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“Too bad there aren't more of these in Texas” 4 of 5 bubbles
Review of Shilo Inn Suites Hotel - Killeen

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Shilo Inn Suites Hotel - Killeen
Ranked #1 of 33 Hotels in Killeen
Certificate of Excellence
Smyrna, DE
Level Contributor
170 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Too bad there aren't more of these in Texas”
4 of 5 bubbles Reviewed 29 May 2014

This was a first experience in the chain hotel and this is the only one in the Central Texas area. Experience was uneventful, which is good, but the room quality was particularly strong. The amenities/room layout remind me of a much more upscale hotel and certainly not expected for the price of the room. Breakfast was standard complimentary fare--nothing special but filled the bill. Overall I wouldn't hesitate to stay here again. It's a real jewel in the area.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Darryl A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review, 9 June 2014
Thank you for the wonderful review. We are glad you enjoyed your stay with us in Texas. If your travel plans ever take you to the Northwest, you can experience the same “Affordable Excellence” throughout the area. Sincerely, R. Wood
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541 reviews from our community

Traveller rating
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    33
    24
    23
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197
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
1 review
5 of 5 bubbles Reviewed 24 May 2014

This hotel is great and the employees are very gracious. Free breakfast and wifi were great. When checking in, the night security guard Darius D. Rufus was very friendly and provided excellent service. The bedroom suites were wonderful and the beds are comfortable. Great place to stay if visiting Fort Hood.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Adaira R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review, 28 May 2014
Thank you for the wonderful review and the shout out to Darius. He is certainly a great asset to our team and a guest favorite. Please come back again. Sincerely, R. Wood
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Waynesville, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 May 2014

We stayed here when visiting family down at Ft. Hood. The location is great, not too busy. It's very clean and always smells clean, that's important for me. The room service was EXCELLENT. Room was always clean and they made the beds up for my children with my kids' own blankets, pillows and stuffed animals. It made them feel very special! We got the room with the king bed and it had a small separating wall and then a mini fridge, microwave and seating area. There was a sofa bed. It worked perfectly for our family.
The hot tub and pool are wonderful and clean. The floor is slippery though, so you have to be careful when walking with shoes on. The breakfast is amazing! We were very pleased with the variety and the hot foods they offer. They were always stocked with a good breakfast, no matter the time we came down. Parking was easy and always available. The staff was always very helpful and courteous.
The only con was that the beds and pillows were quite uncomfortable for me. They were a little too hard. However, my husband thought they were perfect. So I'm sure it's all a matter of preference.
I would definitely stay here again!

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Erin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review, 28 May 2014
Thank you for your review. I am glad we delivered a great Shilo experience to you and your family. Please come back and see us again when you visit Ft. Hood. Sincerely, R. Wood
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Cary, NC
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 22 May 2014

The rooms and the rest of this hotel are very nice. It is clean and well appointed. However the service is horrible. At check-in time there were multiple people wanting to check in and only one person was at the desk. Finally a second one joined her. The first room we were assigned already had someone in it much to both our surprises. The second room was not what we had reserved because we needed a pull out couch, the third room was bigger but we had to have a rollaway bed put in. They did offer to help us move our luggage since we had to move it 3 times but every time we had to go back down to the desk there was another LONG wait. We ended up very frustrated and late for the dinner we were to attend. Multiple others that were waiting at the desk were having trouble getting the rooms they had reserved. I hope they get their staffing and organization straightened out because the hotel is nice, just horrible service!

  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank CaryCary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review, 28 May 2014
I am terribly sorry you had such a rough time checking in. I am working with the Front Desk staff to assure no guest has an experience like yours in the future. Please accept my apology and my personal invitation to visit us again and give us the opportunity to do it right. Sincerely, R. Wood
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Iowa City, Iowa
Level Contributor
222 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 bubbles Reviewed 10 May 2014

Spent several nights at Shilo Inn Suites hotel. it is a great location if you are visiting Ft Hood or surrounding area. Free breakfast di have some variety every day. Loved that the sizable indoor pool was open 24/7--with steam, sauna and 2 jacuzzis (one inside and one outside). we got upgraded to a nice suite with full modern kitchen. Staff was very helpful.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AKW52245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review, 28 May 2014
Thank you for your kind review. We hope you will stay with us next time you visit Killeen. Sincerely, R. Wood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 7 May 2014

Other than I noticed the shower wasn't hot (only warm) during peak hours of showering; this is an absolutely phenomenal place in a town filled with mediocrity.

Indoor swimming pool, two hot tubs, a sauna room, work out room and my room had a full kitchen that was completely stocked (just supply groceries). At the opposite end there's a lovely restaurant, bar and a cigar bar. The TVs are a tad dated, but no complaints there.

Staying at this location was the perfect choice as I could easily see friends and family in Copperas Cove as well as have easy access to the Harker Heights Business Plaza.

Again, in a town where "just getting by" is the norm; The Shilo does a nice job of providing something a little extra. If you're seeing friends and family in the surrounding areas, invite them over to see pleasant little hotel with some fun opportunities to socialize by the pool(s), have a decent dinner and even have a drink or cigar.

Good job Shilo of Killeen.

Room Tip: If you stay on same side as the Killeen Event's Center, you'll not get the notice from them...
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  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kyle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review, 28 May 2014
Thank you for informing us about the hot water issue. I will have our maintenance department look into the situation. Please visit us again when you are in the area.
Sincerely, R. Wood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cayce, South Carolina
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 3 May 2014

Killeen is a small military town about a 3 hour drive from San Antonio. This hotel is a 3-1/2 star hotel, with large suite-style rooms. Some have kitchenettes; some have full-size kitchens. The pool area is very nice, and the restaurant on location is exceptionally good, with very reasonable prices for a restaurant of it's caliber. We highly recommend this as a little get away for a long weekend.

Room Tip: There is a community theater within walking distance to the hotel. When they have a show going on, t...
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inn Suites Hotel - Killeen, responded to this review, 28 May 2014
Thank you for being a valued Shilo guest. We are happy that you enjoyed the pool and the restaurant. Please come again, soon. Sincerely, R. Wood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shilo Inn Suites Hotel - Killeen

Property: Shilo Inn Suites Hotel - Killeen
Address: 3701 S W S Young Dr, Killeen, TX 76542-2876
Region: United States > Texas > Killeen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Killeen
#1 Family Hotel in Killeen
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Shilo Inn Suites Hotel - Killeen 3.5*
Number of rooms: 160
Official Description (provided by the hotel):
When your travels take you to Central Texas, be sure to stay at the full service Shilo Inn Suites Hotel, our newest crown jewel. Catering to Killeen's business travelers, Ft. Hood military personnel, and vacationers alike, the 160 deluxe and 82 kitchen suites hotel offers 7,000 sq ft of meeting space, and is conveniently located adjacent to the Civic and Conference Center. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more   less 
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Also Known As:
Shilo Hotel Killeen
Shilo Inn Killeen
Shilo Inn Hotel
Killeen Shilo Inn

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