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Americas Best Value Inn-Killeen/Fort Hood
Ranked #17 of 33 Hotels in Killeen
De Kalb, Mississippi
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Bugs”
Reviewed 28 July 2013

After leaving, and returning to room. My daughters and husband found the bed and walls covered in bugs. It was very unpleasant. We left some personal items in the room and took our baggage. We were given another room, however it was very uncomfortable staying in the other room provided because we were restless after having that experience. We will never stay here again. Room was booked online, and we couldn't get a refund so another room was provided. We have pictures, however we can't upload them.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Fam-Time2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgmtBWKilleen, Director of Sales at Americas Best Value Inn-Killeen/Fort Hood, responded to this review, 29 July 2013
Thank you for your valued feedback regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

We appreciate providing you with another room at the late hours you brought your concerns to our attention, along with allowing you to leave after our check out time - with no additional charges.

If I can provide any assistance, please don't hesitate to contact me directly at 254-526-6651
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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41 reviews from our community

Traveller rating
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    7
    5
    2
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Springfield, Missouri
Level 4 Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 July 2013

I got a great internet rate for my room but then my travel plans were unavoidably changed. I called the hotel and a very helpful man informed me that although my internet reservation could not be cancelled, I could change the dates at no charge. The only difference was that my credit card had to actually be charged at that time, rather than waiting for my arrival. I agreed to this and ended up having to change the dates for my stay FOUR times! Each time the staff was completely helpful.

As a previous reviewer mentioned, the part of town where the hotel is located looks a little rundown, and the hotel shares a parking lot with a pretty seedy looking bar. However, even though I stayed on a weekend and I saw lots of cars in the parking lot of that seedy bar, I never heard a sound from it or its parking lot.

The gentleman at the desk was friendly and helpful when we checked in, and gave us cold bottled water and cracker snacks. The room may have been the cleanest hotel room I have EVER stayed in. EVER. I think our room must have been recently re-done. Everything seemed brand new. The bed, pillows and linens were very nice and comfortable, too.

I would encourage anyone traveling to Killeen to stay at this hotel. It's absolutely the best value for your money!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FancyDarnCrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgmtBWKilleen, Director of Sales at Americas Best Value Inn-Killeen/Fort Hood, responded to this review, 29 July 2013
Thank you for completing the review regarding your recent stay at the Best Western Killeen on Trip Advisor.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

I am happy that you finally did get a chance to make the trip to Killeen to welcome back a Soldier. We pride ourselves on the cleanliness of our hotel, along with the quiet location and superior customer service provided to each and every guest.

If I can be of assistance in the future, please don't hesitate to contact me at 254-526-6651.

Thank you again for taking the time to complete this and letting our future guests know about your experience. We appreciate your loyalty.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 18 July 2013

The staff made sure we were given a ground level room as we requested Upon check out they made sure we got the medication we would have forgotten. Loss of necessary meds would have caused us great discomfort. Thanks to the staff!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgmtBWKilleen, Director of Sales at Americas Best Value Inn-Killeen/Fort Hood, responded to this review, 29 July 2013
Thank you for completing the review regarding your recent stay at the Best Western Killeen.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

I am so glad that you had not had traveled far when we were able to reach out to you and notify you about your medication being left behind.

If I can be of assistance in the future, please don't hesitate to contact me at 254-526-6651.

Thank you again for taking the time to complete this and letting our future guests know about your experience. We appreciate your loyalty.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lampasas, Texas
Level 5 Contributor
65 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 11 June 2013 via mobile

As we drove through Killeen, I was beginning to wonder what kind of place this best western would be. It looks old and a little seedy from the outside, but our very reasonably priced rooms were newly renovated and very nice. It was very, very quit and beds were comfy! Needless to say I was pleasantly surprised!! Will stay here again.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danielle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgmtBWKilleen, Director of Sales at Americas Best Value Inn-Killeen/Fort Hood, responded to this review, 13 June 2013
Thank you for completing the review regarding your recent stay at the Best Western Killeen.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 254-526-6651.

Thank you again for taking the time to complete this and letting our future guests know about your experience. We appreciate your loyalty.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prince George, Virginia, Usa
Level 4 Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 June 2013

Everything about this hotel was dated and musty. The bedspread had a cigarette burn in it and the bedding came apart when removing it. I had to remake the bed before sleeping. The whole place did not smell fresh and the breakfast was poor when compared to other Best Westerns. Look for a Hampton Inn instead.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Best Western

Helpful?
Thank JudithS129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MgmtBWKilleen, Director of Sales at Americas Best Value Inn-Killeen/Fort Hood, responded to this review, 5 June 2013
Thank you for your valued feedback regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 254-526-6651.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 April 2013

Very nice and quiet place to stay while in Killeen. All employees are very nice and helpful. We enjoy the quick service we receive when staying. Very comfortable beds. The kids always feel at home when staying here. They would not like to stay anywhere else.

Room Tip: You can always ask for extra pillows. Seems they know us and already have that ready each time we...
See more room tips
  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patty C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anchorage, Alaska, Usa
2 reviews
Reviewed 27 March 2013

The hotel was conviently located. Good price. Pool was not up to pare, needed to be updated. The customer service could have been more friendly employees. Like tell us there names. More option for breakfast.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sheila G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Americas Best Value Inn-Killeen/Fort Hood

Property: Americas Best Value Inn-Killeen/Fort Hood
Address: 2709 E Veterans Memorial Blvd, Killeen, TX 76543-4328 (Formerly Best Western)
Region: United States > Texas > Killeen
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 33 Hotels in Killeen
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Americas Best Value Inn-Killeen/Fort Hood 2.5*
Number of rooms: 60
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, 5viajes2012 S.L., Agoda, Travel Republic (UK), Hotels.com, Priceline, getaroom.com, Evoline ltd and Cancelon so you can book your Americas Best Value Inn-Killeen/Fort Hood reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Killeen Best Western

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