (provided by the hotel):
- The Rodeway Inn & Suites® is conveniently located less than one mile from the Killeen Mall, the area's premier shopping center. This Killeen hotel is minutes from the Killeen Civic & Conference Center, Stillhouse Hollow Lake, Tarleton State University-Central Texas, the Bell County Expo Center, Belton Lake and Fort Hood military base. ... more less
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- Also Known As:
- Comfort Hotel Killeen
- Comfort Suites Killeen
- Killeen Comfort Suites