My husband, 21 month old daughter, my parents and I had the misfortune of staying at the Quality Inn in La Porte, TX on Saturday night, 5/25/13. None of the appliances in my parents room worked, the card keys didn’t work 90% of the time. There were no pool towels, the fitness equipment was mostly broken and there were no Dixie cups for water. Then on Saturday night my husband and I were both kept awake by this constant squeaking noise that we feared was a mouse. Upon rising on Sunday morning, it was confirmed that there was indeed a mouse trapped on a sticky trap trying frantically to free itself. After we removed our young daughter from the room we called the front desk and asked them to remove the rodent. We waited 10 minutes and no one came so we called again and told them we were going to bring it to the front if they didn’t send someone down to pick it up. They begged us not to bring it down out of respect for the other guests. So we waited for 2 more hours. The manager had gone home, we missed the continental breakfast. I had enough and took the mouse down to the front and demanded our rooms be comped. My parents were in a non-functional room and had to watch my daughter for 2 hours while a live rodent was in our room. They offered us a discount, I insisted that BOTH rooms be comped. At that point the desk clerk phoned the manager who asked us to simply put the mouse in the trash. As if it were a piece of trash incapable of feeling pain or hunger. I refused as it was not my job to dispose of their rodents. He then began ranting, yelling and swearing over the phone. No one ever apologized for our inconvenience. They didn’t act embarrassed or concerned in the least. Finally they agreed to comp both rooms and we loaded up the car. Then when my husband and parents turned in the keys they charged my parents FULL PRICE for their room. The audacity of these people is astonishing. Quality Inn, in its filth, should be shut down. The name of this hotel is a bold-faced lie.
- Official Description (provided by the hotel):
- The Quality Inn & Suites in La Porte, TX hotel is located near many popular attractions like NASA's Johnson Space Center, Kemah Broadwalk amusement park, Sylvan Beach (La Porte Beach), and the Pasadena Convention Center Guests of this La Porte hotel are invited to enjoy many amenities, including a free HOT breakfast with hot waffles, free local calls, free weekday newspaper and free coffee.Guests will also be able to enjoy our indoor pool and exercise room.All guest rooms offer features like refrigerators, microwaves, 32-inch flat-screen televisions, pillow-top mattresses, coffee makers, curved shower rods, hair dryers, irons, ironing boards, spacious work desks, voice mail, safes and cable/satellite television. Jacuzzi Rooms are available ... more less
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