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“Awesome - strongly recommend!”

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Shilo Inn Suites Hotel - Killeen
Ranked #1 of 33 Hotels in Killeen
Certificate of Excellence
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Awesome - strongly recommend!”
Reviewed 29 June 2012

They were awesome. Great desk personnel, good breakfast, delicious lattes made to order for breakfast, clean. Just excellent!

Also we ate dinner onsite 2 nights and had great, affordable meals and excellent service!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Marie5995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Shilo Inn Suites Hotel - Killeen, responded to this review, 2 July 2012
Dear Marie 5995,

Thank you very much for your gracious comments. I will share your comments with the staff and I know our chef will be proud!

Sincerely,
Troy Summerill
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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559 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
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  • Italian first
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English first
Florida
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 17 June 2012

My husband and I had a great experience at this hotel overall. The room was very clean, stylish and comfortable. We had lots of space to work with. If you plan on staying for a long period of time, there's a small refrigerator and microwave to use. The complimentary breakfast was pretty good. The hotel is centrally located in Killeen which is very convenient. The only negative thing about the room was the thin walls. We could hear the people with their kids next door and the person above us sounded like a sasquatch playing soccer. Fortunately the loud sounds didn't last too long. If you're a light sleeper, just make sure to bring ear plugs. The front desk staff was decent, nothing spectacular. I've had better customer service at other hotels where they make you feel welcome. We give this hotel two thumbs up!

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mplanier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
203 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 16 June 2012

The Shilo is the best hotel in the Killeen region - hands down. It is a throwback to an era when hotels were classy establishments offering more than cheap rooms and continental breakfasts. The hotel has a great bar, upscale restaurant and cigar lounge along with several event rooms. The pool and fitness room are small, but adequate for a quick workout. The only negative feature is breakfast due to its limited selection and inadequate seating. Guest rooms are very large, clean and perfect for extended stays. Shilo is located a 2 minute drive from the HWY 190 corridor, but far enough to avoid the associated congestion and noise. Highly recommend the Shilo for your visit to Fort Hood.

Room Tip: Shilo offers suites - great for families and those traveling with pets.
See more room tips
  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 101jumper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shiloinns, General Manager at Shilo Inn Suites Hotel - Killeen, responded to this review, 18 June 2012
Dear 101Jumper,

Your comments are much appreciated. Thank you for choosing Shilo Inns. We hope to see you back here soon.

Troy Summerill
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fayetteville, North Carolina
Level Contributor
155 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 31 May 2012

I have always had a great stay at the Shilo Inn. Even when there is an issue, the hotel manager or bar manager does what they can to remedy the problem right away. Accomodations are nice, and it's right down the street from my two favorite restaurants in Killeen, Red Onion and Jason's Deli. Always my first choice when staying in Killeen!

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank arachulax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shiloinns, General Manager at Shilo Inn Suites Hotel - Killeen, responded to this review, 4 June 2012
Dear arachulax,

Thank you very much for taking the time to submit a comment on Trip Advisor. Although we strive for perfection I am very happy to hear that we can respond to needs as soon as they arise. You have a great appreciation of great restaurants.

Thank you,

Troy Summerill,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
houston
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2012

I got a lot of bed bugs right after I stayed in this hotel. I called the hotel the following day to complain but the front desk arrogantly dismissed my complains. I will never come back in this hotel again!!!.... The front desk staff are unfriendly. Do not recommend this hotel to your friends.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ricky m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, General Manager at Shilo Inn Suites Hotel - Killeen, responded to this review, 31 July 2012
Dear ricky m.

Thank you for your comments. Unfortunately no one on our staff remembers talking to someone or receiving any complaints about bed bugs. Each bed is inspected by our housekeepers when we change the beds and our housekeeping management inspects each room at least once a month for any signs of bug infestation. If more information is given, we can inspect your room specifically by our contracted pest control company to ensure no one else experiences what you did. To date, we have not found a room with bed bugs since your review.

If you would please contact the hotel, I would look forward to speaking with you in person so that we can look into this closer.

Since your review, we have spoken to our front desk staff regarding complaints like this and ensuring that the best customer service is given.

Sincerely,

Troy S.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 April 2012 via mobile

The hotel and staff are awesome!!! Everything is clean and very well kept! I would not stay anywhere else when visiting Killeen!!!

Stayed April 2012
Helpful?
2 Thank BG56Ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfax, Virginia
Level Contributor
114 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 22 April 2012

Spent 3 nights at the Shilo attending a veterans reunion. They effectively handled our group of veterans. The rooms were spacious, clean and very nice. The staff was friendly. We were very pleased. They have a restaurant attached and also meeting and banquet rooms. Their location next to the civic center is great. If you don't want to eat at the hotel, there are plenty of restaurants within 2 miles. The only "down side" was the continental breakfast which was average and there was limited seating which forced some people to eat standing or sitting on sofas instead of tables.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank filtex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shiloinns, General Manager at Shilo Inn Suites Hotel - Killeen, responded to this review, 23 April 2012
Dear filtex,

I am very happy that you enjoyed your stay with us. Shilo honors our military veterans and the sacrifices they endured. We will look into ways to accommodate extra seating in our barista area. Thank you for your comments.

Troy Summerill - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shilo Inn Suites Hotel - Killeen

Property: Shilo Inn Suites Hotel - Killeen
Address: 3701 S W S Young Dr, Killeen, TX 76542-2876
Phone Number:
Region: United States > Texas > Killeen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Killeen
#1 Business Hotel in Killeen
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Shilo Inn Suites Hotel - Killeen 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
In Central Texas, stay at the top-rated, full service Shilo Inn Suites Hotel, our crown jewel. Catering to Killeen's business travelers, Ft. Hood military personnel, and vacationers alike, the 160 deluxe and 82 kitchen suites hotel offers 7,000 sq ft of meeting space, and is conveniently located adjacent to the Civic and Conference Center. Enjoy our Indoor pool, spa, sauna or exercise room as well as the outdoor spa. Newly upgraded Wi-Fi is free for guests. Award-winning Shilo Restaurant & Lounge is on site. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more   less 
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Also Known As:
Shilo Hotel Killeen
Shilo Inn Killeen
Shilo Inn Hotel
Killeen Shilo Inn

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