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Shilo Inns Killeen
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Reviews (667)
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All reviewsindoor poolfront deskfull kitchencigar barsteam roomfort hoodgreat customer servicethe general managerspecial thankscomplimentary breakfastbreakfast barrooms are largechecking inthe entire staffking bedstaying at this hotelwaffles
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Reviewed 29 May 2014

This was a first experience in the chain hotel and this is the only one in the Central Texas area. Experience was uneventful, which is good, but the room quality was particularly strong. The amenities/room layout remind me of a much more upscale hotel and certainly not expected for the price of the room. Breakfast was standard complimentary fare--nothing special but filled the bill. Overall I wouldn't hesitate to stay here again. It's a real jewel in the area.

  • Stayed: March 2014, travelled on business
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Thank Darryl A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inns Killeen, responded to this reviewResponded 9 June 2014

Thank you for the wonderful review. We are glad you enjoyed your stay with us in Texas. If your travel plans ever take you to the Northwest, you can experience the same “Affordable Excellence” throughout the area. Sincerely, R. Wood

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Reviewed 24 May 2014

This hotel is great and the employees are very gracious. Free breakfast and wifi were great. When checking in, the night security guard Darius D. Rufus was very friendly and provided excellent service. The bedroom suites were wonderful and the beds are comfortable. Great place to stay if visiting Fort Hood.

  • Stayed: May 2014, travelled with family
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Thank Adaira R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inns Killeen, responded to this reviewResponded 28 May 2014

Thank you for the wonderful review and the shout out to Darius. He is certainly a great asset to our team and a guest favorite. Please come back again. Sincerely, R. Wood

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Reviewed 23 May 2014

We stayed here when visiting family down at Ft. Hood. The location is great, not too busy. It's very clean and always smells clean, that's important for me. The room service was EXCELLENT. Room was always clean and they made the beds up for my children with my kids' own blankets, pillows and stuffed animals. It made them feel very special! We got the room with the king bed and it had a small separating wall and then a mini fridge, microwave and seating area. There was a sofa bed. It worked perfectly for our family.
The hot tub and pool are wonderful and clean. The floor is slippery though, so you have to be careful when walking with shoes on. The breakfast is amazing! We were very pleased with the variety and the hot foods they offer. They were always stocked with a good breakfast, no matter the time we came down. Parking was easy and always available. The staff was always very helpful and courteous.
The only con was that the beds and pillows were quite uncomfortable for me. They were a little too hard. However, my husband thought they were perfect. So I'm sure it's all a matter of preference.
I would definitely stay here again!

  • Stayed: February 2014, travelled with family
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Thank Erin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inns Killeen, responded to this reviewResponded 28 May 2014

Thank you for your review. I am glad we delivered a great Shilo experience to you and your family. Please come back and see us again when you visit Ft. Hood. Sincerely, R. Wood

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Reviewed 22 May 2014

The rooms and the rest of this hotel are very nice. It is clean and well appointed. However the service is horrible. At check-in time there were multiple people wanting to check in and only one person was at the desk. Finally a second one joined her. The first room we were assigned already had someone in it much to both our surprises. The second room was not what we had reserved because we needed a pull out couch, the third room was bigger but we had to have a rollaway bed put in. They did offer to help us move our luggage since we had to move it 3 times but every time we had to go back down to the desk there was another LONG wait. We ended up very frustrated and late for the dinner we were to attend. Multiple others that were waiting at the desk were having trouble getting the rooms they had reserved. I hope they get their staffing and organization straightened out because the hotel is nice, just horrible service!

  • Stayed: May 2014, travelled with family
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1  Thank CaryCary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inns Killeen, responded to this reviewResponded 28 May 2014

I am terribly sorry you had such a rough time checking in. I am working with the Front Desk staff to assure no guest has an experience like yours in the future. Please accept my apology and my personal invitation to visit us again and give us the opportunity to do it right. Sincerely, R. Wood

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Reviewed 10 May 2014

Spent several nights at Shilo Inn Suites hotel. it is a great location if you are visiting Ft Hood or surrounding area. Free breakfast di have some variety every day. Loved that the sizable indoor pool was open 24/7--with steam, sauna and 2 jacuzzis (one inside and one outside). we got upgraded to a nice suite with full modern kitchen. Staff was very helpful.

  • Stayed: December 2013, travelled with family
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Thank AKW52245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShiloHotels, Manager at Shilo Inns Killeen, responded to this reviewResponded 28 May 2014

Thank you for your kind review. We hope you will stay with us next time you visit Killeen. Sincerely, R. Wood

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